HomeAgain

Fraud alert! Had my cat chipped with HomeAgain. Been trying to register the chip for days with no success. Website does not work. Phone calling is horrible. Wait on-line for 20 minutes and then be told to leave a laundry list of information and the reason for the call and they will call you back. No call backs. Absolutely nothing. Don't waste your time with these people. The cat that needs to be registered is now lost. Thanks Home(Again)less Again!

It's been months since we adopted. The adoption place gave me all the info to call to set our pet up with Home Again. So that is what I've been doing for m o n t h s. And no one will ever answer the phone. I just sit on hold. I have called during the morning. No one answers. I have called during the afternoon. No one answers. I have called on the weekends. No one answers. I have called during the week, during the evening. No one will answer. So. Just completely pointless to have this service because well, no one ever answers. I am giving up. What a worthless company.

Today, out of the blue, I received a call from someone named Catherine (she refused to give me her last name) who claimed that someone wanted to adopt my dog (she provided the name of one of my dogs). I was flabbergasted and told her that I had no interest in giving my dog away and asked why she was even calling me. She was hostile and evasive. I have no idea why she called me but believe this is a scam. I reported this company to the FTC.

While I can appreciate a site that can help our pets I am extremely dissatisfied with their website and customer service. Our vet registered my dog during an appointment and told me to go to the site to complete registration, so I did. I went all the way to the "Check Out" process where it gave me a $0.00 balance. I thought it was odd that the site still required me to save a payment method on file. After completing the steps I thought I'd check my account and sure enough $24.99 was deducted from my account. I went back to the site and removed my payment payment and requested a refund since the site was not functioning properly. Not only are they non-responsive but the agent I spoke with was not efficient at all and said my refund was in processing. We're talking weeks ago now and no one is responding to my emails. After being ignored I decided to share my experience. I will update this review if my money is returned to me.
Update on 10/03/2023: Finally received the refund.

A week After I enrolled with verification, and email verification, I couldn't login. When trying to create a new account I couldn't because the chip number was already registered, account created because I had done that the previous week.
I called Customer Service. They kept telling me the chip didn't exist, that I wasn't registered/enrolled.
Absolutely worthless.

I have waited on hold for easily 2-3 hours collecitvely trying to get in touch with someone at HomeAgain. I just sit on hold with zero answer. I emailed customer service and NEVER received a response beyond the automated response indicating that my email had been received and they are "working to respond as quickly as possible" - that was a month ago and still no response. During the time I've been waiting for a response to my email though, I have received 2 emails indicating that I need to submit renewal fees for my 2 dogs. It appreciate the objective of this business but the implementation and customer service is so severely lacking that I would not trust them to help me if either or both of my dogs got lost.

Neighbor found a lost dog, I saw the post on facebook about the lost dog and the homeagain number and microchip. I called the number. I told the woman 3 times I was reporting a found dog, gave her the microchip number and she wanted to know more clearly what I was calling about - stupid! I finally just hung up. Hope the dog gets home.

Tried calling three days in a row with no one answering. On hold for 15 minutes each time. They are showing a different owner for my dog's microchip and there is no way to correct this without calling.

Do not do business with this company. Very unprofessional company. The supervisor Amanda acted like she had an attitude with me. I should have the attitude. Where's my receipt for my annual fee I paid on 4 days ago? I disputed this with my bank and getting my money back as soon as possible. This company must be $#*!ing crazy. I haven't been able to access my pet profile in months!

So I adopted my dog a year ago, and the shelter offered micro chipping thru home again to help keep him safe. I said sure, why not? Well here we are a year later, and I get a letter at the address I just moved out of saying they want another $22 for services I never used and didn't know about. I think "ok, well if something ever did happen, that'd be nice," so I try calling to pay the fee. 10 minutes went by at 2:30 on a Friday (CST), and still no one has picked up the phone. $#*! this, I'm not paying any money toward a phone-based service where they can't even answer the phones to begin with. Especially when I can't even get thru to update my dog's name (which I changed at the time of adoption), my address, much less make a payment. Don't waste your time or money.