FOTINI VILLA AGIOS NIKOLAOS WEST MANI GREECE
BOOKED AND PAID FOR 8th to 22nd August 2020
After travelling from the UK our party of 4 arrived at a Villa in Greece booked through HomeAway to begin our holiday. We found the Villa locked up, no one to greet us, the gardens were overgrown and unkempt and the pool was drained and dirty. Impossible to gain entry or stay at the property we immediately rang Homeaway but they were less than useless asking us to raise a complaint via email! - I made it clear that we were stranded and we needed to be offered comparable accommodation immediately for our 2 week stay in Greece. In all I made 20 calls to the Homeaway number in the uk from Greece Desperate for help and assistance, and they did not phone me back once, despite requesting to speak with a Supervisor/Manager or anyone with authority as a matter of urgency as we felt totally abandoned. They came up with nothing other than a Conference hotel 100km from our booking location, no pool with rooms overlooking a car park.
Ultimately we had no choice but to take matters into our own hands and book into a local Hotel.
I had to spend over 3k in addition to the original cost of the Villa and since returning home Homeaway have failed to apologise, have refused to refund my out of pocket expenditure, are hiding behind small print and have not even reimbursed the cost of the Villa which should never have been advertised. (We subsequently discovered this property has not been open at all this season due to COVID restrictions). HomeAway showed complete disregard for me being stranded due to their incompetence, allowing me to travel from the UK to Greece to a villa advertised and purchased on their website.
This Company is run by crooks STAY AWAY.