HomeChoice

I was generous enough to take a phone call from Homechoice. I ordered some bedding sets. The order was confirmed and I approved the debit order. The problem started when I asked homechoice to change the delivery address to my work place address.
How can they expect payment but not send the order?

I feel there is a big communication error in this company. Told whatever you get you to purchase then different upon delivery. Understand they can not come in. Fine, great, but how do you think you can put appliances in a yard and think it's ok. They have a dolly, but you can't use it. They said it was liability, well what about liability when I get hurt picking up the appliance with no dolly, that they had and was using. Then delivery wants to argue with me at my door when he came back the second time. Telling me what he told me. No, I know what you or whoever told me. I would of never bought appliance if I knew it was going to be thrown in the yard. Even furniture I bought in the pass was thrown in my yard when I came home from work. 3 hours before delivery was scheduled. Even then, someone came back and delivered it to my door, like stated. I told myself last time, I'd never go threw them again and still tried. They can keep that crap, I'll always go with someone else. There is no picture of proof because I told him he can take it back. I can't do nothing with a washer in my back yard

I have been waiting for my delivery for way longer than you 14 days policy and now I have been sending emails regarding my delivery and I am just being ignored the tickets are just being closed.

Joke of the year: Below is a post I made to try and warn others about Homechoice, my first experience with them, and last! After the post I was contacted and was told that they have now infact received the wrong package I sent back (they sent me not at all what I ordered), and said they in the process of correcting it, I will receive the goods I paid for... After weeks of struggling to get them to fix their mistake they send me the exact same wrong goods back again, pathetic!...

Don't support this business! My first experience with them: Placed order, paid, package arrived and it was not what I paid for. Had to wait 14 days for courier to collect, then was told have to wait another 14 days, now another 14days later they say after collection it can take up to 30 days. You telling me the courier is riding around for almost 2 months with the package? This was a Mothers day gift, we now in June and they saying it can take another 30 days. It sounds more like they dont know where the package I sent back is now... So my first experience with them: They did not check the package before sending to me (Which seems to be a norm when looking at the other reviews), then they make me wait almost 2 months to fix their mistake!?! This is just ridiculous! Still waiting to get my correct package! When?

Dont share your personal information with HomeChoice, they share it with strangers. I don't have a HomeChoice account however Miss Letlala does. I don't know why im getting phone calls and messages about her account. I e emailed HomeChoice and informed their call Centre representatives that I am not Miss Letlala however the still continue to send me her ID and personal information. Do you understand how much damage can be done. I can easily buy things on her account, I can use her ID for illegal purposes. But nope, HomeChoice doesn't care. They continue to give me her information. Absolute idiots.

The account was fully paid after 2 months statement show we still owing the account these company is a scam

I called them about a pool pump issue. They sent a technician which was very pleasant who informed me that I needed a new pump.

He was told by choice that he should replace the motor of the pump rather than replacement of the pump as he requested. Unfortunately he could not find a motor.

I have spoken to six individuals in the customer department. Each of which informed me that I have a maximum of $3,000.00 to fix the pump. They informed me that I could use the same technician that initially made the diagnosis.

After waiting for nearly 8 weeks: during which time the pool has already become totally green with algae: I purchase a pump and had the same technician that was sent originally from Choice that make the diagnosis; installed the pump. Now they refused to pay for the cost of the pump; I paid $2035.75 for the pump plus installation cost of $300.00.

Numerous individuals from their company have already told me the maximum cost they would be reimbursed. Now, there are telling me that they they would only pay $400.00 for the pump.

I have spent significant amount of money to get coverage for my many rentals. They informed me that if I cancel all of my policies with them that they would only reimburse me $1800.00 after paying almost $10,000.00 or more for the policies.

I would never, never, never never, never recommend any customer to Choice. They are not to be trusted. Once my Warrantee expires from all of my policies. I would never, never, never, never, never again purchase any Warrantee from them. Be careful of this company.!

Do not purchase policy more than a year. What they will tell you; that if you purchase three years; you will get a discount and that you can cancel any time.

But what they are not telling you is; if you cancel; they subtract any service you might have had and then sent you a small amount of money and tell you that you have no money left from your policy.

They never gave this information to me. So your money is tied up after you spent thousand of dollars and you actually got nothing in return to you.

Do not buy from them; if possible. If you decided to purchase from them. Do not pay for more than 1 year.

If you fall almost a month behind on a 100.00 dollar payment, they'll send 3 guys to your house that will obnoxiously bang on your door for almost an hour straight, while hollering threats, and laughing about it, than pretend to walk away from the door. As they flip the door off, laugh some more as they stand by the side of the door not realizing you have a hidden camera by your door recording the whole thing. Than, when you finally get sick of hearing your dog freaking out while your on the phone with a client for a serious matter, and tired of hearing someone banging on the door for almost an hour staright,, being loud, upsetting your. Neighbors, escalating the situation so bad the cops show up, than lying to the cops saying you threatened their lives, when all you did was swing the door open, feeling pissed off and harassed, being interrupted from work, I talk to 100s of clients a day on the phone, I cant just walk away from the call tell them they need to leave or I'll A, sick my dog out, B grab my bat, or C show them that I have a stun gun and their making me feel a bit intimidated by having 3 guys banging on my door yelling they're coming in. They'll try to turn it around. Play innocent and they were the ones attacked. I'm so glad I installed that camera a week ago. A false terrorist threat charge against someone over a 100.00 payment for a not even month old bill is a bit extreme. My lawyer is looking forward to dealing with these guys and my proof :) Take your business elsewhere. They love to use illegal tactics and make you feel threatened. But yet refuse your payment and just want to argue with you.

I am sick of tired of homechoice i have been calling them day in and day out everyday but seems as if i am not getting any help...someone took a fridge fraduently with my account and i made a dispute i submitted requested documents they advised that everything has being cleared and i am not liable of fraud that was done under my account and a request has being send to bureau to clear up my name but nothing is cleared up the amount is still reflecting under my credit profile called credit bureua and they had advised that they did not get any coomunication from homechoice advising that my name my must be cleared i send out emails i am not being responded and when i call the customer care the agents seems unsure of what they are doing when you request for a manager they hangup this is so unprofessional on another level this is such an incovience for me this account is messing up my bureau profile so bad all because of reckless landing on your end now i have to be running around you as if its my fault i am sick and tired i wouldnt recommend anyone to have homechoice account everything its just not proffesional because when i reach out to the customer care i am not getting any help...Worst customer service