Honest Solitaire

NEVER GOT MY RING!
If wedding planning isn't stressful enough but ordering my wedding band from here made my stress and anxiety 100 times worse. I ordered my custom ring back in December and had to buy a wedding band from elsewhere as I did not get it in August! There was minimal communication and I had to reach out about 10 times through phone, email and messaging to get any answers, I was always told a "couple of weeks" every time and once that passed I was told another timeline if I could even get a hold of them. I found them very defensive and always blaming something (ie was on vacation, production delays, low staffing etc.), it was suppose to be done within 5 weeks but 9 months later and nothing... My fiancé ordered my engagement ring from here so I thought everything would go smoothly but now I would never recommend this business to anyone. I highly suggest looking at different places to order your rings from. I love to support local but ordering from here just caused more problems, there are other small business you can order from that are 100 times better.

I got the eterna band in 4mm G color. It arrived in about 3 weeks which was faster than they initially told me id have to wait. Overall my experience was really good. Their website and social media pages have improved a lot with videos and photos and more styles. If i didn't already have an engagement ring I so would have gotten the Majesty ring from there. Its so flipping pretty!

I had a custom design right made with 14k gold and E colored moissanite VVS clarity from Honest Solitaire. They're based in Calgary and have an office you can go to if you need although they don't actually sell rings from it, you can just make an appointment if you need to go in and get more ideas, info etc. I personally just emailed them my design and they quoted it in less than a day. Amazing experience, the ring is beautiful too and sparkles like n other even in dim lighting.

Unprofessional thieves. Take money from a young couple and lie and do not provide the ring. So disgusting and heartbreaking for a you couple to go through.

If you're looking to buy your partner a ring from here DONT!. They are more than happy to take your money and ghost you.

I placed an order in November for the Ashli ring, hoping It would arrive before Christmas as that's when I was wanting to propose….I was told it would take 6-12 weeks to arrive, we are now on week 18 (5 months), and still no ring, I have called numerous times, no answer. Texted, no response. Emailed, little to no response (99.99%) of the time.

You would think that buying an engagement ring would be an exciting experience… well it hasn't, both me and my fiancé have questioned whether or not we may have been scammed due to the lack of communication.

I understand that there's supply chain issues and it's hard for you as a company to track and update every one of your customers orders, but the least you can do is pick up the phone, respond to a text or email, even if it's the same answer. It's called customer service and unfortunately your customer service is non-existent.

Overall this experience has been the farthest thing from exciting. I definitely will not be recommending this business to my friends and family. It's a shame because our next purchase is going to be wedding bands… you lost a loyal and repeat customer.

Would leave a zero star review if I could

Take your money elsewhere

From start to finish I had an amazing experience with Honest Solitaire, they are personable, very responsive, attentive to details, and their craftmenship is no less than any other big brands out there with more exposure.

I was extremely impressed by how the ring settingcame out, cut of stone and quality of their service was overall.
We had a very unusual issue with shipping companies that i wont site here. But the owner of Honest Solitaire was so diligent and her patience and communication made it all possible for me to receive my ring after many hurdles with the shipping company in question.

I highly recommend them for any ring you are looking for, engagement, fun/everyday wear rings, wedding bands, anything really.
I will definitely buy from them again in the future, please if you have any questions or want to see the final product i received which was a heart shape moissanite ring, i will be happy to share my pics or videos, *******@moonlovexs

Again, above and beyond Honest Solitaire, you have a happy customer here and will refer business as much as I can:)

Simone -

I wrote a review on 04/05/20 and titled it MAYBE A SCAM. 5 days after writing that review I received the ring.
With so many online scams, I initially thought I had become a victim. With poor communication and false information about status of my order I began to think that a engagement ring was not coming my way.
I must say that the ring was beautiful until shortly after the one year warranty was up, the stone fell out. I contacted Honest Solitaire and they repaired the ring at no cost to me. But communication was still not the greatest. For a while I thought I would never see the ring again. It took 2 months from the time I shipped the ring to get it repaired. I shipped the ring in it original ring box but was returned to me in an envelope.
I upgraded my review to two stars because Honest Solitaire did not have to repair the ring outside of the warranty.
I would not have wrote a negative review if I wasn't falsely informed about the status of my order and the truth about the status was communicated to me.

Just amazing to work with you and see the final product, amazing work, amazing customer service!