Just ordered some new Klowns figures and shirts - they look super fun!

Just got another shipment of figures everything arrivied with out issue thank you

ART HAS ARRIVED SAFE AND SOUBD THANK YOU SO MUCH!

Lots of clothing diesgns I want to get as this one looks good thank you!

These KIller Klowns From Outer Space figures are awesome

Finna get more soon

Love your toys! You guys have the best selection!

Easy to use and exceent product will be back for more

Ordered:

Childs Play - Lifesize Bride Of Chucky Doll
Childs Play - Lifesize Bride Of Chucky Tiffany Doll
Order Number: ********
For a total of $859.98
On 07/25/2019
As a PRE-ORDER with an expected release date of February 2020
When I contacted their Helpdesk on 02/14/2020 they said release dates are subject to change and pre orders cannot be canceled and to keep an eye on their website for changes.
I emailed their help desk 06/16/2020 got no response back, send another email on 09/02/2020 no response back either
Sent another email on 06/23/2021
Asking for a full refund and was ignored yet again, sent another email on 10/12/2022 finally got an email response back on 10/22/2022 stating to check my emails from June 3rd 2021 as they had emailed me gift cards (assuming store credit since they could not fulfill the pre order that I paid for) received another email that same day stating they had received a dispute for my purchase and will not be able to support or send me updates about my order.
I replied back letting them know they need to re send that email with the gift cards they claim they sent and that there is no possible way to dispute charges because I paid with PayPal and PayPal has a 90 day dispute policy and this being a pre-order exceeded over a year so that is impossible! They find ways to stop communicating with their customers and keep their money, they Claim they send gift cards but never proved they did nor did they attempt to resend, and if a dispute occurred like they claim they should have proof and show it. This online retail store needs to be shut down because they found a way to steal from customers who pre-order they wait for over a year and then they keep the money and never refund not even in store credit! Then claim the customer either bashed them on social media or are emailing help desk too much to block them and run away with their hard earned money! Beware and do not get scammed! Do not buy from HorrorMerch.com
I have emails and screenshot of all the emails, do they have proof they emailed me Gift cards? Make it right and return my money back!