I placed an order on May 6th for 13 products for the hair the money cleared my account on May the 8th. I received a generic email on May 9th stating to please allow 2-4 days processing and which at that time I would receive a tracking number for my order. Around May the 12th the order was still showing in processing so I called the customer service number in the website which never works, you get a busy signal or a voicemail that says they are not open@ 10:00 in the morning but according to your website you are open during that time and if you're not there why are you processing orders?. I emailed them got another generic email on May the 13th that said due to Covid 19 processing extended to 10-14 days but orders would be shipped during that time. I emailed again that same day got an email that said our support team has received your request. After numerous emails and phone calls I got my bank involved today is 05/21/2020 2 weeks now and the order on the website still says in processing. My bank is now investigating and the monies for this order will be refunded to the account and they will deal with the merchant. Please read the reviews! Had I done that I would not be faced with this situation. I thought because they had all the products I needed they were reputable. I placed 6 other orders in the States of New York, California, Arkansa and Louisiana, they have all arrived except for this one. I placed orders last week, they have all arrived this weekend with the lase on on this Saturday. They have a website set up on goggle and all you see is good reviews but very very very generic which leads me to believe either they are people from the company or paid people. At any rate don't waste your time they are a fraud.