• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,759 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    1176
  • Value
    451
  • Shipping
    165
  • Returns
    171
  • Quality
    335

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.7%
Positive
1,917
Neutral
226
Negative
457
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,759)

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Timeframe

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Reviews that mention popular keywords

customer service (569) gift cards (142) phone number (26) care team (45) bank account (29) bar codes (47)
Thumbnail of user elizabethr2850
1 review
0 helpful votes
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September 7th, 2024
Verified purchase
• Updated review

The grandkids expect grandma & grandpa to have Chex mix on hand. How nice when we find it on sale and with an Ibotta rebate! Bb

Reason I chose this business:

I like that I can transfer my earnings to a gift card. Usually do Amazon gift card, use it for buying birthday gifts, etc.

Thanks for the heads up!
June 22nd, 2024
Verified purchase
• Previous review

Thanks for reminding me that I had ordered a cash back item on my CVS online order! I didn't know you would do that!

Reason I chose this business:

Sounded better than Swagbucks

Thumbnail of user beckyk392
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Anyone one can benefit from this Ibotta. Has many choices of coupons you can clip and use. Everyone should take advantage.

Reason I chose this business:

It’s a good way to get cash back and they have many options on different stores. Keep up the good work.

Thumbnail of user ritah484
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

While shopping at Walmart, I scanned an item and the app showed that it was a good barcode. I purchased the item and when I got home I discovered that I did not get the rebate because it was only offered at Walgreens. When I went to Walgreens to purchase the item again to get the rebate, Walgreens does not have the product. Is there a way to get the rebate since I did make the purchase?

Reason I chose this business:

I use Ibotta on a regular basis.

Thumbnail of user jackies1004
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

But when it comes to me withdraw my money you hold it I try not to cash it to my PayPal account I trying to get to a 100.00 so then I can cash out.help me with this problem. Thank you but I still love using the app.

No one has responded

Reason I chose this business:

Don't hold the withdraw from people when this is a good app.

Service
Thumbnail of user katem626
3 reviews
0 helpful votes
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July 20th, 2024
Verified purchase

Often I made a purchase based on the ibotta app only to find out it didn't qualify because I missed a criteria in the fine print. Just transferred the money I had to my PayPal account and deleted the Ibotta app.

Quick to respond. But always with a negative outcome.

Reason I chose this business:

Recommended by a family member.

Service
Thumbnail of user willd314
Ibotta C. – Ibotta Rep

We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!

Thumbnail of user robinb1629
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

I love using ibotta for rebates on things I buy & new things to try. It's easy to use & the support team is always most helpful when something doesn't work quite right, even if it's user error!

Thumbnail of user natashab463
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

I've only been using ibotta for about a month. So far I'm loving it! I did have some confusion with how things work with linked stores. Ted from ibotta clarified things for me, and gave me the earnings I thought I was owed. Thank you

Thumbnail of user sherrib380
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

I'm so happy I joined Ibotta! Although, I don't buy everything that's listed on Ibotta, I do buy some items, and I earn money for buying those items. It does take some time for the money to add up, but in the end, it's like free money! So far, I have earned $149.02. I'm planning on getting a gift card pretty soon so I can purchase a new air fryer toaster oven.

Reason I chose this business:

I like the idea of earning money on items that you were going to buy anyway!

Thumbnail of user amiid
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

I had an issues with my cash back from Walmart and my cash back with Ibotta trying to be used on one online order instead of my in store purchases. The team was fast and very helpful with correcting the issues, and I received my cash back on the correct items.

Service
Quality
Thumbnail of user tracyz147
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

Had a question about some cash back. Ibotta responded to me very quickly! App is easy to use and love the extra bonuses!

Thumbnail of user lisar3535
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

I did not receive cash back on a valid item and the care team resolved my request quickly.

They gave me a clear explanation of what happened and gave me the credit to my account. GREAT Customer Service! Thanks 😊

Thumbnail of user bonniej365
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

I try to scan as I go thru store. It can be a little overwhelming. I may just go back ho scanning receipt once I'm done dhopping

Reason I chose this business:

Earn cash back on everyday items I huy

Thumbnail of user kathyk1289
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

I bought Cottenelle bath tissue and you didn't give me my $3 off. There isn't any way to ask you to look at the receipt.

Reason I chose this business:

It used to save me quite a bit of money. But now it is hit and miss. Even if you check the product to see if it qualifies there isn’t any guarantee that the will give you the money they promise

Thumbnail of user dorisa388
1 review
0 helpful votes
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August 27th, 2024
Verified purchase
• Updated review

Makes me fell clean, and gynecologist tested it is safe to everday
Use indulgent safescemts removes odor causing bacteria,its ph balence, and free from dyes and parabens

Like when I make money
April 5th, 2024
Verified purchase
• Previous review

It a great apt when you make some money and save a little when purchase the item when its on sale and also great when its on the list of saving and making money

Reason I chose this business:

You can earn cash and its like clipping coupons but its in a money form

Thumbnail of user amyp2032
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Ibotta used to be easier to earn money on, but the last couple of years, it's gotten harder and harder. I used to get a few $ back each grocery trip and now I'm lucky if it's $0.25. Most of the Any Item things get declined. It's more trouble than it's worth most of the time now.

Reason I chose this business:

It used to be worth it.

* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user gaylew201
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

Love the fact that I can link my cards/accounts and receive rebates automatically without having to scan the receipts etc.

Reason I chose this business:

It's simple, easy and who doesn't like to save money on products

Thumbnail of user tommieb70
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

I'm still leaning but loving this app! Single mom of three and disabled this app has made a huge difference!

Reason I chose this business:

After watching YouTube influencers

Thumbnail of user jackiec801
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

It was a Bonus for $2.00 that was missing from my account. I sent in note with the required products that I purchased. My ticket was closed and the money put on my account very quickly. I am very happy with ibotta, I love using it.

Thumbnail of user cassandrac412
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Thank you Ibotta for helping me save money! Easy and fast! Always helps me when I contact them for an issue!

Thumbnail of user glendag228
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

Ibotta is a great way to earn cash back and cash in for gift cards. It's like free money and who doesn't want free money

Reason I chose this business:

It is easy and the rewards are great

Thumbnail of user katrinac339
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

I had issues getting a receipt to scan. After notifying customer service, they had the cashback added to my account within 2 days.

Everything was handled efficiently

Service
Thumbnail of user johnb13270
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

SKEPTICAL after first...thankfully wrong. Offers a wide range of substantial rebates at a nice range of stores. Never had problems submitting receipts...amazingly fast rebates to my account. Highly recommend IBOTTA.

Reason I chose this business:

Their web site sounded promising.

Thumbnail of user jons1283
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

I'm really getting tired of fighting you for my rebate. The system scans my items agrees that I have my items then turns around and cuts me short. I rescan and tell you I'm missing cash and you still don't give it to me then I have to go through all the emails back and forth and prove that I bought it what's on the receipt and what I scan repeatedly

Tired of fighting with y'all for rebates that are on the receipt

Reason I chose this business:

Trying to save some money but not worth the fight. About to quit using Ibotta.

* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user virginiad1049
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

Cash back was missing on one of my Food Lion purchases. I submitted a ticket and had my cash back within 24 hours and it was on a weekend!

After not receiving cash back on my Food Lion purchase I contacted customer service on Saturday and received my cash back the very next day including the bonus cash!

Reason I chose this business:

I chose Ibotta after seeing all the great comments from other users

Service
Thumbnail of user marieh986
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

It takes very little effort if you've done your shopping to get rewarded. I do this faithfully every week. Wish I had found this years ago.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

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