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- Backed by the National Science Foundation
- For Business
Ibotta has a rating of 4.0 stars from 3,759 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
I constantly have to resubmit for offers that still aren't credited even after. It requires putting in a separate ticket and waiting for someone to fix it. And sometimes they just credit you the value, which is great, but it means that it doesn't count towards bonuses. And multiple purchases of the same qualifying item(s) are supposed to individually count towards achieving bonuses but still don't. Products that should qualify are rejected, even when you submit them for review (a process too brief for an actual human to be doing it, which means relying on a database that's already flawed and inaccurate. The ticket submitting system is atrocious. You can't get to the help desk from the app, because every time you complete the login process in the pop-up window, it takes you back to the app, where you have to start all over again. If you try to bypass the app and go in via the Web browser, it STILL opens up the app and puts you right back at square one. Only when you remove the app are you able to get around that bug, which means having to reinstall, log back in, and hope that you don't have to do it again. Otherwise, you have to wait for the transaction to be a few days old so you can get to the little pop-up dialog box that lets you submit a ticket while in the app. It's really, really sad that it's still this bad after all these years and going public.
See above
I like money
Try to use before every shopping trip to check if things I'll buy anyway have a rebate. Don't usually buy something not planned just because of a rebate, but might change brands if look the rebate one also. Usually works smoothly. Any problems usually caused by me, like not opening "Shop at Food Lion" when I shop there. If can't fix on line with program, the GREAT help dept. is always there. Oh, and easy to get your cash transferred to your account. Never any problem.
Originally, recommended by Consumer Reports.
When I entered my receipt it shows I purchased 2 of the item. Should have gotten $2.00 back., but only got $1.00. Even said when I did it that I got back $2.00
Update:
Took a few days. But got the missing cash back.
For the savings.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I've been very happy with Ibotta, the only instance where I clipped an item and when I went to claim it on Ibotta, the receipt couldn't read the date, the receipt must have needed ink.
One item was listed as something on the receipt but Ibotta did not recognize it. When I contacted customer service they were eventually able to correct the problem.
Referral from friends
I love Ibotta, but lately, I've had so many issues
I click offers and scan store items to ensure I have the correct things. The app will say barcode matches, but when I submit it, it says they don't. I only buy some of these items due to the offers. I then send it back for review, and I scan the items again, and they again match, but I still get told it's ineligible.
If the new goal is to get people to spend money on a product due to an offer, then say it's ineligible and wastes extra money people on a budget wouldn't normally spend; you are doing a great job of keeping the struggling person struggling.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The Ibotta app is very accurate and easy to use. They are always adding new products and this gives you a chance to try the latest products with cash back. You can't go wrong with this app. If saving money is your game download today.
I was missing cash back from my receipt and I did a Chat with the virtual chat and my problem was solved the next day.
When I learned there were apps that paid you cash back on your groceries Ibotta was one of the best choices.
I've only had 1 issue with a cashback. I emailed customer support and within 2 hrs it was fixed! Customer service is amazing! The app is amazing! I use it daily with any shopping needs... Why not? It's free!
Mixed feelings so far. Produce may not get cash back even when offered since the UPC Code does not show on the receipt. (Only the lookup code.)
Referred by froend.
I really like Ibotta and how much money I can earn with them. And when I had an issue they responded quickly and resolved it quickly
This app save you money on a lot product you use and need. Just clip the offer and submit your receipt.
I was so over joyed, and excited
To see $3.00 more added to my account that I was not expecting. Yay for that bonus!
Thank you Ibotta!
Easy to use and fast money back. I have not had any problems that weren't handled
Quickly and professionally.
I love getting money back. It's fun to watch my account add up.
I am now in the$200.00 club.
Some of my money wasn't given back, I contacted customer service, sent a copy of my receipt, and within 24hrs the money was there.
Thank you Ibotta!
Seemed like an easy way to make money back... And it is!
My #1 choice, I can't go shopping anywhere without checking the offers first on ibotta, Their customer service team is very helpful and wonderful.
Ibotta is a scam and a lier, They say they will give you your cash back but they don't then they have so many reasons why you don't qualify for the cash, they don't respond back and if they do it's the same email that is not the issue or problem, I saw a fee people on Social Media saying the same thing.
Nobody help me at all
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!
Went smoothly thank you everything thing in the app you made self explanatory and I received my bonus quickly
My girlfriend refered me for the bonus and showed me how it works
I recently had a receipt where the store logo was not scanning properly and therefore would not accept the upload. I contacted Ibotta customer service and they were able to assist me. They were wonderful! They resolved my issue promptly and credited my account. Great customer service!
Ibotta is a great way to earn some cash back from shopping at your regular stores. Easy to redeem your offers and get your money. Works great
Resolved issue quickly
Referral from friend
I check the web site before I walk into the store and by the time I get home and upload my receipt part of the coupons have fallen off. I have been trying to get my money out for 6 months but keep getting error or system down messages.
Heard it was fast and easy but I am not finding that.
Since coupons no longer come in Sunday paper ibotta has been great alternative.
I use savings at the end of year to treat my self.
I chose ibotta because of savings
My daughter started me with Ibotta and it's been a great savings. It's extremely simply to use once you figure it out. I earned over $270 in savings by purchasing things I use at home.
I have contacted customer service one time and they fixed my issue. On July 9 I purchased Downey and was not given the $2.00 credit for it. I was given credit for the Tide, Colgate and Dawn but not the Downey.
Monica Gallagher
I receive great deals on products I use!
I love the Ibotta app. A friend recommended it and I thought well I will try it not thinking I'd get much back but I was so wrong. I've only been using it for about two months and I've already got back over $50. I was so surprised at all the stores you can shop at and use the Ibotta app with and the variety of online shopping sites you can use it with, it's awesome. I try hard to save money and this app really helps and it's so easy to use just add your items before you shop and you get the money back so easy. Sometimes the Ibotta app will notify you of items you missed and it's so easy to add those to your cash back and there are bonuses you get too as much as $5 at a time. I love the Ibotta app and I'm so thankful my friend told me about it. I've been telling my friends and family too. 😍
A friend made a post of a lot of cleaning supplies she bought it totaled over $200 and she said she got back over $60 in savings and if you wanted to know how to message her. So I messaged her and she sent me the referral link and my savings started. Ibotta is an awesome app and I love it.
Every month I have to contact customer service to give you offers I have completed cuz you don't seem to get them.
If they give me my offer after I have to screenshot my whole receipt and send it to them every month which makes me miss out on a bonus because I can't seem to prove that I deserve that bonus
I've been doing offers for 5 years.
My Ibotta app was having trouble loading. Bill, the customer service rep, was very helpful, giving me specific steps to follow. While these steps were not the answer, Bill's suggestion to check my internet connection and speed was spot-on. Once my internet was restarted, the Ibotta app worked well.
I tried Ibotta once before and just didn't get anywhere with it. While talking with a friend she was telling me about her Ibotta and how much she was getting back so I decided to try it again. I have did so much better and enjoy it so much! Thank you Ibotta!
Friend was telling me how much she had gotten back
It is rare to have an issue with the Ibotta app. When an issue arises, Ibotta Associates are quick to respond. This one time there were a few products that weren't read by the app and I accidentally submitted the receipt. I added them manually but they still were declined. I provided additional information and the issue was quickly resolved. This is a great app!
Gain trust and grow your business with customer reviews.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Thank you for providing your feedback! We apologize for the inconvenience and have passed your message along to the appropriate team for further review. Your feedback may be incorporated into the app in the future. Thank you again for supporting Ibotta as we continue to develop and refine our service.