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Ibotta has a rating of 4.0 stars from 3,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
Easy to use and great offers! Also anytime I've had to contact customer care they've been super helpful and responsive.
Did not get bonus. Should have gotten as usual cheated. My kohls purchases should have counted. Cheated as usual. Will not waste no more time explaining. U can check it out or not. Probably not.
Could not get through the maze to contact customer service. Just not worth it.
I did two Tyson offers and now after numerous emails I have credit for one I'd much rather be able to submit a receipt for DG since hardly any offers linked to my account work I lost two 7$ bonuses because of these issues
Described above
I thought it was a great app but now I'm not seeing it
Hello Adna!
We appreciate your feedback! We have reached out to you personally and are eager to assist you. Feel free to check your messages, and don't hesitate to reach out if you need further assistance.
Thank you!
Saves me money on groceries. System makes mistakes once in a while but customer reps take care of issues quickly.
missing rebates from receipts are usually fixed within 48 hours.
To save money on groceries
7/19/24 today i purchased the nudges 2 of them for $4 I got nothing and it was the same bag as the picture and discription and I couldn't talk to anyone very disappointed.
AI couldn't understand English
Thats where the coupon was offered
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you Ibotta for the perfect service! I referred my friend to Ibotta, even he did not sign correctly, I still received my reward!
Easy peasy. Earn money on things you buy everyday and ability to get cash back on new things you'd like to try.
Quick responses to any issues. Great customer service.
To earn extra cash.
Easy to use and earn cash. It does take a little time to select the products you're going to buy and check that you have the correct product but it is totally worth it.
Customer service is outstanding.
Seemed like an easy way to earn extra cash. It is.
I love using Ibotta to get savings on items I plan on purchasing. Sometimes I just like scrolling thru the app to seem what's available and learn about new items to try!
Ibotta is very user friendly and easy to navigate. I've tried other apps but Ibotta is the only one I use constantly.
This app is easy to use, you just have to plan ahead and remember to click the store before shopping.
Easy savings tools
I had "4" boxes of cereal two each of two different kinds. It kept totaling two"2" items. Had to redo it 4 times also kept putting in the bar codes for all four
At one time long ago I did it to get the rebates
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
In the middle of one of the big bonuses Ibotta "updated" the app. So now when I submit my receipt I have to scan the item then submit but if I am missing an item or a scan I have to start all over. Don't know if it's just the one store or if it's changed for all stores
It's a lot of emails back and forth. Sometimes it's like the respond without reading what I wrote.
It was something new to try quite a while ago.
Ibotta is an easy way to earn extra cash. The support team is awesome to work with. They are prompt to respond with any issue. So easy to collect your cash when you're ready.
There has got to be an easier way to check if you made a purchase that there is an Ibotta offer. I am always checking for offers, then I will get am email saying there is an offer available that I didn't select, but it doesn't say which one!
To save money on my purchases
Good morning Jeanne!
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
Thank you again for your feedback and we hope you have a great day!
I have been using this app for about 2 years. My experience started out good but over the past 6 months my withdrawals had been disabled 3 times. The first 2 times I was able to enable it but this last time it has been disabled for about a month and I have not been able to withdraw any money.
The first 2 times my issue was resolved quickly. This last time, I am still waiting to withdraw my funds and its been about a month.
I choose Ibotta because of all the rebate apps that I have used I preferred getting cash rebates and the simplicity of the process.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I didn't receive money I thought I was supposed to get. The staff member quickly resolved my problem.
They have always responded quickly and fixed any errors. Everyone is so polite and willing to help.
They always deal with any issues promptly and accurately
Great cashback offers.
I save a lot of money on things that I use and would buy anyway. I find the app easy to use and love when I see the money building up in my account
If you ever have a problem or want to dispute something, customer service is great
These girls/guys have always been great. They answer quickly and efficiently.
I think Ibotta has the best variety of cashback offers to choose from..
The only inconvenient is sometimes I have a hard time talking the pictures but has good discounts.
I choose Ibotta because I save money.
The only inconvenient is sometimes I have a hard time talking the pictures but has good discounts.
I choose Ibotta because I saw on you tube some people buying and getting some free articles.
I've been using the app for approximately 2 weeks and have already saved almost $60 bucks. This includes 2 referrals.
A friend gave me a referral after I saw that she had received over $800 in savings.
This app used to be great but the longer I use it the less I like it. After scanning receipts and items you again have to scan to send a ticket to get credits for your purchase. It has become more work to get offers than it is worth.
Takes a long time. Every message is from a different person so it is repetitive and time consuming.
Thank you for providing your feedback! We apologize for any delay, frustration, or inconvenience you may have experienced. We understand your frustration and genuinely apologize for any inconvenience caused. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. For more information please check out this helpful article: https://bit.ly/ResubmitReceipt Thanks for leaving an honest review and have a great day!
I was careful to buy just what was on the list of cash back and it didn't work. I had to scan many of the items and it didn't work even then. Not worth my time for a small amount of money back.
Was supposed to be easy
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I am very pleased with the quick and satisfying service I get anytime I need to reach out for assistance. Great job to the employees at Ibotta!
For about the last 3 months every time I have a receipt to scan for my cash back even though it's accepted with the check mark it doesn't give me my cash back I always have to contact them to receive it, it's really getting old
I didn't talk to them personally but after contacting them through the I bought a app they resolve the issue within 24 hours and I received my cash back
To redeem some of my losses for the expensive groceries we have to buy these days
Good morning Sue!
We appreciate your feedback and have contacted you privately to address any concerns you may have. If you require additional help or have any questions, please feel free to reply to our message. We're always here to help!
Thank you again for your feedback and we hope you have a great day!
Bought 2 items as pictured in the offer, limit of 2. Spent hours sending in photos, etc. and got the rebate for one
Waste of time. Satisfied all requests which showed the rebate was good for 2 and got one.
Have used for years
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
Ibotta has good offers. Also, Ibotta has quick service. On Ibotta you get a gift card right away when you earned enough to receive a gift card.
We seen good reviews about Ibotta online. So, we decided to try Ibotta and we glad we did.
Gain trust and grow your business with customer reviews.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!