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Ibotta has a rating of 4.0 stars from 3,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
I bought 3 Camphophenique products-any size, any product offer-and it didn't take off my &1.50 x 3 products. I have had this issue before and you fixed it! I can't even get to the Ibotta problem area of the app to complain about it! What's up guys?
I like getting money back on products I already buy
Thank you to Anna Marie A. For the great speedy customer service. I truly appreciate the help
It was speedy and helpful
Because they offer great service and have a vast variety of offers available.
I bought 2 packages of the Tyson chicken patties and it was rejected. I checked the list of products in your website and they are listed. Please check my receipt and correct the cash back amount
Sometimes they get back to you, sometimes not!
I like getting cash back on my groceries
I have been using Ibotta for a little over 4 years. It is easy to use and puts money in my pocket! Not only saves you money on groceries but cosmetics, cleaning supplies, health products etc.
Ibotta is an excellent way of earning rewards. Customer service is very helpful and prompt in response.
Excellent and easy when there is a missing item they quickly review and fix the problem
Missing items that were not credited
Reliable service with a good reputation
Truly appreciate the amazing customer service! Ibotta has helped me in this very uncertain economy with saving on so many of my purchases! Its been a great experience and I appreciate the quick and super friendly response!
Yes I had a problem with getting my bonus cash that I earned I contacted customer support,and they responded fairly quickly and had my problem and my cash in my account quickly that I earned
Ibotta is really great. Love getting rewarded for buying the products that I t
Really need.
My daughter had me go on ibotta. Glad I did.
Cash rewards came back very fast. Thank you so very much.so easy.
My daughter told me to use it. Happy that I am using it. Like the cash back rewards.
I had bought something on my ibotta list but had forgotten to check. I reached out to the care team and they gave me credit for the item I had forgot to add before I submitted my receipt.
Scanning receipts or products in the app has been working pretty smoothly almost all the time. Their site/app is pretty intuitive and straightforward to follow. Mostly use on my grocery trips, but I have also used ibotta to get a percentage back on online shopping too. Ibotta posts my earnings at an impressive speed. I've had one cash out to claim my earnings, and my redemption came through right away too.
I had my first item that didn’t scan correctly for credit. I contacted the ibotta care team thru their link with as much info as I could. And someone had my issue resolved within an hour on a Saturday. Thanks!
Another site/blog recommended it as a great way to be rewarded for your online and in store shopping, so I tried it out. They have been really responsive so far.
Everything is usually great but sometimes it will ask to scan a barcode that I have already thrown away and I will miss out on cash back.
Sometimes was able to correct but not always.
Sounded good to make a few bucks on the side.
Wow, I couldn't believe how easy and how FAST I was able to get cash back, and doing nothing different than my normal shopping! I really love this app! I made $35 in the first 5 days I made my account. I just had to wait 2 more days to put the money on my PayPal
Numerous times I've clipped coupons and then don't get the cash back. And seems to do this with larger amounts you would get back. Writing C/S foes absolutely no hood they tell you refresh and make sure it's clipped on your next visit...it was slipped this visit and I didn't get it why should I go back again ridiculous even sending screen shots that it was clipped does no good C/S is horrible
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I bought 3 boxes of Cheerios and received credit for only two. My receipt indicated that. I tried the "missing cash" step and scanned the three boxes.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had 6 items on my receipt and scanned everything they questioned. The scan was successful but they keep saying I bought the wrong products but I scanned them before I bought them. Very frustrated with Ibotta today
They don't respond or help
I have using Ibotta for years with no problems or they fix right away. Today was terrible I didn't get credit for 6 things I bought and not happy 🙃
First and foremost, it's the easiest way to earn cash on things I would be buying anyway... and good cash! Not pennies! Secondly, Ibotta's customer service is the best! Their response time to any issue is almost immediate and the result is always positive. Love Ibotta!
I received an email regarding the missing item and they immediately corrected the error. Great Customer Service!
Carlotta the Robot was no help and after 3 attempts to explain, in short terms, I just messaged her to “forget it” and she thought that I was deleting my Ibotta account.
Help with getting credit.
I made a pick up purchase from sams, the amount was over $700. The offer was 4% back, I only got $7 back. I emailed them about it and they said it didn't fit the parameters of the purchase. I it seems that when it's a big purchase they won't honor their offers,just an FYI
Because I thought they honored their word on the promotions they run
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
My account it's been under review and locked for a month,don't know why and until when I keep collecting money that I can't withdraw and I would like some answers but there's no one to talk to
To save money
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
First of all, I want to thank the receipt checkers for being so patient with me. I add an item, get credit, then, stupidly I remove the item and it takes the cash back. I have trouble trying to take the picture of the receipts. Wish it could be easier for me. Finally I get it right but it can take me a few hours because I take a break, think about it then try again. I feel Walmart is one of the easiest receipts to submit.
Helpful, and very accurate with the response. They explained it not only once but if I was confused, they explained it in a different way. Once I had money removed from my account for an online shopping with a QVC subscription. I contacted customer service and explained why and then finished my explanation that I would let Ibotta decide. Well, the money was then put back into my account.
I chose Ibotta because I like to try new food items and the cash back is nice. I really like the bonuses because if I’m lucky it can add extra cash. Some of the food items were a BIG mistake but you live and learn. BOGO is a great addition to Ibotta.
I had issues trying to get the receipt to be accepted. Kept on trying and no luck. Then I tried again and it worked. It was an issue with the app.
Now it's hopefully fixed. I was given more money than I was suppose to because of the issues with the app. Getting closer to cashing out soon.
Thank you to the agent who did not give up on me.
When I forgot to enter my link, there is no where to manually submit a receipt.
I love the money back from Ibotta. It takes just a few minutes to scroll the offers and if you have your card attached to the store the money is automatically put into the Ibotta account. Very easy to use
I heard about Ibotta from a friend.
I have learned to watch the amount and size requirements. Often these are items that I buy often.
Easy to use.
Ibotta has so many deals. I have tried products I would have never tried if not for the money back. Then I continue to buy the products. If I miss money Ibotta let's me know and I can claim it.
Ibotta has more deals for products I love and products I try because of the money back..
Appreciate the consistent and timely responses and the "system" that allows any staff to assist to help bring resolution to account concerns.
Gain trust and grow your business with customer reviews.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!