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Ibotta has a rating of 4.0 stars from 3,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
Walmart receipt TC# will not scan, nor will it let me add it manually. It also will not let me take a photo to submit. Very frustrating, especially because of the amount I would have been credited. I don not have a Walmart account to connect and do not want one. Will this be the only way to obtain credit from Walmart receipts
I have been a member of IBOTTA for several years. When trying to contact customer service all I got was auto chat, not helpful.
Most of the time it is great, but lately I have been having issues with "Can't read receipt." And it is getting very frustrating.
A friend suggested it.
I did have issues getting my credits, but the ibotta team did resolve them.
Usually I am asked to provide info that I have sent already
Real easy just shop products and get money back and buy something for you
It's real simple and easy to do
Ibotta is the best! With grocery prices so high, Ibotta has really helped to balance out my grocery bills, make them affordable again, and put money right back in my pocket!
Ibotta customer service is incredible! They’re fast, kind, and helpful!
When our family went through an income adjustment, I needed a way to maintain our grocery lifestyle without feeling the pinch. Ibotta to the rescue!
Saving is important to me but Life is hectic, sometimes I miss offers, ibotta reminds me giving me a chance to claim missed offers I purchased Thank You Ibotta
It helps me save
Who doesn't like free money!
I just do what I normally do as far as shopping, and then I just take a picture.
Easy peasy - lemon squeezy
I'm very up set!
I did 3 shopping trips for grocery pick up and delivery 2 were together and 1 was separate I did what I was supposed to do
I added the offers for grocery pick up and delivery when online added them to my Walmart shopping trip I checked out paid for my orders and went and picked them up
The orders didn't give my cash back 2 ORDERS so I waited and nothing so I did another order hoping to get the money the same day nope my orders was for
July 24th picked up the 24 no credit
July 24th picked up July 24 no credit
July 26 picked up July 26 no credit
It is now August 1st and I barely got some of the money
Now there telling me I can't get credit for some of the items I bought and paid for through the app
The reason because I already bought these items from the first 2 orders
This shouldn't be related on to me making me lose cash back this should be your problem
The app didn't process the first 2 orders and still allowed those products to show as items I could still get money back on for another shopping trip
And why is there expired items still on display for people to purchase and get money back on and then days later to be told it's expired
And I had to write in over 7-8 times to get help
This isn't a new issue
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
I'm very up set!
I did 3 shopping trips for grocery pick up and delivery 2 were together and 1 was separate I did what I was supposed to do
I added the offers for grocery pick up and delivery when online added them to my Walmart shopping trip I checked out paid for my orders and went and picked them up
The orders didn't give my cash back 2 ORDERS so I waited and nothing so I did another order hoping to get the money the same day nope my orders was for
July 24th picked up the 24 no credit
July 24th picked up July 24 no credit
July 26 picked up July 26 no credit
It is now August 1st and I barely got some of the money
Now there telling me I can't get credit for some of the items I bought and paid for through the app
The reason because I already bought these items from the first 2 orders
This shouldn't be related on to me making me lose cash back this should be your problem
The app didn't process the first 2 orders and still allowed those products to show as items I could still get money back on for another shopping trip
And why is there expired items still on display for people to purchase and get money back on and then days later to be told it's expired
And I had to write in over 7-8 times to helped
This was a inconvenience for my family of 7
These are not new issues!
This app used to be amazing. Now the products are niche, expensive, and very rarely available in my area. The rewards are cleverly designed to exclude the common versions so even when you get something that you've specifically chosen for the app, oh, it's actually for all these sizes EXCEPT the one that's available at your store. Such a waste of time and effort now.
Might as well talk to a wall. It’d be more helpful and have less annoying copy/paste responses that don’t have anything to do with what you said.
It used to get me a decent amount more money back on stuff I had to overpay my local rural area.
Thank you for providing your feedback! Unfortunately, we cannot guarantee that specific offers or bonuses will be available to every Saver. We try to mix up our offers and bonuses so they are achievable for everyone, so stay tuned! We have documented your feedback for the appropriate team. Thank you for leaving an honest review!
Ibotta is super easy to use, lots of offers to choose from, savings mount up fast.
For all the above reasons
I have saved so much money with this app. I would recommend everyone to use it
I was referred by a content creator and I absolutely fell in love with the app immediately
Thanks for allowing me to buy gift cards at the register to make a purchase.
I love it when a plan comes together! Now off to buy a gift card to go out to dinner! Thank you IBOTTA 😁
My ticket was not computed with all products that provided math in the application. A cash back of 4.30 is missing for two products. Please check and complete the operation correctly, this is not the first time this has happened. Thanks.
I apologize for any delay, frustration, or inconvenience you may have experienced. I am happy to hear you received all your missing cash back. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!
So, this is one of the receipts apps that I actually make money on and not a hassle. If there is a problem its easy to contact customer service and they really try to work it out with you.
I've had a few problems over the years that I have been using ibotta but customers service was always helpful
You get money for shopping on things you need or want so it's worth scrolling through the app to get free money
Not enough wine offers. Lots of products not available. Customer service has improved
Thank you for providing your feedback! Unfortunately, we cannot guarantee that specific offers or bonuses will be available to every Saver. We try to mix up our offers and bonuses so they are achievable for everyone, so stay tuned! We have documented your feedback for the appropriate team. Thank you for leaving an honest review!
I had to reset my phone several months ago, and was no longer able to access my Ibotta account. In the process of trying to recover it, l accidentally created several additional accounts, which violates the rules, so l was deactivated. Ibotta administrators were very kind and helpful in deleting the extra accounts, and reactivating the original, with no loss of the cash that was there. I am very grateful for their time and help!
I am writing to share my observations and recommendations regarding the use of Ibotta. While I appreciate the cashback offers, I have consistently encountered a limitation that hinders my ability to maximize my savings.
Currently, the advertisements displayed on the Ibotta app often features products and categories that I have no interest in or do not purchase. As a result, I miss out on valuable cash back opportunities.
To address this issue, I propose the implementation of an algorithm that analyze each consumer's purchasing history based on the recipts they scan. By tailoring the advertisements to products that consumers are actually buying, I believe Ibotta could significantly enhance the user experience and encourage greater cash back utilization.
This personalization would not only improve the relevance of the offered cash back opportunities but also increase the likelihood of consumers making purchases to redeem them. Additionally, it could foster a sense of trust and value between Ibotta and it's users.
I strongly believe that by implementing this algorithm, Ibotta can unlock its full potential and attract more consumers eager to maximize their savings. I am confident that this improvement would ultimately lead to increased user engagement, customer satisfaction, and revenue for Ibotta.
Thank you for considering my feedback. I look forward to seeing Ibotta evolve into even more valuable and rewarding platform for its users.
They offer cashback.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ibotta notified me about missing cash back. I added the offers and submitted. With in minutes, I received my cash back.
A family member told me about Ibotta. I have received over $100. So far.
Nice to choose the items that you like and want and earn cash back for them.
I have used them in the past.
My receipts seems to miss items more and more now…. Very disappointing… and harder and harder to earn money
To save money
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
Had to scan Cracker barrel cheese that was missing also, Hillscher farms lunch meat, and my phillisbury cinnamon rolls that are still missing.
Like the app. But I am really tired of the end less problem with trying to get cash back. Scanned a receipt yesterday, bought 5 lunchables got credit for 3.
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
Any time I need to reach out to customer service they are very quick to respond. Everyone is super helpful and polite. Thank you Ibotta. Wish I had found this app sooner. Such a savings.
I had an issue with my bonus and customer support was able to resolve the issue to my satisfaction within a matter hours. Thanks Ibotta!
Gain trust and grow your business with customer reviews.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Thank you for providing your feedback! We are always happy to investigate any issues that you may have. For more information please check out these helpful articles: https://bit.ly/45RCScd or https://bit.ly/IBTechnical. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!