• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    1175
  • Value
    451
  • Shipping
    165
  • Returns
    171
  • Quality
    335

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.8%
Positive
1,917
Neutral
226
Negative
456
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,758)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (568) gift cards (142) phone number (26) care team (45) bank account (29) bar codes (47)
Thumbnail of user diana26
1 review
0 helpful votes
  • Send Message
July 25th, 2024
Verified purchase

I scan my receipt then the next day I'm informed something is missing and I've already thrown my receipt awSy

Reason I chose this business:

A friend told me about it but I'm done using it

* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user bonniea383
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

I recently charge two items on the receipt at CVS which would've given me six dollars for the Airwick and two dollars for the crust advance toothpaste. I only received the six dollars and it said that the crust was not on my receipt. However, I cannot submit an issue because it says that now the crust is expired. This is not the first time I have purchased something only because it was in. I am Anna and I verified it thoroughly.

About 50% of the time I get a response that is accurate

* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user ellac180
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase

In my opinion Ibotta is a great app. I have several cash back apps but Ibotta is one of the easiest and most dependable apps that I use. You just pick what's on your list and then go shopping. My cash back notification email is in my account by the end of the day. Ibotta doesn't have you playing games or answering surveys just to get points. It also had a variety of local stores. The $20 cash out minimum is not bad either you can make that back in just a few shopping trips, depending on what you purchase. It's also easy to use if you miss a cash back or if there is a request that is questionable. They will contact you within 24 hours to help you solve it

I requested a item for cash back. It was refused so I contacted Ibotta to question it. They looked into it and after contacting me showed me how I hadn't purchased the correct item size.

Reason I chose this business:

At first it was just for the cash back. But I have found I really enjoy the app and try to refer anyone who doesn't have it.

Service
Thumbnail of user pamelae1029
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Down side is when checking for featured products each one appears multiple times in multiple categories so takes too long to peruse list. Discourages use of site when ready to shop

Reason I chose this business:

Recommendation of daughter

Thumbnail of user cynthiaf1526
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

I spend but get rewarded at the end I really enjoy using this app

Reason I chose this business:

I read about the app and decided to give it a try and I liked it.

Thumbnail of user jasons3939
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

I bought 4 items that were worth $1 earnings each and only received 3. Limit was 5. Even corrected it and was denied $1. Update* customer service was quick to follow up after I submitted a bad review and corrected the issue. Thank you.

Service
Thumbnail of user jessicac2986
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

Before Ibotta I never had any extra to go out to eat or grab some new clothes but now with our savings we have been able to enjoy going to eat again. Made the holidays a breeze with all their fantastic deals.

Reason I chose this business:

Tried other savings apps and they were difficult and not worth the time I used.

Thumbnail of user maried1308
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

This was a good app no problems but lately missing cash everytime

It's 50/50 if they settle the missing cash

Reason I chose this business:

It was on my playstore when I was looking for something else. I've had it for a while

Service
Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

Thumbnail of user marial2938
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

Turn your money from products you use everyday into gift cards you can

Sometimes I’ve had to contact customer service and they are very helpful

Reason I chose this business:

Because a friend recommended Ibotta

Service
Thumbnail of user slya7
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

I enjoy receiving cash back for the items I purchase. The customer service is amazing and I look forward to the new bonus. Overall it is a great app.

The customer service is top-notch! If I ever have an issue, the customer care agents always provide excellent service, and I get my missing cash back.

Reason I chose this business:

The offers provide good deals and the cash back is almost instant.

Service
Thumbnail of user carag90
1 review
0 helpful votes
  • Send Message
July 27th, 2024
Verified purchase

I was having trouble with my cashback and my purchases weren't showning up. The help center was so helpful, kind, and fixed the issues I was having!

Thumbnail of user adelad23
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

What I thought would be hard To figure out, Turn out to be very simple, There are so many ways to earn cash back. And I enjoy using ibotta.

Reason I chose this business:

Very simple
You save and you get cash back, I also do coupons

Thumbnail of user jeanm1667
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

Super easy, and so rewarding. I am amazed sometimes at the amount of money I get back on one shopping trip. Every few days I view offers and click the ones I think I'm going to purchase, and then it's off to shop.

Reason I chose this business:

Just kept seeing the offers of products I purchase, why not try it out.

Thumbnail of user annadau
1 review
0 helpful votes
  • Send Message
August 7th, 2024
Verified purchase

Thanks Ibotta care team for resolving my issue.
Your assistance was greatly appreciated!

Thumbnail of user crystals977
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

Frustrated after traveling to get this offer and zero found

Reason I chose this business:

My cousin suggested it. I’d love to contact Ibotta but where.

Service
Thumbnail of user lynnek206
1 review
0 helpful votes
  • Send Message
June 22nd, 2024
Verified purchase

I thought I didn't get my proper amount of cash back and within a day, they resolved my issue, and my account has been updated. Their customer service is excellent!

Thumbnail of user eileenb523
1 review
0 helpful votes
  • Send Message
June 11th, 2024
Verified purchase

I don't mind checking each week for the new offers, which can be fun, AND I really appreciate the app's function to scan the product's bar code at the store to make sure it's the right one, but it's really annoying to upload a receipt and then be asked to scan the bar codes again. Some times I have to go back and request missing cash because I bought two of an item, rather than just one.

There was one particular shopping trip when I scanned a product at the store to make sure it was the correct one and the “bar code matched” message popped up. However, I didn’t get the cash back. When I requested a receipt review the response was the product wasn’t included in the offer, which was just strange but oh well. It just seems like a lot of extra work and follow-up on the consumer’s part.

Reason I chose this business:

My cousin highly recommended it.

Service
Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Hi Eileen. We appreciate you taking the time to share your feedback with us! We have reached out to you privately to address your concerns. Feel free to reply to our message if you have any questions or need further assistance. We are here to help! Thank you for using Ibotta and have an amazing day!

Thumbnail of user kymw30
1 review
0 helpful votes
  • Send Message
July 13th, 2024
Verified purchase

So easy to use. Easy to save up your money for when you need it.Hardest part is remembering to submit your receipt! Lol

Reason I chose this business:

Easy way to earn back some of the money you're gonna spend anyway!

Thumbnail of user celestes181
1 review
0 helpful votes
  • Send Message
July 13th, 2024
Verified purchase
• Updated review

I found the Tyson chicken I wanted. I checked Walmart twice but was unable to score what I wanted. Ibotta is awesome!

Reason I chose this business:

There are always deals that I can use!

Ibotta is awesome
March 31st, 2024
Verified purchase
• Previous review

Ibotta really helps me save money! It's a wonderful tool and I've shared it with friends.

Reason I chose this business:

It’s so easy to use!

Thumbnail of user jennifers6179
1 review
0 helpful votes
  • Send Message
August 6th, 2024
Verified purchase

I love using Ibotta and so easy.I used to clip coupons.I love ibotta

Always helpful and money comes back fast I I need help

Reason I chose this business:

Referral from a friend

Service
Thumbnail of user hollyr462
1 review
0 helpful votes
  • Send Message
June 23rd, 2024
Verified purchase

This app is amazing.Why not earn gift cards while shopping.I absolutely love it,multiple stores and services available,online and travel.i have earned over 500.00 in gift cards with this App.

Customer service answers very timely and gives proper and easy explanation to your questions.

Reason I chose this business:

This app.matches and ties in with your store loyalty card,if the have one it's great.

Service
Thumbnail of user montiea2
1 review
0 helpful votes
  • Send Message
July 14th, 2024
Verified purchase

Great that you get reminders that you made a purchase that has rewards attached to it and have 24 hours to recover those rewards

Reason I chose this business:

My Daughter signed me up for it.

Thumbnail of user beverlyg694
1 review
0 helpful votes
  • Send Message
July 13th, 2024
Verified purchase

I was going to Giant Eagle, so I checked Ibotta to see if there was anything with big rewards. I was happy to see $6.46 on Tyson chicken.

Reason I chose this business:

I get to pick and choose what products to get rewards on.

Thumbnail of user barbarac3626
2 reviews
0 helpful votes
  • Send Message
June 10th, 2024
Verified purchase

I have to double check that ibotta picks up all the bonuses I am eligible for. On this receipt, ibotta did not pick up 2 offers. CHOBANNI AND Ice Cream. I submitted both separately with their code, but I'm not sure I've received my reward.

Missing rewards for chobani and ice cream

Reason I chose this business:

I've been with Ibotta for a couple years. I believe in loyalty.

* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user miriamp161
1 review
0 helpful votes
  • Send Message
August 5th, 2024
Verified purchase

Thanks for the weekend bonus,it really helps me get to my goal.

Reason I chose this business:

I try to save as much as possible on my groceries,we are retired and need to keep on a budget.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

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