Ibotta has a rating of 4.0 stars from 3,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
I scan my receipt then the next day I'm informed something is missing and I've already thrown my receipt awSy
A friend told me about it but I'm done using it
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I recently charge two items on the receipt at CVS which would've given me six dollars for the Airwick and two dollars for the crust advance toothpaste. I only received the six dollars and it said that the crust was not on my receipt. However, I cannot submit an issue because it says that now the crust is expired. This is not the first time I have purchased something only because it was in. I am Anna and I verified it thoroughly.
About 50% of the time I get a response that is accurate
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
In my opinion Ibotta is a great app. I have several cash back apps but Ibotta is one of the easiest and most dependable apps that I use. You just pick what's on your list and then go shopping. My cash back notification email is in my account by the end of the day. Ibotta doesn't have you playing games or answering surveys just to get points. It also had a variety of local stores. The $20 cash out minimum is not bad either you can make that back in just a few shopping trips, depending on what you purchase. It's also easy to use if you miss a cash back or if there is a request that is questionable. They will contact you within 24 hours to help you solve it
I requested a item for cash back. It was refused so I contacted Ibotta to question it. They looked into it and after contacting me showed me how I hadn't purchased the correct item size.
At first it was just for the cash back. But I have found I really enjoy the app and try to refer anyone who doesn't have it.
Down side is when checking for featured products each one appears multiple times in multiple categories so takes too long to peruse list. Discourages use of site when ready to shop
Recommendation of daughter
I spend but get rewarded at the end I really enjoy using this app
I read about the app and decided to give it a try and I liked it.
I bought 4 items that were worth $1 earnings each and only received 3. Limit was 5. Even corrected it and was denied $1. Update* customer service was quick to follow up after I submitted a bad review and corrected the issue. Thank you.
Before Ibotta I never had any extra to go out to eat or grab some new clothes but now with our savings we have been able to enjoy going to eat again. Made the holidays a breeze with all their fantastic deals.
Tried other savings apps and they were difficult and not worth the time I used.
This was a good app no problems but lately missing cash everytime
It's 50/50 if they settle the missing cash
It was on my playstore when I was looking for something else. I've had it for a while
Turn your money from products you use everyday into gift cards you can
Sometimes I’ve had to contact customer service and they are very helpful
Because a friend recommended Ibotta
I enjoy receiving cash back for the items I purchase. The customer service is amazing and I look forward to the new bonus. Overall it is a great app.
The customer service is top-notch! If I ever have an issue, the customer care agents always provide excellent service, and I get my missing cash back.
The offers provide good deals and the cash back is almost instant.
I was having trouble with my cashback and my purchases weren't showning up. The help center was so helpful, kind, and fixed the issues I was having!
What I thought would be hard To figure out, Turn out to be very simple, There are so many ways to earn cash back. And I enjoy using ibotta.
Very simple
You save and you get cash back, I also do coupons
Super easy, and so rewarding. I am amazed sometimes at the amount of money I get back on one shopping trip. Every few days I view offers and click the ones I think I'm going to purchase, and then it's off to shop.
Just kept seeing the offers of products I purchase, why not try it out.
Thanks Ibotta care team for resolving my issue.
Your assistance was greatly appreciated!
Frustrated after traveling to get this offer and zero found
My cousin suggested it. I’d love to contact Ibotta but where.
I thought I didn't get my proper amount of cash back and within a day, they resolved my issue, and my account has been updated. Their customer service is excellent!
I don't mind checking each week for the new offers, which can be fun, AND I really appreciate the app's function to scan the product's bar code at the store to make sure it's the right one, but it's really annoying to upload a receipt and then be asked to scan the bar codes again. Some times I have to go back and request missing cash because I bought two of an item, rather than just one.
There was one particular shopping trip when I scanned a product at the store to make sure it was the correct one and the “bar code matched” message popped up. However, I didn’t get the cash back. When I requested a receipt review the response was the product wasn’t included in the offer, which was just strange but oh well. It just seems like a lot of extra work and follow-up on the consumer’s part.
My cousin highly recommended it.
Hi Eileen. We appreciate you taking the time to share your feedback with us! We have reached out to you privately to address your concerns. Feel free to reply to our message if you have any questions or need further assistance. We are here to help! Thank you for using Ibotta and have an amazing day!
So easy to use. Easy to save up your money for when you need it.Hardest part is remembering to submit your receipt! Lol
Easy way to earn back some of the money you're gonna spend anyway!
I found the Tyson chicken I wanted. I checked Walmart twice but was unable to score what I wanted. Ibotta is awesome!
There are always deals that I can use!
Ibotta really helps me save money! It's a wonderful tool and I've shared it with friends.
It’s so easy to use!
I love using Ibotta and so easy.I used to clip coupons.I love ibotta
Always helpful and money comes back fast I I need help
Referral from a friend
This app is amazing.Why not earn gift cards while shopping.I absolutely love it,multiple stores and services available,online and travel.i have earned over 500.00 in gift cards with this App.
Customer service answers very timely and gives proper and easy explanation to your questions.
This app.matches and ties in with your store loyalty card,if the have one it's great.
Great that you get reminders that you made a purchase that has rewards attached to it and have 24 hours to recover those rewards
My Daughter signed me up for it.
I have to double check that ibotta picks up all the bonuses I am eligible for. On this receipt, ibotta did not pick up 2 offers. CHOBANNI AND Ice Cream. I submitted both separately with their code, but I'm not sure I've received my reward.
Missing rewards for chobani and ice cream
I've been with Ibotta for a couple years. I believe in loyalty.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for the weekend bonus,it really helps me get to my goal.
I try to save as much as possible on my groceries,we are retired and need to keep on a budget.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!