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Ibotta has a rating of 4.0 stars from 3,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
Never a lot of cat food stuff and things for cats More foods and fruits
Ibotta let me know of an offer that would give me cash back on a recent purchase. I hadn't already selected the offer and would have lost out. Awesome!
A friend told me about Ibotta and how it was helping her save money, so I wanted to try.
Not happy at all with the changes that have been made. Find it very difficult to find where to upload receipts. I still only find it by chance. Not sure why this change was made, but if it could be fixed so that each store has the upload receipt option that would be great!
I've been using Ibotta for a few years now and overall it's been really good. I do think they could have more options as lifestyle changes. I've changed my diet as I've gotten older and there are not always a lot of items in the produce section or frozen fruit and vegetables that can be redeemed. Ibotta sent out an email/article not too long ago about inflation and how it affects shopping but they have not changed the redemption amount on some of the more expensive items. I wish that would improve.
When I first got it, it was the first grocery shopping cash back app I used. A friend told me about it so I tried it and it was different and a way to get money back from shopping.
Cash back is super easy and customer care is responsive and so nice
Have had a couple of times I had to contact customer service and both times took care of my problem, promptly.
Customer Service is always on point.
Everyone has to love saving money.
I checked off Vital eggs on Ibotta site. It said I could purchase up to five dozen. I bought 2 dozen with 2 separate receipts since it is easier to download picture. I only got credit for one dozen. I took second picture and went to upload it and never got credit for the purchase which is expensive. I was very disappointed. This also happened once before with 2 containers of prunes I purchased.
I was told I could receive extra cash back for things I purchase. I couldn’t find phone number to contact Ibotta to explain problems I was having.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Always have great customer service response at times when I didn't get credit for my purchase
I did not get credit for something I purchased but I immediately got a response from the customer service team.
A co-worker recommended it
Two different times I bought watermelon 🍉 and didn't receive credit
Great way to shop and earn
I am bewildered about the Food lion dollar. I was under the impression that when I shop at Food lion. I would receive the one dollar on indicated on the toggle Food Lion. Most of my grocery shopping is done at Food Lion but I have not received this Dollar yet. Just don't understand the process thank you.
The explanation on the Q&A does not address my concern.
I like to save every penny, I can.
When you are already going to purchase things anyway, why not get cash back? It only takes a few minutes to add items from the grocery store you will be shopping and then you just upload your receipt. Online shopping, just go through the ibotta app. There are so many restaurants, services, online shopping, and so much more. If I would remember to use it each time I was about to make a purchase, I would have gotten so much more back.
U notified me I missed claiming an offer and told me how to claim it
Not sure how I missed it but thank u for your help
I did not claim an item at food lion and Ibotta gave me a heads up
Muy buena, me contestaron rapidamente, y me solucionaron el problema, thank you
Seems a few of my orders have just slipped through THE OFFER PROCESS. I get Pennie's back as overall percentage of order, but fulfilled offers get skipped without having to email the help center numerous times.
I emailed the Help Center. Many times.
Seemed like most beneficial cash back app.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
If I have any problems with a rebate they handle it very fast with no problem.
Very helpful and fast service.
To help earn money back and help with my budget.
Sometimes offers go as they should. Today, and this is about the fifth time this has happened, I checked going into the store. Offer was there, I bought the item. When I submit the receipt offer has disappeared.
Fetch works consistently.
Initially rebates worked well
Thanks for your feedback! We've reached out to you directly to request more information about your issue. Please check your messages and let us know if we can assist you further. Thank you!
Cash back was not credited using my linked card. Issue was corrected quickly.
Very responsive …
I scanned everything in the store, everything applied now it's disappeared so i don't understand how to do a ticket without it going further? Ibotta owes me $3, help! It won't let me fix because it's not there anymore?
To get rebate money
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I bought 5 each of 2 types of Kellogg's cereals but was only given credit for 5.The error was corrected right away once I resubmitted the receipt.
I don't like that Dollar General automatically gets submitted to Ibotta vs submitting the receipt myself because there are too many mistakes when it's automatic in my experience.
If I forget to put in my telephone#then I am out of luck with Ibotta on that particular receipt.
Ibotta held me with my bills and I helped my daughter with groceries thanks Ibotta
Ibotta is so easy to navigate and finding deals are so easy.
I heard about the app within a couponing group
I have been using Ibotta for many years. It's easy to use (contrary to popular belief) and to utilize. I save my $$$ & get gift cards for Christmas. The Ibotta Care Team are very responsive. I love Ibotta!
Customer service is always helpful and a quick response.
Fair and always a good experience.
Very helpful and very caring and they explain alot on why some of my stuff was missing on the i otta app
Gain trust and grow your business with customer reviews.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Hello Leanna, We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!