Ibotta

I purchased multiple cvs brand allergy medicines,
Including nasal spray, pills and eye drops I should have gotten 44.00 rebates with all the products, I was only given 29.00 and you can not talk to anyone about clearing up the issues. I was sent a letter to resend the receipt, I did that and also rescanned the items and still didn't get the correct amount.

Large line of available products to choose from. If you have Any cash back that you earn is applied to your account quickly. If you have any questions or disputes about missing cash you should have received and do not just contact their customer service help center. They are very helpful n very quick to responded to anything you may have a question about.

Missing cash back that I didn’t receive.

Had an issue with my receipt. Angela responded within 2 hours of inquiry, rectified the issue, and provided information for future purchases. Will continue to use!

The times I've needed to contact support are quite a few in my opinion. Most reps are great and ready what I send in careful and fix my issues. Unfortunately the app is the reason I need to contact support so often. It will recognize offers when I submit my receipt my doesn't credit me on all offers. And when I contact support they can't see I activated the offer that I didn't receive credit for even though I did.

Long story short. Customer service reps are great. App definitely needs work.

Ibotta used to be pretty good 👍 The last couple of years, though, many grocery receipts are missing. I've emailed customer support and they end up giving me some credit, but it's not correct.

They usually give me some credit but many of my receipts are missing.

I've had to submit tickets for a few transactions lately and customer service support has gone above and beyond to help. As late as 11pm, they were emailing me, reviewing receipts, and updating my account. I am very pleased with the service given.

I've seen the TV ad's and finally decided to try it. It was pretty easy to figure out how it works and very user friendly (especially for someone who is bad with technology). I like the many stores to choose from as well.

2nd day in a row buying at target saying they can not see it on receipt, it's very well clear on the receipt.

I scanned the new Snapple drink fire in store. It matched, then another item SUN popped up for $1.00. I bought the Sun Snapple. I buy Snapple Sun, & fire, also scan bubbly. I get home & the SUN Snapple doesn't match cause it was to be bought at another store? Why then did it come up when I was at Tops & it looked like an offer? Frustrating! But to make matters worse the fire snapples & bubbly had to be rescanned to submit & now it comes back as they weren't seen on the receipt. Ugh 😣

Usually when I contact , the matter gets resolved, but the message makes it seem as if they are doing me a favor, as if I did something wrong , not a glitch of a computer program problem.

I have repeatedly sent emails regarding the fact that my account is temporarily locked for my protection and to contact customer service. I have done so over 10 times and no response. I have worked hard for these earnings and I'm highly disappointed.

There is nothing to describe because no one has emailed me back over a week now I’ve been in Ibotta customer for over two years or more. I will not recommend your company for poor customer service.

Ibotta is a great incentive to try new items, but also earns you cash back on your regular use items. They have a large selection of places that you can get cash back. I consistently use it, and have received over $1300. I let it build up, and then transfer $75 to my checking account. It's like getting a free gift every so often. I recommend it to everyone I know.

I could say IBotta is like my life saver in many ways. I can enjoy ever item from Grocery to personal care without spending full prices.The customer service is the Best and super fast.The App is very easy to use.

As soon as you add your products participating submit the receipt is easy

Very quick. Good customer service

I have a good experience and a great customer service

After receiving an unhelpful automated reply about which I wrote a frustrated review, I received a response from an actual person who DID read my question and handled it. I am very grateful for the opportunity that Ibotta gives me to earn cash back, but I don't care for the AI-type responses that really do no read/understand the question or realize the extent of what I have tried already. A human customer service rep is much preferred. Pramod T. Had it handled quickly, effectively, and accurately. I appreciate the effort!

I love Ibotta. Their site is very easy to use. You can go back-and-forth between your checked off Ibotta items and the store you're shopping in. There are a lot of unconventional items in any particular store that you can choose from.

I wonder where the bonuses are it was supposed to give back at least $5

Got my $3 cash back automatically + $2 summer bonus, too.

I thought this would be like clipping coupons and it is to some extent, but you're getting my entire receipt, don't you see what I got that's on your list of offers. I'm telling you I'm gong to Ralph's to shop, with the aide of bot that you're using, can't you see that I bought what you wanted me to buy.
I don't know, seems frustrating.

I love Ibotta best app I ever downloaded. It helps me get what I need for my 4 Girls.

I am not just writing about one incidence but incidences throughout my many years with IBOTTA.
Everytime I have had any issues, be it my fault or otherwise, I have ALWAYS had the issues resolved promptly and to my satisfaction.
I LOVE using the Ibotta App!

Several items are not honored by Ibotta even though they are the exact same photo, weight, ounces, etc. do better Ibotta and fix your issues.

Can’t get a live person

She was great! She reviewed my receipts and credited my account. Thank you Anna Marie!