- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Ibotta has a rating of 4.0 stars from 3,759 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
I would like to thank Margarette G. For her wonderful support today. She was very helpful, kind and professional.
I choose the items I am going to buy, making sure I have selected them in the app. I go to the store and buy the items. I use the app to take pictures of my receipt and I submit. Easy, nope! Despite the items being on the receipt, not all of my selections are called "eligible." I question the ineligible items, even scanning the UPCs as requested. Sometimes they are accepted, sometimes they are not. I then have to submit the receipt to Ibotta Care for consideration. They sometimes correct the errors originally made by the app, but they sometimes make me jump through the same hoops again. In my past use of Ibotta, it worked smoothly; nowadays it's almost always a hassle. Is that your plan? It seems to be.
Being asked to provide what I have already provided is annoying.
Because the app used to work fine. I like the concept of Ibotta. I appreciate the money that I get back.
Ibotta is great! The set up to customer service is amazing. They are helpful and kind! I haven't had a bad experience yet. Any questions they Re their to answer. Any issues they explain and treat you like you are the only customer at the moment.
I always have to scan my receipt at least 3 times before Ibotta figures out I have purchased items. Too much time wasted trying to collect.
I had to rescan items again!
Referred by a customer at Military commissary.
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
Last few purchases I have to rescan every item again after paying. It is very annoying and I waste time over this.
It usually resolves issues.
Has good items to buy.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Two items delivered and only one credited.Finish detergent credited $4 but Blue Buffalo wilderness training treats, no $1.50.
For savings
Nothing has been resolved and I have not been awarded the cash back even though I submitted the receipt, details and everything asked of me!
2 different people have reached out and nothing has been done!
I had an item clipped. It wasn't showing up. I tried numerous times to up load my receipt again so I thought I'll just send it then try to fix it. Every time the item would not show I contacted Ibotta and within a few hours I had the $$.
I love using this app. While not all rewards apply to me, it does catch on to your shopping and will tailor rewards to it which is a fun treat!
Yesterday while doing my usual shopping, I did not notice that the cashier handed me my WIC receipt (not where my rewards were!)
I made the attempt to submit it via paper copy which didn't work (ALWAYS SAVE YOUR RECEIPT!). This isn't their policy, but they went ahead and applied the rewards after proof and pleading my case.
I always love a good (and fair) outcome in a time that is mostly ruled by bots with generated responses. Thank you, Precious P. And Ibotta!
You stole $3.99 from me due to "lack of activity". That is a lie. I have been active in that 180 day time frame
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
I downloaded Ibotta in the Spring of 2023 and was able to save approximately $110.00 through the end of the year. As of January2024 to July 1st I have only been able to save around $20.00 even though I pretty much purchase the same items.
I have contacted customer service once or twice though I do not remember the reason. I do remember that they responded in a timely manner and was able to resolve any issues.
I originally tried Ibotta years ago but they rarely offered any savings at stores in my area so I deleted them than forgot about them. In 2023 my daughter was talking about how she uses them regularly and had saved quite a bit so I figured I would try them again. At first they were great but after the first year I am slowly starting to wonder if it is even worth my time scrolling through the options.
Thank you for providing your feedback! I apologize for any delay, frustration, or inconvenience you may have experienced. We understand your frustration and genuinely apologize for any inconvenience caused. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review and have a great day!
I submit my ticket and they don't give me de bonus for buying 2 Tyson chicken only give me 10 cents y
I submitted to a revision again. I am disappointed of the process
I am trying to contact no answer
I'm always glad when I buy something that qualifies for cash back but this is the first time I qualified for a bonus! Yay!
Easy to navigate, just don’t like all the repetitive product lists
I bought 128 oz Pyrex laundry detergent and Jose chicken an cheese Taquettos and did not get cash back for them.
I like Ibotta,but I dont always receive my cash back from shopping with Walmart online for items I buy.
I bought 3 el paso products and scanned each one to make sure they were eligible but you did not give me $1 back. Also I bought frozen Lunchables with pepperoni and scanned it and it qualified for $1.25 back and you shorted me AGAIN! WHY?
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
If I can manage to use this app and enjoy the rewards anyone can use it, it's well worth the time in order to save money!
Recommend by a friend
In my WinCo receipt, there is a purchase of Pork Riblets, that have the store scan bar which should qualify for the $.05 but I got a message that says it doesn't qualify for a pork ribs purchase.
Fast decline of my pork ribs submission wasn’t a match. Was only $.05, so small amount.
I’ve used Ibotta for several years.
Need help, redeeming points and cash?
I scan my receipts, and it says I get cash back, but I do not know how to redeem them?
It's been a joy to shop, knowing that my purchases will give me rebates. With everything getting more expensive, I'm feeling fortunate to be able to buy knowing my purchases will help me to make future purchases with the rebates from Ibotta. Thx you Ibotta I love using this app!
I was told about Ibotta by a friend. And it was a nice surprise, to know you will get points for shopping.
Very promptly reviewed and resolved my issue. Ibotta is a very good app with many options to get cash back.
I don't think your app is customer friendly at all. I am not very good at all that but i'm sure many customers aren't either. It needs to be much more self explanatory for me and others like me.
no one ever called back or contacted me at all.
To make money. However the friend who got me started has quit because she got so frustrated.
Thank you for providing your feedback! We apologize for the inconvenience and have passed your message along to the appropriate team for further review. Your feedback may be incorporated into the app in the future. Thank you again for supporting Ibotta as we continue to develop and refine our service.
Ibotta was so great to help me with getting credit for the other 2 items on my receipt that didn't initially scan. Their customer service team is awesome
Sebastian C and Marie V were very professional and caring when dealing with the issue of the poor quality in a receipt which caused it to not be picked up for rebates.
I've been buying different things on Ibotta to receive cash back but haven't received my cash back on some days
Still have t been fixed
Someone referred me
I am not a huge fan of Ibotta. I use it but it's difficult and not user friendly. Its very hard to scan receipts and it frequently misses items.
My account was hacked and my money taken out. I emailed multiple times before getting it resolved.
No particular reason
Gain trust and grow your business with customer reviews.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
We appreciate your feedback! The Care team has responded to your Care ticket #15688335 We have reached out to you personally and are eager to assist you. Feel free to check your messages, and don't hesitate to reach out if you need further assistance. Thank you!