- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Ibotta has a rating of 4.0 stars from 3,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
Ibotta has the best customer service that I've ever had the pleasure to work with. I would definitely use them and their app is very easy to use!
I suppose get paid 20 dls rebate I bought 5 persil detergent the offer said 4 dls rebate limit 5 and I only get paid 4 dls back
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This app is so easy to get money instantly and get the thing you need.
Becouse is easy to used, and is easy to get what you earned.
This app is easy to used and you get your money instantly while still shopping this app is much better then the other app because the other app you have to wait days to get your money.
Becouse is easy and you get your money instantly,
Although the missing cashback looks like it was my error, I thought I checked the boost product, but apparently it didn't take or I plain missed it. Customer service credited the amount anyway. With food prices today and social security being what it is, It was appreciated that Ibotta made the credit to my account.
I really like Ibotta. The app is easy to use. You can scan your reciept manually or attach your stores loyalty card and let the app take things from there. If you attach your stores loyalty card to Iotta, you won't have to worry about missing cash back opportunities. Easy peasy way to earn a few bucks.
I'm part of a few couponing group on FB and people are always mentioning Ibotts, so I thought I would give it a go. I'm not at disappointed in that choice.
I am loving the newest feature that let's me know if I missed a rebate.
Love getting cash back
Bought an item and had not checked for rewards. Loved the reminder so I could claim it. That is nice.
Love thecsavongs. Wish it was more for the everyday shopper though.
I love saving money with Ibotta! It comes in handy to earn gift cards that I can use to purchase gifts for birthdays and such.
I chose ibotta because of the great variety of items and the items are what I usually buy
Hello there,
I'm writing to bring to your attention a few recent issues I've encountered with the Ibotta app.
Firstly, I made several purchases through QVC and activated the 12% savings offer via Ibotta. However, I did not receive the expected savings in my account.
Lastly, I encountered a limitation while redeeming a savings offer at Walmart. The offer allowed for only five qualified items per receipt. While I received the savings for my first receipt, the second receipt was not credited despite there being no daily limit specified. I have already reported this issue through the app, but I have not yet received a response.
I must emphasize that I have been a loyal user of Ibotta for quite some time and have generally had positive experiences. However, these recent issues have caused some disappointment.
I understand that technical difficulties can arise, and I appreciate the information you provided regarding the QVC savings issue. It is reassuring to know that your team is working to resolve these problems.
As a business owner myself, I believe that constructive feedback is essential for continuous improvement. Therefore, I am sharing my experiences with the hope that you can address these issues and maintain the positive experiences of your users in this competitive market.
I look forward to a resolution and continued positive experiences with Ibotta.
I conducted research on the app approximately five years ago. Its overall rating was higher in comparison to other savings apps. Additionally, the number of users was significantly higher, and the majority of the reviews were favorable.
I received a notice I will start being charged, but I cannot login to my account. I just get a 404 or a spinning circle.
Love this! Some things aren't stocked in the stores but I find most everything I'm looking for! Saving up for a trip to the Ark and Creation Museum!
It’s great!
It's super easy to sign up and get started! Once you start, you're hooked! An easy way to save money for a rainy day, unexpected expenses, vacations, day trips, or just pamper yourself. A great way to get them extra gifts for Christmas!
I was shorted some money back and didn’t get credit for a couple of bonuses but they made it right.
Once I found out how simple and easy it is to use, doesn’t make sense not to!
I had to scan a barcode 5 times. Each time it said it matched. And yet after submitting The receipt I had to do it again! It still says pending even though it matched.
It seemed like an easy way to get money back for groceries I purchased.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had a great experience dealing with missing cash back and it was handled promptly and we great care. I couldn't ask for a better experience
Have not received cash back,on my last 2'orders and my account is linked I've emailed them 5 times this week thought they were great till this happened they owe me 16 and change, they've totally ignoring me not thrilled with this company
Products used:
None
I cannot load on my phone right everytime I try to use it freezes and I can't use it.my giant eagle and dollar general is not loaded to my account and I cannot even get on my account to submit anything or clip anything.haven't been able to for months I have an adroid phone and trhis app totally sucks on it
no one could help me..they told me to subit receipts through email I did and then got told I could not do this..very dumb
I thought it would be good but it's not at all for me I miss out on so many deals
We appreciate your feedback and have already contacted you to help resolve the issue. Could you please take a moment to check your messages? If you need any more assistance, feel free to reach out. Thank you so much!
I bought four boxes of Kelloggs Frosted Mini Wheats at Publix. Your app only saw three. I attempted to correct it in the app using the missing items link. I scanned the fourth box and submitted. Later, I checked to see if I got credit. The transaction said that my submission was corrected, but there was no change. I only received $1.50 instead of $2.00 and I am missing one count towards the Weekend bonus.
No results yet.
I have been with Ibotta for over 8 years. It helps me save money. But mess ups like this is why so many people stop using this app. Mistakes happen, but when the correction doesn't work, it looks bad.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I've earned over $1000 in the year and a half I've used Ibotta. The money back is usually on brand-named items, and I probably spend too much time comparing the end price of the items on Ibotta and the other brands. I usually glance through the offers on Ibotta when I review my shopping list. It's nice to earn extra money and have it there when I run short and need to cover bills. I've withdrawn my earnings once or twice, and it was easy. My money was quickly in my account. I will scan the barcode to make sure the product is correct, and I have found a few times that the item's barcode doesn't match the Ibotta offer when it is the exact size, type, etc. I usually buy the store brand instead, as it usually isn't worth my time to submit a review and then wait to hear back from Ibotta.
A friend recommended it to me to get extra money.
Anytime I have troubles with this app and it's usually me they have been Johnny on the spot as far as fixing the problem number one coupon app great customer service thank you Sophia h
After scanning a saved offer in store where the system verified that 1) the offer was valid and 2) the items (limit 5) matched, I checked out in the store, then immediately scanned receipt where the Ibotta system recognized and counted my 5 items and indicated $2.50 (.50 x 5) as part of my total for claimed offers, upon hitting the submit button, the $2.50 was removed from my total and the offer then showed as expired when I went to investigate. How can 1) I scan and verify in store and 2) upload and the system recognize to then have the offer suddenly disappear? You duped me into buying these items, with no valid offer, I wouldn't have purchased the 5 items.
Haven’t heard back yet.
It generally work okay, but nothing but problems for me this week.
I had trouble with an item, app said product matched but app did not reimburse. I contacted customer service, they sent me the reimbursement immediately, the very same day. Typically, when I buy from Walmart, the app matches the receipt and I have my cash very quickly, no need to manually upload receipt. I've earned 200.00 over the last 2 years. Each week there are offers for products I use regularly and some new items to try.
I did not receive credit for buying Tyson chicken from Walmart. They explained to me what happened and how to prevent it from happening again. I was given the cash back and I couldn't be more happy.
An offer was initially missed when I submitted my receipt. I put in a request for my missing cash back and it was quickly corrected! Thanks for your help!
I been doing Ibotta for 3 years and I like it. It takes a while to get cash back but that is ok
I like getting cash back for items I buy.
I really love using ibotta, but sometimes there's really not a huge selection of rebate choices to choose from
It helps with saving money
Since I have been using Ibotta it has been great. To get cash back on things you already buy is awesome.
My friend told me about it and I really like the app.
I love this app. Love the rewards you get for just shopping and all the cash back.
A friend got me hooked.
Took me three employees to find it on the shelf and it has the same ingredients of the one called Bruise Relief. That is all the store carried.
To take care of the bruises I keep getting.
Thank you so much for your feedback! We've sent you a direct message to help resolve the issue. Could you please check your messages and let us know if there's anything else we can do for you? Thank you!
Gain trust and grow your business with customer reviews.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!