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Ibotta has a rating of 4.0 stars from 3,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
Biota has really good offers and if you miss something they let you know.
Great savings and rewards
Atypical of the Ibotta APP, I experienced a problem getting a qualifying purchase added to my list on the same day I purchased the added item. I reached out to the online FAQ section and then the self help regarding an unexplainable APP behavior. After I exhausted the self help options I contacted the Ibotta support via email. After confirming who I am, the customer service representatives I interacted with were helpful and resolved the issue within 1 day. TY
Products used:
Rao’s Homemade
Appreciate you always making it right! And staff who are competent, understanding the issue and are not robotic
I went to the store yesterday just to get downy unstoppable 7.8 oz scanned my item and y'all say it doesn't qualify. It stated ANY variety so WHERE IS My CASH Back. I clicked the 2.75 on Ibotta. This is ridiculous if you're not going to honor what your app says why offer it
I sent a missing cash back after scanning the item and still didn’t get my 2.75 on June 7th 2024
At first it was nice to earn cash now it’s like pulling teeth y’all don’t want to pay.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I purchased 4 tonco pot size spaghetti and there is a rebat for.75 up to 5 limit. Even after the review I still didn't get my rebate. This keeps happening especially if I shop at krogers but the rebate is plainly seen. I'm so disappointed in ibotta, this has happened several times before. Usually ibotta can't read krogers receipts but it's strange that my other rebate apps have no problem reading the same receipt! It used to be fun but it's more of a struggle than ever.
It used to be fun and a challenge but not so much anymore. 😞😞😞
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Quite frequently Ibotta misses offers for products I have purchased. Or I'll click the product while I'm in Kroger, but it's no longer offered in Ibotta when I get home and submit my receipt. I'm usually buying the product because of the Ibotta offer, so is especially frustrating when it's no loner available same day.
To try new products with the savings
The fact that I made a purchase and forgot to check the app for any savings and they emailed me to notify me is incredible! They allowed me 24 hours to add the deal and get the savings. Amazing!
The amazing shopping experience and cash back it offers.
I've earned well over $100 across time with this app. When I had a concern, they quickly responded and went above and beyond to resolve. I'm very pleased!
My account had a multiple attempted access by hackers. Ibotta security detected this and promptly deactivated my account. The hackers were not able to get at my account balance!
Thank you Ibotta!
Had Ibotta years ago, it was okay but never had my brands. Decided to reinstall; horrible! Have found several things to redeem only to have problems submitting receipts!
No help!
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Love Ibotta it helps pay my bills when I need it and a savings account for Christmas!
I always get my answer and they always take care of the issue.
Ibotta is so easy to use and get money back.
See above please--supposed to get $1.00 bonus
See above see above see above see above
previously, all issues resolved, except for the current one
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
Excellent, items I already buy and quick cash in my acct.
One of the best apps I have seen in a long time. And trustworthy
No money back but it's ok the Person from Ibotta was honest and helpful
Thank you for looking into why I was not getting my online cash back and bonuses! I finally received it and I am happy! Can not say I will use the online version again I have problems every single time. Thank you Ibotta customer service you rock
I had to scan each can to get money. Then noticed I didn't get credit for hair dye
Because it has worked well before
Bought 2 packages of chicken and only got $1.25. Thought I was supposed to get $2.50
Great customer service. They helped me solve my issue.
Cash back received quickly. Even let me know when I missed offers
Quick to fix issues
I love shopping with this app and the rewards are awesome every dollar helps
I have an item that I didn't get my reward for and it got fixed
Becouse I use a lot of the products that are listed
I had questions regarding missing cash back. Staff was very responsive and included information regarding adding offers prior to service. Very impressed with customer service.
I just scanned each item and clipped the rebate. Once I got through the checkout, I scanned the receipt and within minutes I had my $$ back.
Customer service is the best and help me when I’m confused. Easy scanning and helpful tips from Ibotta.
I am not sure if an item has a rebate. Some rebates show up but will not be credited for my account.
Good
Unsatisfied.
I contact ibotta customer support
Never got back
I never got back.
Very fast experience on getting the cash back and submitted the receipt.
Love getting cash back on most purchases. Makes me love shopping.
It's the best.
Gain trust and grow your business with customer reviews.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Hi Lynne! Thank you for your review! For any missing cash back, if you have not done so already, please contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf so that we can help you get your cash back. Thanks again for your feedback!