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Ibotta has a rating of 4.0 stars from 3,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
It's like earning money for products that are already on your shopping list!
Easy app, easy cash back!
Online orders from grocery delivery not showing up and no cash back
Not getting answers
Because the cashback helps on a fixed income
It is so easy to check the Ibotta list, mark what I want and then shop at one of my favorite stores and have them add to my Ibotta earnings.
I don't shop a lot but when I do, I love getting a few cents back on Ibotta!
One of my items clicked was Colgate mouth products so I purchased Colgate Mouthwash. It was not accepted. Another item was secret deodorant and that was not accepted. I even had to manually put in the bar code and now it is up for review. Using Ibotta is exctremely frustrating and time consuming!
Have yet to receive feedback.
Friend asked me so she could get the $5.00.
I love Ibotta. You can check your items that you are purchasing. Either connect your stores or submit the receipts. I cashed in $$$ for gifts.
I am in the over $500 club. It's easy savings. For example, I needed vitamins. BOGo 50%,:I had $3 store coupon - Ibotta offer $2 a bottle - max $6.00! DEAL!
Ibotta has been an easy way to earn cash back. I've earned over $200 back in a short time.
I chose Ibotta because it was easy to connect my account and have it automatically add up.
Great customer service, great product to begin with, a must use for the day to day
They fixed my problem! They have always fixed my problems they get back to you pretty fast!
I am happy with my problem. They always fix it!.
I have been with Ibotta for a long time. I like using Ibotta very much! It allows me to save money!
I went to food loin yesterday and I should be getting about 5-10$ back in codes and yet I only got 10 cents
Very useful, and always ready to address problems when they arise
Was missing cash back from purchase. In no time item was found on receipt and cash back was paid.
Referring from a friend
I am STILL missing the Excedrin rebate where I purchased 2@ $1.50 each for a total of $3.00.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
For some reason, I got locked out of my account and I had cash that I could transfer. I tried to get in. It made me open up a new account I contacted support and the next day everything was back to normal. I have saved almost $1400 shopping with Ibotta
Easy to use and a lot of the items I buy each week are on here with cash back.
Friend recommend the app as she was getting money back and thought I would love it too.
Love that I can get money back on items I buy on my grocery shopping trip. Highly recommend this app.
When you have to submit the specific item, it counts wrong! Then, when you submit a ticket, they don't count right. I told them I bought 4, they gave me credit for 1.
Not good …above
It’s the only way to coupon
Thank you for providing your feedback! I apologize for any delay, frustration, or inconvenience you may have experienced. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We understand your frustration and genuinely apologize for any inconvenience caused. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
Every person I have dealt with at ibotta has been knowledgeable, professional and pleasant!
Offers from Chewy used to take one week to process. If it could be done then, why can't it be done now?
Overall, it’s a fairly easy way to earn money.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have had a great experience with ibotta. I have found that it is easy to use and upload receipts for things I buy every day and I earn cash in gift cards or just cash out to PayPal. Great App. Thank you!
The best savings app ever. I love the fact that I get actual cash back!
Ibotta wouldn't load in WalMart. I moved all over the store with no success. It loaded as I was heading to the car. I bought OxiClean and was happy to see it as a cash back offer. I added it as we were leaving the store. Problem is it was the wrong size, which I couldn't verify while I was in the store. This is a frequent problem.
I enjoy finding bargains. I enjoy trying new things with the potential of getting money back.
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
Love this app. Thank you! Helps me every day to save money. Highly recommend
Missing coupons money
Helps me save money and it’s easy
Once again, I upload the receipt and several items that passed the "barcode matched!" when I scanned the offer did not go through when the receipt was uploaded. It took me another 10 minutes of continual attempts to get the items I bought to be accepted. I don't know what's happening when the Shoprite receipt goes through, but whatever computer or person reads the receipt is not good at recognizing the purchases.
When I first chose Ibotta, it was easy and worked. Lately, it's been only working 50% of the time and being so frustrating, I've been thinking about changing to Rakuten or some other coupon thing.
Hi Laurie! We appreciate your review! If you are still having trouble receiving your cash back, please contact our Ibotta Care chatbot at help.ibotta.com. She can create a Care ticket for you and forward it to the appropriate team. Thanks again for leaving feedback!
Thank you for resolving my missing credit issue……………………..
Resolved my missing credit issue. Thank you
Gain trust and grow your business with customer reviews.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Thank you so much for your feedback! We've personally reached out to you and are excited to help. Please take a moment to check your messages, and if you need any more assistance, don't hesitate to get in touch. Thanks again!