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Ibotta has a rating of 4.0 stars from 3,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
All of my interactions with Ibotta's customer support team have been extremely pleasant. They respond to issues right away, unlike most other apps where it takes days and days to get problems corrected. Also, it's so nice to know you're talking to a person instead of getting an automated response. I love Ibotta! Very happy user over here :)
Thank you for my $3 cash back as owed but I'm still missing my $1.75 for the Ghirardelli non-dairy dark chocolate 10oz chips.
Thank you & please fix,
Jaime
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ibotta has the best customer service! I always have questions or sometimes have issues with app use and they are always quick to reply and happy to help. Really makes things easier to use
Everything thing I get money back is in my email and can't get it
This app is very easy to use, helps save money and response time is fast!
A friend suggest and I accepted
Easy to get cash back! Enjoy watching my rewards increase!
Referred by my daughter years ago
I was missing cad back and a bonus, and I Ibotta team were quick on resolving my issues!
Although my purchases are supposed to be recorded when I visit $#*!s Market. $#*!s says it is not their fault. You tell me it is working but it is not. That is my closest grocery store & I am frustered that Ibotta doesn't work there.
Also uhapppy with scanning the reciepts at Smiths & other stores. Dificult & time consuming.
Described my problem with $#*!s Market - supposed to be automatic with hone #. You investagated & said it will work now. It doesn't.
To be able to save some money.
It seemed to work much better in the beginning.
So easy to get cash back on things I routinely buy. Wish I found it sooner.
Daughter referred me.
Lost both bags of chicken strips due to storm and what a great deal but it was nice that the product came back I really appreciate Ibotta
Very good to respond to my issue. Thanks again
Heard from a friend
It's nice and easy way to reward yourself for shopping for things you use.
It was recommended by a relative.
It's not hard to use and has great rewards especially it you're a shopper with a family.
It was recommend by a family member
Great experience from start to finish. Ibotta my favorite app
Fast, friendly and awesome customer service
Fast and easy!
Frustrating as have made purchases that should have been credited (tried to get "help" online and Carlotta asks you the same obvious questions, that any intelligent person would have already verified, over and over in a loop. There is no way to speak to a human. Sent photo documentation via FB still only got one of 4 products credited. Essentially no customer service or ability to communicate with Ibotta and it is a business that needs to communicate to be effective or they come across as dishonest.
Above .
Because it appeared to be a great idea until it worked inconsistently and there is NO CUSTOMER SERVICE/COMMUNICATION. Did I contact Ibotta? LOL. I tried. There is NO way to contact a human and “Carlotta” is useless.
Hi Laurie! We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help! Thank you for supporting Ibotta and have an amazing day!
If I ever have a problem with Ibotta in receiving my rebate, the customer service always makes it right and in a timely manner, I Love saving money
They steal the money you've earned if you're inactive for a while. Pretty lame to take the money. I'll quit using Ibotta because of it.
Thought it'd be a good way to save a couple bucks.
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
I appreciate you addressing my issue in a fast and understanding manner. I love your service!
See above comments no matter how many times I click on an item, it just sits there and spins then if I close out the app and go back in, it's showing that I have not clicked on it so I do it again. Then when I go to the store I don't get cash back because it's not registering that I clicked on it. So it's getting very frustrating, aggravating, and almost useless.
Nothing happened
I used to work very well and I was getting cash back no problems now I don’t know what your technical issues are, but it’s not working no matter what
Thank you for providing your feedback! You will see this error if you unlock more than 10-20 offers per minute. We understand this can be frustrating, however, we've put it in place to ensure the app runs smoothly for all. Please wait one minute after receiving this error before adding offers again. Please try the suggestions found in this article: https://bit.ly/IBTechnical. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
Been with Ibotta for many years, ups and downs when it comes to offers and redeeming them. Sometimes very fluid, other times you have to jump through hoops, but generally positive.
My gripe though is that Ibotta sent me an email congratulating me at hitting a certain level and that they will be reaching out to me within 30 days to give me a bonus. Well...they ghosted me...poof...nothing.
Hit and miss
Generally fair and do try new products.
Thank you so much for taking the time to share your review! Congratulations on reaching your latest lifetime Earnings Club milestone! We work with a third-party vendor, Loop & Tie, to help claim and distribute Ibotta merchandise. They will contact you to claim your item, confirm your order, and let you know when it has shipped. In most cases, your claimed item should arrive at the address you entered on their form 3-5 business days after you receive a shipment tracking email.
Please contact Loop & Tie directly by emailing them at: hello@loopandtie.com! You can also learn more by checking out this helpful article: https://bit.ly/4dio3Eo! Thank you for using Ibotta and have a great day!
Too many restrictions /requirements to earn cash. Would prefer more common products eligible for cash back
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
A lot of cashbacks for my fav products, such a dishwashing pads, detergents, cat food and so much more!
Great cashback in a different stores
Anytime you have a question or need help they are always there to help and the app is such a great tool to use ANYTIME you shop, either at home online or in stores!
It will not process my gift card. If you use this app and try to redeem for an amazon gift card it will not process the request.
The bot did not understand the problem.
Hello Ashley! We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
Bought two bottles of Sky Vodka should have been $6 rebate. Thanks
Waiting for resonse
For the rebates
Gain trust and grow your business with customer reviews.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Hi Teresa! We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!