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Ibotta has a rating of 4.0 stars from 3,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
I purchased an item listed on Ibotta, that Ibotta indicated was not a match. It clearly was an exact match! I submitted a Request for Review. I received an email within a few days asking for additional information. I sent them a screenshot of the offer and a picture of the item I purchased. The earnings were added immediately! I am very pleased with the service!
I am always saving a little money! And if I forget to clip a savings, IBotta lets me know. So awesome!
A friends told me about it
Missing cash back on an offer I bought and it was taken care of in a timely manner
A relative recommended it
Opened up an email from Ibotta telling me I missed a refund. Wonderful service.
Recommended by a friend.
I love it that if I forget to add an item to my Ibotta list magically I get an email telling me I need to go to my Ibotta app and add that item to my list and I get money back! Thanks Ibotta
To get cash back
Love Ibotta but just wished I thought to check the site more often for deals. I find it a bit time consuming but when I do get money back I love it.
My sister in law told me I should try it.
Had a problem with a rebate, and they handled it within 24 hours!
Site is so easy to use and helps to balance my shopping and grocery budget for sure!
Accounts and trying to redeem receipts and products. I wish it was a little bit easier. I'm very confused on how to redeem receipts and link accounts it's very confusing I wish it was a lot easier to do.
Seen it on Facebook and thought I give it a try. I wish it was a little bit easier to redeem the products and link the receipts to the stores that would be very helpful.
I had an problem with my Ibotta app that I couldn't solve myself. I got very detailed instructions on what to do to solve my issue and it worked. They were fantastic in giving me help.
Since Target ran out of chicken nuggets. I just picked honey chicken tenders and popcorn chicken. You didn't give me any rebate on it?
After uploading my receipt, I received credit. However,I was missing credit for an item. I contacted customer support. A representative promptly responded and kindly credited my account. I appreciate it.
I have been an Ibotta member for a long time. The user experience has gotten worse and worse. Savings selected by clicking the item does not show up on the Walmart page, so you have to go into every single deal to see what you have or have not selected. I recently completed an earnings challenge. None of my Glade automatic spray refills or Florida watermelon counted. There is no longer a way to request a human review your submission right away, and contacting customer service to look into it is a pain. The savings are generally good, but all the extra time it is taking to use the app because of glitches and clearly eligible items not counting makes me less likely to bother with it. Time is money and you've started wasting mine.
Earning cash in an account instead of on-the-spot coupons earns me more money in the long run.
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
Had an issue with not getting credit from a store and they were able to get it corrected and fixed very quickly!
Great savings site! Great customer service! Love it.
Good savings. Great customer service! Love Ibotta.
Great to watch your account grow, you can always count on fast cash
As far as I know Ibotta is the only App that gives cash back so quickly
Was happy to receive notice I had purchases that I could claim that had not been chosen. Sometimes you just miss them.
For the savings.
I never got the cash back for the angel soft deal and I'm still waiting for cash back on 4 items that were delivered today.
Still waiting for someone to get back to me regarding the missing angel soft offer.. 2 days now.
Love getting cash back on purchases.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Super fast reply to my inquiry. Thoughtful and detailed reply.
Two items I purchased were available for refund at the time they were placed in my cart. When the receipt was scanned half hour later, they had disappeared from Ibotta and did not receive the refund.
Ibotta app has been difficult to navigate to find my recovery options.
Previous satisfaction remains, but has challenged
Hi Raedell! We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help! Thank you for supporting Ibotta and have a terrific day!
Great Customer Service. Appreciate the quick response to my questions and customer focused resolution to the issue I had with "Missing Cash Back".
Give a lot on what you buy thank you all the food and drinks for cash rewards
Why I can get in the app to see my money thank you
I get back cash
Very satisfied with the customer service provided.
I wish I could just scan the receipt and the app find the products and give me credit. I hate how long of a process it is to use the app.
I thought it would be good and easy to use, but I was wrong
Thank you for providing your feedback! We apologize for the inconvenience and have passed your message along to the appropriate team for further review. Your feedback may be incorporated into the app in the future. Thank you again for supporting Ibotta as we continue to develop and refine our service.
Would be really nice if the other companies I've had to deal with could learn a thing or two from the Customer Service that Ibotta offers they always quick to respond, They are always professional. They always use their manners and they has patience and understanding They always work with me. I think I've only had 2-3 representatives not give me the cashback that I was corresponding with them about but you need to know that that's 2-3 representatives out of a good 100 because I've been using Ibotta a since September 2021. (I think) my total lifetime earnings are over $1000 -that's money,cash money that went to my paypal. At first whenever you submit a withdrawal it might take a day or two, but after you've been with them for a long time, it's instant! No sooner than you click the withdrawal button,money is in your account. It doesn't start out like that, after a while that's how it goes. And it always deposits. There's never been not one time that I submitted for a withdrawal and didn't receive it. It's always been there. There's been times that they probably shouldn't have gave me cashback for the items I purchased, but they did anyways so that's why I make sure I tell everybody and anybody that I listen that Ibotta is the way to go. I honestly a lot of shopping I do off of it has a special place in my heart.
Not as many coupons on the items I buy as in the past. Would love more coupons I can use
To save money
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
Gain trust and grow your business with customer reviews.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
We appreciate your honest review and hope you're having a wonderful day! We understand that you may be facing some challenges with the app. We'd love to share a couple of articles with you that could make navigating the app easier. Here they are: How Ibotta Works: https://bit.ly/42Z90ck, How to submit receipts: https://bit.ly/3RttUNV, How do I link my loyalty account?: https://bit.ly/How-To-Link-Loyalty-Account. If you still have questions please feel free to reach out to our Care team at help.ibotta.com. We're here to help! Thank you for providing your feedback!