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Ibotta has a rating of 4.0 stars from 3,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
I love the app but I would like to see more variety in the any item category as I tend to purchase store brand products frequently. Even with your cash back offers sometimes it's still cheaper to buy store brands.
To save money
The customer support is always responsive and pleasant to work with.
Easy and customer service is very communicative.resolves any issues.
Missing cash back
Bc I thought it was reliable
Had trouble with getting a bonus. But messaged them and they quickly fixed it!
Had a problem with a rebate and they fixed with very little trouble. Love Ibotta and the staff
Quick to respond and fixed my issue.
Savings and easy to use
Hate that the link don't always work automatically but grateful Ibotta is always quick to fix the mistake
Hobby of mine to save money love it
There are too many times where I'll send something on my receipt and I don't get paid on it. I scanned the product and it was approved but nothing. Not worth my time anymore!
Been a customer for awhile now. Was referred by a friend.
I buy products in store, scan the product before buying. Come home to scan receipt,click offers and then scan product again because an offer is missing. Accepts the offer but after submission, missing cash back. Now I have to take multiple photos to prove I did purchase the product. Frustrating!
My daughter recommended it but now she doesn't use it anymore.
Hi Denise. We appreciate your feedback! We have contacted you personally to resolve the issue. Kindly take a moment to review your messages and inform us if there is anything else we can help you with. Thank you for reaching out and have a great day!
You guys rejected my receipt because it was wet and ripped. That's not right. I spent alot of money to get the 18 items just to get the 25.45 which includes the $5 bonus. Now you rejected my receipt after I went back to the store and resubmitted and now you lock my account because I want the money that I earned. Ridiculous.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I was missing an offer for the bounce 3 in 1 static spray from my receipt submission and had to contact customer service about it. I realized It was rung up as taxable item. I let customer service know and sent pictures of the product and right away they emailed me that I was being credited! They are the fastest and most reliable app for cash back offers that's out right now! Ibotta is definitely my number one couponing app!
My recent experience is really disappointing because I don't know the reason l lost my earning today when I try to withdraw it for give card without any explanation. I accumulated around $105.00 dollar. That is very frustrating when you try to get what you work very hard for and you decide to take away without any reason.
There was not any specific question for me to fill my claim so just did a random one .
I choose Ibotta because of a good recomendación and didn’t have problem still now it the site. I don’t know if I would recommended any more.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I bought five dove soap bars and Ibotta app only recognized three of the five bars. I only received the dove rebate on three of the five bars. I emailed Ibotta about the missing money on the other two dove bars. They responded within 24 hours. Once they responded to my email, I sent them addition information they requested. Within ten minutes, they resolved by issue and got my missing money. Great customer service!
I qualified for.05 on any brand pkg of pork chops and you are not accepting it from my
7/13/24 receipt.I sent pictures
I love to get money back for things I have to buy and to be able to try new items, and get money back. That way if I don't like it, at least I didn't spend full price
They respect the people who use this service.
Because it is easy to use and if I have a problem, they are quick to get back to me, and resolve it
Ibotta customer support is the best ever hands down
There have been times when I thought ibotta cash should have been forthcoming only to discover I had made an error and other times there had been small glitches in the system. Regardless, once I reached out, the ibotta team did their best to bring about a positive resolution. Good customer service is always a great experience.
Far too many times I have made purchases of the same item and gotten reimbursed for some but not all when all met the criteria. I submit for review and you still deny it. Today I bought 3 boxes of Robert Irvine's FitCrunch bars: I got credit for 1 and you asked me to scan the missing ones. I have absolutely no idea which ones you missed.
Usually they are good when I get a person, Toni replies not so much so.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
A great way to save on groceries. When a submitted item is missed, the IBotta staff corrects it quickly.
Missing items quickly found by IBotta staff and added to my earnings.
Recommended to me by a user.
I didn't get credit for an online purchase. I notified them and got my credit. Great service
Sometimes it works well and sometimes it takes multiple tries.
The help was not helpful. The chat bot didn't address the issue. I couldn't find a direct representative.
A friend told me about it.
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
Easy to redeem rewards when loyalty cards are linked. It is great if you buy a lot of name brands.
Picked based on reviews. It is a bit time consuming to match deals but good rebates.
I find the process very easy and quickly. Self-explanatory. I like the ability to be able to ask questions and get a response.
What is the wild back? I can’t remember, but it was informative and I got an answer quickly.
It was recommended by people that I know
I requested for the CSR to review my purchases I made that did not get credited to my account. Ibotta reviewed my receipt and found that one item didn't quite fit the purchase criteria. Ibotta was kind enough to give me credit for the item I purchased. Thank you for your help.
Cked all items for CVS. Bought item, took picture sent to Ibotta. It was a short time and I got my cash back. FANTASTIC!
A friend got me started
Buy items on list get money back. If you have a problem, get in touch with customer service and they are Great to solve the problem.
Went to buy bread. Cked the purchase code didnt recognized it in their system. Contact customer service by text, said send picture for my any brand bread. Got back with me about 15 sec later my item was approved.
Friend told me how easy it was to use Ibotta and SHE WAS RIGHT!
Check products on the list of items to buy. Go to the store buy items. Take picture of receipt send to Ibotta and in few seconds you get money back in your account.
My friend got me hooked up Ibotta. Told her I'll try it well I Like It.
Once you learn to use the tool transactions are smooth and painless. I am very impressed with the Tool and LOVE the rewards. Thank you!
I had an issue with an awarded rebate. I was rewarded double for a rebate that should have been one. They graciously told me I can keep it. I really love Ibotta, and appreciate the prompt & kind responses. If you don't have the Ibotta App, what are you waiting for?
Overall I've found it easy to locate offers for a few items that I'd planned on buying anyways. Add to that seeing items I didn't know about but decided to try and it's a quick easy way to get money back every shopping order.
I was referred to it by my daughter years ago but made it a routine part of my grocery orders the past couple of years.
Gain trust and grow your business with customer reviews.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Good morning, Ross!
We're delighted to hear from you and have reached out to you privately to discuss your feedback. If you have any questions or need more assistance, please don't hesitate to respond to our message. We're here to support you!
Thank you once again for sharing your feedback, and we wish you a fantastic day!