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Ibotta has a rating of 4.0 stars from 3,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
I've been a user for 6-7 years
I have found great offers in this app
I would like you add old brands that I tried in the past: JOVIAL FOODS, SIETE, HONEST, PIPETTE, VITAL FARMS, any produce.
Thanks
Great offers, great earnings
I've been using the app for 5-6 years. My experience has been incredible through the years. If I ever experience an issue, which is rarely CS always is able to help me with a satisfactory answer. There are times when I wish some offers like daily foods: milk, eggs, produce were permanent especially right now with inflation & the cost of food going up. I would also like to have a little more cushion on the bonus offers, like if I couldn't meet my goal, at least to give me a little percentage at the end (crossing fingers). I do still enjoy the app. I totally recommend the use of this if you would like to have a little extra.
You get your earnings either right away within seconds or max 1 day. Also, the earnings/bonus/offers are way better than other apps. They come back to you again instead of just a one time offer.
I thought I had an issue with a purchase I did & emailed Ibotta CS. They replied within minutes with a positive outcome. Then, I realized I did a mistake & emailed them back to correct my mistake but instead Ibotta CS surprised me with an awesome answer. Ibotta has always helped me when I rarely had any issues.
Thank you Ibotta for being helpful when needed.
A few times I've had instances where money was not credited to my account. However, Ibotta is really special in that I've forgotten to add offers to my account before I've shopped. Ibotta has contacted me through email and advised me to go back to the app and add the items within 24 hours and I would receive the credit. How special is that? This, however, is where the issue occurred. I had to reach out to Ibotta to receive the cash back, a glitch obviously, and within 2 days the cash was in my account. Can't beat that kind of attention! Will keep using the app and keep putting money into my account! Thanks Ibotta!
Cash back is immediate and there are quite a few products that I ordinarily use!
Missed an item with rebate and Ibotta notified me of time to update and get rebate
Lots of offers
Easy to use
Many stores
Highly appreciated the email about a missed purchase being a rebate
Ibotta site says up to 10 percent and I get maybe one percent! That's ridiculous return.
Shirley
To earn money back on spent dollars
Able to resolve the issue easily with a few emails back and forth. I received the credit.
Ibotta is a great app if you're looking to make money off items you already buy, and if you want to find new products! Customer service is very responsive if you have any issues with cashback feature.
It won't open my account. I always put money in my savings. Something is wrong
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
I recently had an issue with a fairly large receipt that contained several rebates. I contacted the care team with my issue and they resolved the issue within about twelve hours AND they credited my account with a large bonus that I had been working on. They were very prompt in resolving the issue!
I'd like to shout out the team of resolution experts that help me get my money and solve my issues. Ronnie,Ian P, Feomar and Almera who brought me here. Thank you. Very much appreciated.
I can't recover my dam password. Please help me to do so. If this is how this is ran? Id sooner not deal with it.
I'm unable to recover my password
It was introduced to me and I thought I'd give it a try.
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
I was short money on an offer I redeemed. I contacted customer service and it was remedied within two hours. The Ibotta customer service is top-notch. Probably the best I've ever dealt with!
The Ibotta Care Team has always been prompt in responding to tickets...no complaints there! My reason for the four stars instead of five is that there are occasional (bordering on frequent) instances that a purchased product, clearly stated on a receipt, is not only not recognized for a cash back offer but scanning the barcode itself on the packaging isn't recognized. (And, yes, I read the details on the eligible products!) Aside from added work to get the cash back, oftentimes the packaging has been removed and discarded if my family needed to use the product right away.
The greatest app out there keep up the good work Ibotta it is just easy to use
I was kind of skeptical about it at first and now it’s one of my main apps I use every day tho sometimes it’s a little tuff with my work schedules but overall it’s very good and fast with no problems and I did have to put in a claim maybe a couple of times but Ibotta took care of the problem right away with no issues it was some time ago not recently from that point on I am enjoying this app make my day a little brighter it’s just a fun thing to do earning cash back on items I would be buying anyway
Went to large box store and was able to find several items on sale.
Good and efficient products are practical for every day use.
Great response time. Problem was resolved quickly and cash back was deposited into account.
Getting to the point you almost need a special app that interfaces between the other cash back apps. Example iBotta and Walmart Cash - ibotta might have the same cash back but say limit 5 while Walmart only allows one, OR ibotta will offer.75 back limit 3 and walmart 1.00 back and limit one...these are just two examples of hundreds of variances between just two competing apps...of course there are more...how does the consumer keep track of it all? It's impossible, so like me, you wind up choosing just one, it may not give as much back 'some of the time' but it's less buggy and works without constantly having to reach out to correct a rebate owed but not awarded...I have used ibotta for years but it is simply becoming too time consuming given what is stated above. So far Walmart cash has worked with zero errors...that may change but for now it is more stable.
Thank you for providing your feedback! I apologize for any delay, frustration, or inconvenience you may have experienced. Walmart and Ibotta have collaborated to offer Walmart customers manufacturer offers on hundreds of items through the Walmart Cash program. This means you’ll be able to choose where your cash back goes—it’s all about whether you add offers in Ibotta or Walmart. Some manufacturer offers can’t be combined with Ibotta offers for the same product. For more information please check out this helpful article: https://bit.ly/45RCScd. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
Excellent customer service! Fast,kind,helpful, and efficient!
No problems. Need more good bonuses. To match rebates. Very Happy
Rebate offers
I followed Ibotta's instructions on how to get cash back from Walmart. It worked-easy process
Led here through social media
Had a watermelon from Publix, had a barcode, did not register, no other $$ back on this receipt. Could not get $1.00 cash back. Following week tried Aldi and they did not have a barcode and I cold not get the $1.00 back. I have receipts but can't send in for cash back. Could not find a way to contact customer service in the app.
Hi Lisa! We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help! Thank you and have an amazing day!
Fast and excellent service resolving missing a cash rebate!
I check my products previous to summit the receipt but they not are accepted
I'm trying now to contact about a recent receipt
For savings
Life is getting to expensive and I guess everyone idd so trying to save money somehow… Ibotta not just hel me with that! I'm able to save and use that money for other expenses and cover some bills payments…
As single mom every penny counts! Ibotta allows me to save in almost all essential products for home and in personal hygiene products. Honestly just with Ibotta I was able to use good brands to do my laundry! I always looked for the cheapest before to make the money cover all my kids and misel needs! Thank you Ibotta team…
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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Thank you for your review! Ibotta strives to cultivate a positive environment for our Savers, and we have reached out to you directly to see if we can assist you further with your feedback. We have also documented your comments for the appropriate team to review. Thanks for leaving an honest review!