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Ibotta has a rating of 4.0 stars from 3,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
I have been using ibotta for several years. Saved alot of money of items I need/want. Easy to use and quick payout.
An item I bought wasn't credited the money to me. Fixed quickly in just a few hours.
To save some money/get money back.
I've been using Ibotta for several years now and have received $1000+ cash back. So easy & the savings add up.
Customer Service is top notch. Typically you have a response and resolution within a few hours. Super friendly and courteous too.
Looking for a way to save a few bucks. I had no idea how easy it would be and that the savings over time would blow my mind.
The people working for Ibotta have been helpful when a problem is encountered when redeeming products
I bought a product that was an Ibotta cash back and it was denied because they said they couldn’t find the products on my receipt. I t was clearly on my receipt. I resubmitted it and it was approved
It was recommended to me by my daughter
I've been using Ibotta for a few years now. The last three weeks i have been missing cash back after the claim was confirmed.
If I got 2 coke products as pictured which I actually did, I got 4. I was to get 2-2.00 back so I lost 4.00 on you app because it wouldn't work
I tried to contact but it wouldn’t
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had an issue where I did not receive the right credit for my purchase. The customer service representative was very helpful and nice. They reviewed everything and I received my credit quickly.
This app is very easy to use and if there are problems, the customer service staff are very helpful and prompt! Great job!
The customer service staff are very helpful and prompt! Great job!!
I had an issue with an online grocery pick up not showing up. I contacted Ibotta and they corrected it and credited the missing cash back quickly and efficiently.
I really like to shop and buy things to go into my church's Giving Box. And counting multiple items of the same offer really helps to earn bonuses. And the extra money saved can purchase more items. For example Knorr Rice cups or Royal Ready to Eat Rice pouches, Mahatmas Rice pouches too.
I also get the Bumblebee Tuna Snack and eat items or the Bumblebee Tuna pouches, and Musselman's Applesauce cups. So thank you on behalf of the folks in my community who need a little extra to supplement their meals.
I haven’t had to contact them recently, but in the past they have always corrected the issue quickly. I am extremely satisfied with their customer service.
It’s a great way to earn money back when you buy groceries.
I don't know how to redeem my dollars. Please advise. I would appreciate your help. Thanks
A friend suggested it to me.
This is happened more than once I submitted a receipt said I purchased two and they only put one then I have to say I'm missing items and then I wait to see if It
sometimes they approve it and sometimes they say sorry I’m not approving it so I don’t understand why everything‘s on the receipt
In the beginning, I’ve been a member for over five years. It was great. But lately, I always have to do extra steps to get my money And it’s on the receipt
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have been using Ibotta for several years now. Besides being a fun tool to use I have saved QUITE a bit over the years. It works pretty darn well but from time to time experiences some small issues. However when those happen my experience is that their customer support does a great job in resolving the issues. Highly recommended. This app should be on every shopper's phone.
These folks extended courtesy for me as I failed to check the.item before purchase. I can't tell you just how aprecitive I am!
Love it and love they are always willing to help and actually fix the problem! Very satisfied and impressed.
I was having issues getting my cash and Ibotta worked with me and fixed the issue within 24 hours and put the money in my account.
Quick reply and quick fix to my question.
Thank you Ralph
I joined Ibotta a year ago and really didn't pay much attention to it until prices of everything went crazy. If you track and apply yourself, this is the easiest and most faithful way to save money. Great support team and excellent responses!
I had an issue with a purchase not being counted and I contacted the IBOTTA team and they took care of it! I got credit for the purchase plus I got the bonus I had missed by one item. I love IBOTTA! It's a great way to save money on purchases!
You guys have been fantastic to work with and so quick to resolve any and all issues that have occasionally come up. I look forward to continuing our relationship together and I appreciate the dedication to me personally, as a client and to the work ethic that is reflected in everything I've experienced with Ibotta so far. Keep up the great work!
Wegmans Wine Shop comes up as Woodbridge Wine, Liquor, & Beer on the receipt, but has the Wegmans logo, so it came up that I had the wrong store. I received a response that they switched it to Any Liquor Store (which I couldn't find-that's on me lol). Sabin was very quick & thorough in responding to my inquiry!
This is happening more often recently. The receipt clearly shows the item, but a few days after scanning, I get a notice that the item is not eligible. So I scan it again and sometimes it will allow it but other times it won't.
Same as above.
Recommended by a television consumer advocate
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The Care Team is awesome! Their response is very prompt and as a team, they address the customer's request by working together to look into the matter and that's very efficient team work!
Ibotta customer service is always so helpful and understanding. I've had issues with my Walgreens not printing a receipt so I could submit back to the app but Ibotta always helps me out!
Gain trust and grow your business with customer reviews.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
We apologize for any delay, frustration, or inconvenience you may have experienced. We are happy to hear you received all your missing cash back. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!