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Ibotta has a rating of 4.0 stars from 3,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
My experience with ibotta has been very poor,they did not handle my situation instead they took it upon themselves to deactivet my account without any questions being asked,just assumed
Very poor couldn't speak with a customer service employee all computerized now
It was great 1st starting out I recommended ibotta to everyone I knew and didn't know
Twice I had issues with Safeway and ibotta giving me cash back and bonus credit for items purchased. I submitted a Help Ticket, attached a pic of my receipt and the ibotta items. Both times ibotta customer service replied quite quickly, gave the correct cash back and the correct bonus items. Thank you so much!
Great to realize I have extra money! Going on vacation so transfered it over to the bank with a touch!
Higher amounts
I was missing two credits from a recent grocery store order and submitted a "help" request. The issue was quickly resolved to my satisfaction.
I have been using Ibotta since May 2023 and was able to pay for our Christmas last year and due to the amazing offers, great Customer Support Team and ease of use I am on track to pay for Christmas for my famiy of 7 again this year. Any time I have had issues the CST is quick to review and respond.
I had used Ibotta years ago when it first came out, then quit couponing and have been getting back into it
Brenda F, replied to me quickly & corrected the issue. Wonderful customer service.
I had bought 3 Angelo dinners and even scanned the barcode but, it only took off 1.50
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Very thankful for the assistance that I received from a helpful customer care assistant.
Love this app! I have saved over $2000 using it. It is easy to navigate. Having the store accounts connected to Ibotta is a huge plus. All of the work is done for me. The option to take a photo of the receipt is helpful too. Makes it easy to earn cash back at the stores I don't shop at as often.
Ibotta has rebated me cash back for many years now. I appreciate the savings this app gives back to me.
Good offers from retailers I buy from and cash savings back in my pocket.
I bought 3 items from CVS that I should get cash back from Ibotta. It should have been $1.00 for one item and $1.50 for each of the other two. I should have gotten a total of $4.00 back. I scanned and submitted my receipt probably at least 8 times and Ibotta kept saying I had no offers that qualified even though it kept saying each item was a match. Finally it showed I was getting the $4.00, so I'm thinking I finally got it to go through. But no, I get an email later saying I only earned $1.00. Now I have to go back again and try to get the $3.00. The amount of time I have put into trying to get money back is totally not worth it. Really considering to drop Ibotta altogether.
Seemed like a good way to save a little money.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have been using this app for several years, and pays you, for buying items you'd buy anyway. The bonuses are small goals to achieve, that create another incentive. I've found if there is ever an issue, the support team is quick to respond, and they are very helpful.
I submitted a ticket of a barcode that would not scan and Leslie from care team was so hopeful and did a wonderful job helping me out! Long story short the money was added to my account. Thanks again Leslie and everyone in the care team department. Keep up the good work!
I have made purchases of several products and I have had to request a refund for some of them because they have not applied the correct amount of products even though they appear on the receipt.
The support team made effort to help you get your rebate.
I enjoy shopping with Ibotta, and the app is easy to use. Great selection on new items.
A friend invitation
Ibotta has been a great supplement to my budget and it's easy to use! Thank you Ibotta!
I had misunderstood the instructions to receive cash back and even though it was a costly mistake on my part, the customer service personnel helped me to understand what happened.
A friend recommended it to me.
I enjoy scrolling through the selection of offers and able to try new items.
I had missing items and it was taken care of quickly.
Ibotta helps my budget, thank you!
Too much work and most of the products ate obscure or real junk food
Never got back to me
I thought it would b better than other programs but u r just as worthless
Too difficult to use
Not worth time
Not a lot of offers
Thought to try
Some products are not available in the stores. I asked the stock person for help but the product wasn't available.
I like the ease of using the app.
I have had no issues so far with you guys have not been haven't cashed out yet so I don't know how that process will work yet, but I'm willing to give it a try.
Start on a commercial thought I'd give it a try.
Some items i have purchased were deemed ineligible even though it met all requirements according to description.
Groceries are too expensive
Hello Stephanie, We appreciate your feedback! We have reached out to you personally on ticket #41 and are eager to assist you. Feel free to check your messages, and don't hesitate to reach out if you need further assistance. Thank you!
I enjoy the ease of use. It seems like something changed and it's gotten easier to use.
Cash - who wouldn't want to get cash back for something you are purchasing anyway.
Overall very good, but sometimes I put a product in and when I buy it it is gone.
It’s nice to get a discount and money back in this time of high info.
Gain trust and grow your business with customer reviews.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Hi Evi! We appreciate your honest feedback and apologize for any dissatisfaction you may have experienced. Your input is valuable to us as we continuously strive to improve our services. Thank you for taking the time to share your feedback.