ICING

I intentionally called ahead to the store, before heading out to their millennia Orlando location to specifically inquire of their refund/ return policy... I was told I could return any item within 60 days with a full refund with a receipt with the exception of ear pearling products which did not apply to me...
I returned a makeup kit that did not have proper pigment in it's colors and the product immediately flaked and did not adhere to my eyelids...
When I presented my receipt and requested a prompt refund, I was told no refunds allowed for products that were used, which was against my original call before I came in...
Keep in mind, I have never, never wanted my money back from any product before in my lifetime, but the product was so inferior tht I felt that I had to get my money back...
After respectfully stating my case in a professional manner... They called security on me and said I was " rude and aggressive" and I had to leave...
It was obvious they did not want to refund my money, and started to make me out to be a bully which I was call, and respectful from the beginning...
They were clearly bullying me and attempting to scare me out of my rightful refund...
I gave up an left with no peaceful resolution...
Please, please please do not do business with these theives that will bully you and call security on you when you assert your consumer rights...
I have never been so horribly treated in my entire life...

I called the customer services number in hopes of finding out what I was allergic to. I had gotten piercings done at a local store near where I live with stainless steel studs. I called about three times in the morning/early afternoon, and about eight times in the past hour. The first five times I called all I got was "All of our associates are helping other customers you can leave a message and we will get back to you soon". I called again, at this point I was starting to get angry as I had emailed the customer service email last night in hopes of finding what the heck I'm allergic to, this time I get an actual person, so I ask him if their is any other material or metal in the stainless steel studs that could cause an allergic reaction. As soon as I was done asking, this man laughs. He laughs at me and tells me that they are stainless steel. I'm not an idiot, its common for items to have more than one compound or to be made of multiple different metals. He then tells me I should call the local store. Which is what I do I call one of the stores that I received piercings at before. The employee that answered the phone, and I told her that I had had an allergic reaction to some of the studs that I had been pierced with a week or two ago. It takes her about ten minutes and then she asks what my question is again. At this point I am beyond annoyed, the employee gives me a bogus metal name that doesn't exist. I then call the other local icing store in hopes of getting an actual answer. The woman who answered the phone this time said that there wasn't anything in the stainless steel studs other than stainless steel. At this point I am beyond angry that I had to waste the last half an hour calling these people. I recommend never calling their customer service line, because A. They never call you back, B. They never pick up, and C. They laugh at you when you are trying to figure out what made your ear swell twice its size!

I can't even order anything! It won't let me get passed my address! The website no matter how i input my stuff it will not take it! Very disappointed