20 reviews for Ideal Image are not recommended
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Massachusetts
1 review
1 helpful vote

Unknown Add on services cost me over $300!
July 12, 2024

OVER injected me for more $$$$! A $225 + service cost me $569.50!
I went to Ideal Imagine, Albany NY to Botox my forehead & a lip flip (I was given Xeomin). Waste of $$$. Lasted 6 weeks. I requested longevity but wasn't given it. Botox would've been better for what I asked for.

Look at my before pics:
The pic with BLACK dots are the proper reference point to where FOREHEAD injections should go. (Sometime a tech will place dots on the face as a reference point to where injections are needed. They're washed off before the service.)
This was my last injection done somewhere else in 2018. A real Dr. Did this. NOT Ideal Image.

Now notice the pic with the WHITE dots. (Excuse the ugly pic. I had no idea i would need a pic. 😃🙃) I increased contrast to see the dots better. No forehead editing.
The pic with WHITE dots is where Ideal Imagine, injected me. Waayyy too much! Uncalled for. I obviously didn't need or ask for this many units. (I was videoing & never saw the white dots until later.) The tech just kept injecting me over & over, in places I didn't need or request.
I was never given an option. What were they tightening? NOTHING! All add on services never needed. She took my MONEY 💰.

🤯 Imagine people with deep lines? It will cost THOUSANDS OF $$$$!

Ideal Image, intentionally ripped me off.
No receipt was offered. She knew it was overdone.

Over the last 6 weeks, before posting this review, I've called several times. No one's contacted me.
Today I spoke to Jillian in customer service. I told her the story & practically begged to send her pics of my, before treatment. She refused to receive them.
I said "how do you know what I needed injected, without seeing my before?"
She didn't care.
Jillian: "You got 64 units at $8.90 a unit. You got what you paid for."
Me: "if you see my before pics, you'll see I never needed that many units! No one has called me in over 6 weeks!
She assured me a call.
Me: "Why would a mngr call me now?"
Jillian: "The amount of managers I'm emailing about this, will make the manager at that location contact you."
Me: "One last time, that's certainly why you should accept my before pics. Iclude them to all of the managers in that email! Otherwise they'll all say, I paid for 64 units."

Nope.
This is obviously normal practice... Over servicing clients.
No one cares!
Now I'm posting. DON'T GET SCAMMED!

Upon arrival...
The receptionist kept wiping her nose with her hand then used her booger fingers on the tablet I needed to use. 😲 DISGUSTING!

I asked the tech several times what the price would be. She refused to give me a price, saying it'll be reasonable. You don't need much.

Btw,
I drove 2 hours for a 5:00 appt. The tech took a 5:30 appt BEFORE ME! She said "It was an existing client, I was only new." WOW.
Finally she began at 6:15ish
She was so argumentative but mostly overly conceded. As if she's better than anyone. Ya right! It was so late, she practically rushed me out. She handed me a tablet to sign with a price. I quickly signed & left.
Later I called to find out what she charged me! I never even was handed a receipt or any information on my services. Only then was I told I'd receive an email receipt.

I went on a.cruise right after. I had no time to think about this until it wore off so quickly.
For close to $600, I want it to last at least 9 weeks! Not to mention I specifically told her I wanted longevity. Maybe she makes more $$$$ with Xeomin. Idk 🤷‍

I've owned a Spa for over 17 yrs. This is just wrong.

Stay far away!

Products used:

Date of experience: July 12, 2024
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