IKEAReviews 268

My elderly mother has a home in the country, not close to any big cities. We used IKEA online to order a kitchen item for a rental unit. This item was not shipped in a timely manner and we were unable to speak with anyone at their customer service toll-free number. The hold was extremely long, +2 hours when we did finally speak with someone. We were informed that item could not be canceled as it was already waiting for delivery. This item was not shipped out for at least another 3 days. When we did receive the delivery, item was damaged. They do not know how to safely package their shipment so they arrive undamaged. Again a 2 + hour hold on the phone revealed no response or answer. We had to drive 2 hours to the local IKEA to return item and 2 hours back. The IKEA store would not refund the delivery charge and said we had to receive that from IKEA online. After that, we gave up and vowed never to deal with IKEA online again!

Do NOT buy anything online for delivery. Waited in all morning, no driver arrived but we received a text stating our order had been delivered! Phoned IKEA apparently Driver couldn't find address! IKEA has delivered to this address on numerous occasions so it sits on their sat nav system- just a lazy driver who couldn't be bothered on a Sunday to deliver. Heartbroken 4 years old no new bed etc., had arranged for her old cot bed to picked up this morning so no bed for 4 yrs old to sleep in tonight. IKEA could only deliver in 5 days time or maybe at a push tomorrow but IKEA couldn't definitely confirm that; I would have to wait a couple of hours for the next phone call... We WILL NOT ever purchase from IKEA again. Off to buy a bed from John Lewis their customer service can never be faulted. They care about their customers.

Unfortunately will not be purchasing from IKEA anymore. I used to love their products due to their reasonable quality/price point. They did not ship all items on last order- paid $99 for delivery and did not even receive full delivery! Called them and they said they would send the missing pieces out- was told now that it won't arrive for another month- original order was placed in April! They think its fine to just keep a bunch of huge boxes waiting (because items cannot be built without the missing pieces). Was not offered any type of apology for their lack of attention-- Beware, Ikea does not care about their customers.

Ordering from IKEA was a nightmare, and I will never order from them again. The company I work for was preparing to do renovations to our office, which has to be done quickly and all at once so that our office is shut down for as little time as possible. (Office shut down = no revenue.) We ordered two desks for the renovations, and the whole process was scheduled around when the desks would arrive, as they were the critical part. We paid $349 for shipping, but it was not worth it.
We received an email the next week, saying the shipping company would contact us within 2-3 business days. 5 business days later, we received no call. Therefore, we called IKEA, who attempted to connect us with their shipping company. I waited on hold for 30 minutes with no response. I then called the shipping company myself, and though I was unable to speak to a person, I was put on hold. I was on hold for 2 hours, unable to work efficiently or take calls during those 2 hours. The next day, I called again, and was told they were closed the previous day due to bad weather. I was never told this by IKEA or the shipping company. IKEA, using the shipping company, should have known this, and been able to answer our question.
Finally, I was able to call and get ahold of the shipping company. I was put on hold and rerouted multiple times until they finally gave me the appropriate tracking number and the number for the local shipping company they used.
I called this separate company, and after being put on hold again, they finally told me I should have received a call and the desks would be delivered.
IKEA needs to figure their shipping process out. This could have all been avoided, and they could've had multiple loyal customers if they had only done the proper thing and at least contacted us.

I am so annoyed with this website and why would IKEA send me a catalog in the mail just to subject me to a horrible online shopping experience. I felt like I had stepped back in time to when online shopping was new. Every time I added something to my cart there would be a message this is not available online. Pick your store to visit... Really. What is the point. I can go to Amazon, Walmart, or Overstock or any store online and purchase a measuring cup, candle holders and mixing bowls. They should put a disclaimer on their useless page that we need you to go to our brick in mortar store.We just put up this website to play pretend like we have real online shopping. Sorry we wasted your time. Now just put your technology down and shop the old fashioned way get in your car and batlle traffic and put some gas in your tank and ease on over to our store that may or may not be near your home in Mississippi. Good luck with bringing in new customers with this website.

I purchased two bathroom cabinets on-line via Ikea website. The delivery schedule, for the same city, 20 miles away was 11 days from purchase. Really? That long? Then the delivery company "Dynamex" in Dallas tried to deliver the product to a business on a Sunday, when the business was obviously closed. They did not try to redeliver on the following Monday or Tuesday. It took numerous phone calls to Dynamex and Ikea to try to straighten things out. They were never going to try to redeliver. I had to call and reschedule, they wanted to charge me another $50.00 on top of the $100.00 delivery fee I already incurred. This "redelivery" was not scheduled for another 2 days. Then the delivery company did not deliver on that scheduled day. It took them one more additional day. Meanwhile my paid contractors are waiting. Bottom line, it was a miserable experience. Absolutely no customer service, just the run around, pointing fingers. I will never, never order from them again. I am now going to write reviews for the miserable, inefficient delivery company, Dynamex.