InkProducts Inc.

Purchased a brother station last week. Just received it in the mail. Nicely packed and shipped really quickly.

The products are great. I got myself a CIS and it works good. More than happy to be their Customer. 5 stars guys. Thanks.

Let's see... I ordered an $80 CIS from this company and received it a week later, and when I went to install it, I noticed numerous inconsistencies with the product compared with the video tutorial. For instance, all the hoses were installed backwards. I had to jerryrig it to fit into the printer with the correct hose orientation, only to find out that my printer rejected it entirely, and gave me countless errors. I tried calling a dozen times for troubleshooting, but got no answer, and their voice mail box was full. They even hung up on me mid-ring multiple times. Fed up, I tried writing an email, and I also went ahead and put in a paypal refund dispute. What happened after was I get a call (from I presume the owner, since he had the same voice as in the video tutorial), and I tried to start off as patient, but he immediately called me 1) an idiot 2) ugly? 3) a scam artist. I was willing to remove the dispute with some help and a quick walk through, but the hostility was unreal. He even said the words to me "you're the type of person who thinks nothing is ever your fault, it's always somebody else's fault." Projection much? He must have high blood pressure. I hope he can get the help he needs to relax and make his business succeed. Use www.precisioncolors.com instead.

Will Merritt
Bought their Ink Refill Kit For Brother Printers That use the LC3011, LC3013 Cartridges. Kit Includes:
1 - 130 ml bottles of Ultra Pro True color ink Pigment Black [ Waterproof ink]
1 - 70 ml bottles of Ultra Pro True color Dye-Based ink Yellow, Magenta, Cyan
1 - Set Of XL Super Size Refillable Cartridges With Resettable COC Smart Chip Installed.
4 - Syringes with refill tips for filling the cartridges.
Includes step by step color photo instructions.
It is simple and easy just fill the cartridge
Our new XL Cartridges hold more ink than any original Brother cartridges.
Also bought extra ink.
Used once and never emptied the cartridge when the printer said cartridge empty.
Tried the really weak instructions, tried calling (no help) bought chip resetter, it doesn't reset their chip.
So basically wasted roughly $200 trying to save money.
My two cents, Don't trust these people anymore. They will say anything to sell you a load of crap that wont work.

I ordered 2 ink refill kits for inkjet printers. I ordered from this company because the sales pitch said made in the USA. The online assistance tutorial on using the kits was good. There was one electronic part with one kit that resets the ink cartridge chip back to full. That piece reset 3 chips and then stopped working. After several email and a conversation on the phone a replacement was sent. The replacement was the same as the first. It worked for 3 resets and failed. I spend $20 on new batteries thinking that faulty batteries caused the problem. After replacing the batteries it didn't resolve the problem. At this time I discovered that the refill kit was missing a bottle of ink. The kit ordered was supposed to have 8 bottles and arrived with just 7. I made contact with customer service again and I was told that a new model of chip resetter was due to arrive soon and as soon as it did then one would be sent to me. The piece of garbage resetters come from China and were garbage from the beginning. Another month went by without contact so I sent an email. The response was it just arrived and would be sent the next day together with the missing ink.
1 month later I contacted again by phone and I was told that Tom would call right back. He never called. I sent an email. The response was that if he doesn't have a part to send me then how can he send it. All along I offered to send everything back for a refund. He replied once saying "sure" then I asked if he would refund the full amount and he said no. Time went on and the missing ink was sent. It arrived on 18 December 2015. My order was made on 1 Sept 2015. A $12 refund was made for the chip resetter at the same time so now here I am with 8 bottles of useless ink since I can't reset the chips for the printer to recognize the ink is full. I have the entire email conversation if it will help someone.

I recently went back to college and before the semester started I wanted to find a more affordable way to replenish my newly bought printer with ink. My printer had come with starter ink packs but I went ahead and ordered more so I would have it when I needed it.

I had some questions about their product such as the refillable cartridges so I emailed them. I was convinced to buy a refill bundle without the chip resetter because the guy I emailed back and forth with, believe his name was Tom, said the recommended refill kit didnt have a chip resetter and it was easier. I love easy technology so I went for it. I paid around $70 or so for the kit and recieved it with no problems. As time went on I slowly replaced my starter ink cartridges with the refillable ink cartridges I bought. When I got to the last one (yellow) my printer would not read it. I emailed them to ask why it wasn't working when I literally just took it out of the packaging hoping they would tell me how to fix it or worse case scenario replaces just the one cartridge. They told me to try one thing but it didn't work. When I replied it didn't work they sent me a link. The link was to buy a new one from them!

If they truly cared or wanted return customers they could have let me return at least the yellow ink bottle and the yellow ink cartridge to show I had never even used it before that day. See image: Ink in bottle + Ink in cartridge = FULL yellow bottle! Other image is my printer showing a red X indicating and saying that the cartridge cannot be read.

I ordered from this company instead of Amazon because I was trying to support smaller companies and also because they claim to be an all American company. Trying to support the American dream just isn't worth it anymore when companies don't stand behind their product. I will never be ordering anything from them again.

Consider ordering from elsewhere. I found the same products online with warranties for less! This is what I get for paying a little more to assist in helping the little guys.