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SY
2 reviews
4 helpful votes
Follow Saleh M.
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I had a very bad experience with Instagram, i use Instagram to share original photos taken by me, but suddenly i got a notification that i infringed the intellectual property for another user, the point was that i took and shared photo for the same place he took photos before.
I told them that it was a historical place and it is very normal for everyone to take photos in this place, and he didn't had any exclusive rights to photo this historical place.
But they didn't answer.

They were really bad with me.

Date of experience: January 1, 2025
Minnesota
6 reviews
11 helpful votes
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Just like Facebook they allowed porn and scammers to made the platform toxic. Now it is just filled with that and all of the stupid stuff that doesn't belong in instagram doesn't get removed. Just boycott it like I did. I never had one.

Date of experience: December 3, 2024
California
21 reviews
38 helpful votes
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Just a scam
October 11, 2024

So I get a notification that I posted spam via IG. I'm no influencer or celebrity, not on there a lot but, have spam lol. So then they say you can ask for a review but, of course you can't get in because they have disabled the account and requesting the code via cell phone doesn't work. You request it and nothing. Same thing if you go directly to the "oversight board". Basically they really want this outlet for people who don't work and use this for hundreds or thousands of followers. Good part if I need to go on there, I have another account lol...guess yall can't control everything.

Date of experience: September 25, 2024
New York
3 reviews
1 helpful vote
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Wanted to like
March 5, 2024

Went for a touch up and cut. Cut uneven, Touchup too dark and not matched my color. I told owner and person doing my hair. A day later after friends commented how badly my hair looked I called to speak to her, employees refused to let me talk to her. I texted this woman and she could not even call back. I just wanted it fixed. I paid 100.00 for a procedure that left me depressed and looking horrific. An owner that can not return a simple call and fix an issue that would probably take 10 minutes, is not concerned about customer retention. I traveled from NY to NJ in my daughters recommendation because she, so far has been satisfied with service by the owner. I was having surgery and they refused to accommodate me. Very disappointed. The root touch up lasted: weeks, I could have used same Target product and find it myself for 18.00.

Date of experience: March 5, 2024
California
3 reviews
32 helpful votes
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Getting in trouble...
April 29, 2024

Must be some Trump fans working at Instagram. Obviously- for a week now they have been monitoring my likes and responses...All on antiTrump posts...now I am back on restriction. Second time in a month. Guess I better give up.

Date of experience: April 29, 2024
Connecticut
2 reviews
8 helpful votes
Follow Heather S.
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A scammer cloned my account with my own screen name with "_" added at the end. This was YEARS ago. I've had everyone I know report it to get it down, I've reported it MULTIPLE times, I've tried everything to get it down. I have young children and work for the state that I live in. I do not want something like that out there tricking people in to thinking I'm doing sex work. It should be ILLEGAL to allow this. Instagram also allows violent videos of murder, child pornography and pedophiles to thrive on their platform. They don't care as long as they're making their ad revenue. It's absolutely disgusting.

Date of experience: February 15, 2024
AE
1 review
1 helpful vote
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All down hill after reels
February 14, 2025

I want to quit but it is so hard to stop scrolling. It is exhausting. I don't recommend trying it out. Not worth the work, I wish to focus

Date of experience: December 26, 2024
Canada
1 review
3 helpful votes
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I hate instagram
February 11, 2024

I use this app for business and helping people in my community with their questions. It seems anytime I try to comment to help people ig removes them as spam. I can't even comment on my wife's posts. I am just going to go to yourube where I can actually leave comments for people. Ig sucks

Date of experience: February 11, 2024
Portugal
1 review
1 helpful vote
Follow Gonçalo M.
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Instagram's handling of account bans and customer support is disturbingly robotic. They seem to prioritize automated systems over real human engagement, treating users as mere data points. The fact that your friend was banned without explanation, despite having valid ID, shows a total disregard for personal impact. There's no empathy, no accountability—just cold, automated responses that leave people frustrated and confused.

Their lack of transparent communication fuels unnecessary stress and anxiety. Rather than helping users resolve issues, their system appears designed to distance itself from human problems. Instagram's policies seem to push users into cycles of frustration, promoting a culture where people are left in the dark, suffering the consequences of unexplained decisions.

In a world where connection and mental well-being should be prioritized, Instagram's approach instead feels like they stimulate division and emotional harm. This disconnection from their users highlights how far they've strayed from understanding the human side of social media.

Date of experience: October 13, 2024
Virginia
1 review
6 helpful votes
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I see women post half naked photos on Instagram and as soon as I say something it gets removed? Like there was a girl that posted a coochie pic with 1500 likes and as soon as I posted "gross" it got removed for "harassment" like these nasty women can post naked pics but as soon as I say it's disgusting I get sensored?

Date of experience: March 5, 2024
Washington
1 review
1 helpful vote
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Bullying/threats
June 7, 2022

My daughter was bullied on Instagram through message. I posted to share with everyone and you guys took it down bc the pictures look real. I'm trying to make aware to others to watch for people like them. Theirs no need for that. I understand your trying to do your job but at the same time your not. I'm truly trying to help others like my daughter that these people don't deserve the time or day. Saving lives matter don't you agree. These photos need to be shared so others are aware. I'm tired of social media protecting these types of people. Wonder why people take it into their own hands. I would be appreciate if you take this person account away.

+2
Date of experience: June 6, 2022
GB
1 review
1 helpful vote
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Review
October 2, 2024

Garbage site. Bans your new account and demands face and phone no verification with no guarantee of getting it back. Actual site is just lame pic collages from lame "photographers" such as- *******@kiosea39 and- *******@rowellphoto57, and celeb nonsense. TikTok is outcompeting it anyway. Zuck and all his Meta garbage is on its way out.

Date of experience: October 2, 2024
Australia
1 review
0 helpful votes
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Perth Wedding Stylist to Avoid
February 21, 2022

Could not recommend more AGAINST this dodgy wedding planner. We paid her to deliver an amazing wedding, she talked up a big game, did not provide 3 quotes as we asked, instead pushed her overpriced suppliers on us, three weeks out from our wedding was the moment she realised she could not deliver and ultimately we had to get in a new planner to help complete the day and source last minute suppliers

Amber Jasper kept all the funds we paid her including the money for flowers which she obviously did not provide. She refused to repay any funds and we are now in the legal process to have our funds returned from this dodgy planner...

It was a stressful experience dealing with her and not something you needed when dealing with the stresses of a wedding.

Date of experience: February 21, 2022
Utah
1 review
3 helpful votes
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Horrible support
April 12, 2017

I had an issue with our business account and was not able to get assistance from anyone. They don't have a phone number to contact them or live chat, so you're left filling out their online form that gets you no where. Worst service ever.

Date of experience: April 12, 2017
Ukraine
7 reviews
23 helpful votes
Follow Patrick J.
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Don't understand adoring of this site, I mean adult people. Here you can see only little children, who share twenty same pics of their duck face or something else. Well, sometimes pics are funny, so I'll add 3 stars

Date of experience: November 2, 2014
Australia
1 review
1 helpful vote
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Cannot see likes, " smart $#*! making nonsense decision. This is worst decision ever made. Ingram charming has been reducing day by day, they need to take their back otherwise users will not use insta anymore.

Date of experience: September 10, 2019
New York
1 review
1 helpful vote
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Suspended without cause
October 31, 2022

I don't post much on Instagram, but I used to post quite a bit. I haven't posted in maybe half a year, but for some reason my Instagram account was suspended. I have no idea why, unless its because I like or send conservative posts such as the Babylon bee and the daily wire. I tried to disagree with this decision and go through and verify my account, but the verification codes didn't send until it was past the given time on Instagram and I was unable to verify and have been locked out of my account for 24 hours.

Date of experience: October 31, 2022
Texas
2 reviews
18 helpful votes
Follow Benjamin J.
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Instagram and Facebook are the worlds largest scam companies. They've made several false invoices claiming my account owes them money for advertisement promotion. I have NEVER requested promo from neither Instagram or Facebook, nor have they ever promoted my page or posts. They don't even allow me to reach more than 20 people when I post a pic or story, yet alone promote me. This is the biggest scam company in the world right now.

Date of experience: April 11, 2023
Pennsylvania
35 reviews
19 helpful votes
Follow Mie L.
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Do you like taking 1000 pictures of yourself a day to get attention and validation from complete strangers you'll never meet? If you answered yes to that question, therapy is right for you! But moving past that... Instagram might just be your new life.

Just think, you can live on it all day, ignoring nature, ignoring driving laws, ignoring your kids, ignoring that your house is on fire, etc, etc, and show society that you're a woman deserving respect by posing in 1000 images, wearing nothing but dental floss. Sound familiar?

If you're one of the mindless zombies addicted to social media then feel free to enjoy Instagram: By Facebook.

Date of experience: October 4, 2021
Arizona
1 review
3 helpful votes
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Hacked
March 29, 2023

I've had instagram for years and I'm very disappointed at the lack of response when I sent them an email to delete my account as it has been hacked and the hacker is sending messages pretending to be me to hack others and I have not gotten any communication back on the matter. I thought they'd work faster to get this resolved.

Date of experience: March 29, 2023

Overview

The overall reputation of the company reflects significant dissatisfaction, primarily due to a perceived lack of effective customer support and transparency. Customers frequently express frustration with automated responses and difficulty in resolving account issues, leading to feelings of neglect and confusion. Additionally, concerns about the prevalence of fake accounts and content moderation practices contribute to a toxic user experience. On a positive note, some users appreciate the platform's visual appeal and connectivity features. However, the overarching sentiment indicates a growing discontent with the company's responsiveness and commitment to user well-being, suggesting a need for improved customer engagement strategies.

This summary is generated by AI, based on text from customer reviews

service
171
value
153
shipping
121
returns
115
quality
153
+188