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Turkey
47 reviews
138 helpful votes
Follow Tom J.
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I got locked out out my IG due to a phone crash and unable to provide the 2 factor authorization (only the codes I could not get). Despite knowing the log in details, password, old passwords, previous logged in devices, locations, device types, providing IG support with proof of ownership, details of messages in the account, screen shots of paid ads from the FB linked to the account, and certificate of registration of the company... Instagram said they can't confirm and need more proof. Even the correspondence to Instagram was via the SAME registered email on the account!

So they have locked me out of a business account! BEWARE! Thousands of dollars in printed marketing material over the year have been lost as the account can't be accessed. I have since opened a case with the Better Business Bureau against their practices.

Date of experience: September 11, 2019
Australia
1 review
3 helpful votes
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Disabled account
January 23, 2023

Please help me recover my account, instagram asked me to send a photo with a code to verify myself. I have no understanding of why I have been disabled.

Please help me I am in desperate need to retrieve my photos as I have photos of dad on this platform that I no longer have saved, my dad passed away when I was young and these photos are all I have

Date of experience: January 23, 2023
Arizona
1 review
1 helpful vote
Follow Quiona W.
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I will recommend no one that is very pleasant looking not to use this service. They basically just asked me for 100 dollars not to mention that I am a computer network specialist as well. Some lady I was on the phone with called me beautiful. She first said that there is no way she can get access to my page but that still does not make sense because the only time I ever logged into my Instagram account is from my phone. I am the only one that use my phone anyway what she did not know. I did not tell her that.

Date of experience: October 19, 2016
Delaware
1 review
1 helpful vote
Follow Zak R.
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I've had my Instagram for the last 7 years and amassed quite a few followers and over 1000 posts but I haven't even posted to it in the last 4 weeks when it was inexplicitly and without warning disabled deleted. I fought for an appeal several times and they even agreed it was mistakenly taken down (See email screenshot) and yet they still refuse to reinstate it.

Date of experience: June 6, 2019
Australia
1 review
6 helpful votes
Follow Majid M.
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It is now 28th of September and it's been more than 1 week my account is hacked. I submitted a request to Instagram three times but they never get back to me. Then I called their office on Australia and the guy told me that I need to pay 190$ to retrieve back my account. They never value your privacy and they request lots of money for a free app. At least they can block or close the account.

Date of experience: September 27, 2018
Florida
2 reviews
7 helpful votes
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Nice app
September 28, 2022

Being able to go live at any moment is really great, it has helped me gain a lot of new followers and also promote my brand which led to an increase in my productivity and social life. I especially like how Insights is able to show me exactly how many interactions my post has had and how many users decided to view my profile based on interest in my post. It also shows me how many skipped and from that I am able to realize I need to improve on my content or brand.

Date of experience: September 27, 2022
Connecticut
1 review
9 helpful votes
Follow Jeffrey A.
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The things that are allowed on this site, like Facebook, are unacceptable. Not interested, nor will I support a site that allows the promotion of drug use and young women acting as sex slaves. Although they have guidelines, they are too loose if drug use and what appears to me as pornography, are allowed. Facebook and Instagram should not be allowed!

Date of experience: September 2, 2018
Pakistan
4 reviews
13 helpful votes
Follow zarfishan k.
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I have been able to use Instagram as a successful marketing tool in being able to connect with more people, and gain potential customers. With these basic tips, you can successfully brand yourself and your business. Let Instagram share a visual story about your brand so you can take your business to another level!

Date of experience: November 21, 2014
Oregon
1 review
2 helpful votes
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Account got hacked.
March 11, 2022

My account got hacked 2 weeks ago. Since then I have been trying to get it back. Instagram doesn't have any proper channels where you can reach out to them and solve the issue. They have this thing where you have to send a selfie video. It doesn't even work. I have sent multiple selfie videos and they keep saying they couldn't verify me. Are you F'ing serious? I have multiple pictures on my profile which got hacked. The hacker is now harassing my friends. I have even replied to the emails I got from Instagram and they don't even reply back. Fix this.

Date of experience: March 11, 2022
California
1 review
5 helpful votes
Follow Yvonne B.
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Instagram sucks!
November 7, 2014

Instagram sucks! There is no privacy at all... I can't stand that you can't delete comments if there are only 2 comments on your photo! Also it let's others know if you logged in to someone else's account. Lame. I deleted my account they need to fix it then maybey friends and I will consider it.

Date of experience: November 7, 2014

Overview

Instagram has a rating of 2.2 stars from 440 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Instagram most frequently mention social media, customer service and community guidelines. Instagram ranks 188th among Mobile Applications sites.

service
171
value
153
shipping
121
returns
115
quality
153
+188