Intuit

You NEVER offshore your customer service department. Intuit did this and the results have been spectacularly disastrous. I won't waste your time here with all the details, but the short version is Intuit deleted our merchant account (not making this up, I swear).

When I called to get it reinstated, they treated me as a new customer even though we'd been paying $10-15,000 a year in merchant fees for many years. They were only concerned with the Quickbooks Online subscription ($900 of revenue to them) instead of the much more valuable card processing piece ($10,000+ of revenue to them).

So, after bouncing around from Habib to Muhammad to Prenatha to other various people for 90 minutes on the phone, they told me to go online and submit a ticket. I hung up and switched to Stripe, and was up and running within 20 minutes.

Intuit still doesn't know they lost us as a customer. They consider it a win because 1) QB Online still works for us and 2) they didn't have to tell the Americans about the call. They may notice in a few months that we haven't run any revenue through their organization. But probably not.

UNPROFESSIONAL WITH THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I HAVE HAD A MERCHANT ACCOUNT FOR MANY YEARS. I CHARGED A CREDIT IN EARLY SEPTEMBER AND STILL IN MID DECEMBER HAVE NOT RECEIVED MY MONEY. EACH TIME I CALL TO FOLLOW UP ITS LIKE STARTING OFFER AND THEY ADD HOOPS FOR ME TO JUMP. IT SEEMS LIKE THEY ARE JUST TRYING TO AVOID GIVING ME MY MONEY, WHICH SEEMS STRANGE FOR SUCH A LARGE COMPANY. I HAVE SWITCHED TO SQUARE AND AM GLAD THAT I DID. IF I COULD GIVE THEM A NEGATIVE RATING I WOULD. I EVEN REACHED OUT TO THEIR EXECUTIVES WHO HAVE DONE NOTHING. I HAVE GIVEN THEM EVERY OPPORTUNITY TO FIX THE PROBLEM AND THEY DONT' SEEM TO CARE WHAT I THINK.

I purchased the product in store and tried to install it, it said the license didn't work and I needed to call in. I talked to the so called customer service rep and he said they disabled the license number and I needed to purchase it again. I asked why and they said they didn't know and they could do nothing else for me unless i purchased it again.
DON'T DO BUSINESSES WITH INTUIT!

I would like to file a complaint against Intuit. Namely the Merchant and Quickbooks online services. I have been a customer since 2015. Upon opening up my quickbooks online account they set me up for a merchant account. With the same company we had two other merchants accounts set up. I closed both recently to use the one I have had set up for years and never used. Once the two accounts were closed I tried to connect my merchants account to my quickbooks online service. As soon as I did that my merchant account was closed. I was assisted by a rep who had me sign up for another merchant account that was approved then closed right away when connecting to my quickbooks online and quickbooks checking account. These Intuit reps had me open 7 merchants accounts and was told this would be resolved. This has taken me 3 weeks and I still do not have a resolution. All the accounts opened up cost me an opening fee. All of my emails used to resolve this are 6 in total. I need this resolved. This makes no sense at all. To run a small business should not be this difficult because of the way big businesses treat the smaller business. This is abuse! I have had to call the business over and over. One call cost me 3 hours and 30min of my time.

Despite my age, I take care of all financial matters by myself. For a number of years I had done my taxes on a paid Turbo Tax and never had any problems worth mentioning. That was about to change radically with my 2016 return, which I had reviewed only in my computer. The possible problems were three, whether I should submit a standard or a personal deduction (the program chose Standard without showing me the comparison), by how much I had underestimated the estimated taxes and finally, how to report the sale of an uncovered security. In all cases, the client has little choice but to blindly trust Turbo Tax extra (some $80).
Let's forget item 1. Item 2' outcome was most surprising. I had been told by Turbo Tax to pay in cash an horrendous additional amount, but a few weeks later, an IRS agent sent me a check returning me an overpaid amount of $1,500 and a corrected calculation which I failed to understand.
The reporting of the uncovered sold security was really bad. The amount of the sale had been properly enteres and a certain field marked x, but as my ulterior report showed, the report should have enclosed an additional numbered form, which it did not.
Intuit misrepresents that it maintains competent postfiling internet support. It does not. The service was a poorly run open forum, unprotected and manned by people who in my case were of limited competence and had no access to the submitted Turbo Tax material nor to tax income return being investigated The software was embarrassingly poor, of the kind that freezes, sends you away or goes back to the beginning. It was difficult to find the individual postings of my case. One of the moderators sometimes intervened with sarcastic and uncalled for comments. I had expected that they would be able to review my return, but the moderators were outside people. They needed my password to go my papers and they did not know much more than myself. I suspect that a lawyer would be needed to get the company's attention. After the incident, I searched the Web for other criticism. Do you know What? Turbo Tax is used by hundreds of thousands of people, but I found it difficult to find critiques.

You can rely on the QBO Bookkeeping services but DO NOT, I repeat, DO NOT use their Payroll Services, you can not rely on this systems integrity, you can not rely on issue resolution. My account was hacked and $10k was stolen. I was given the run around until I finally gave up. I do not want anyone else to every go through this. I also delt with issues when trying to do Payroll amendments. The reps that take your requests only create a case for them, there is a seperate department for payroll resolution which is outside of the US. If the rep makes a mistake in the request it will be cancalled and you have to start over again, resolution takes 40-60 days. It will never be resolved. This company has no process for ensuring issues are resolved, there is no follow-up, there is no reaching out to the customer to ensure they understand the request. They will waste your time and energy. Very unprofessional. I do not want anyone else to ever have to deal with this. DO NOT USE INTUIT FOR PAYROLL SERVICES.