First time getting anything from ipsy I got the boxycharm and literally nothing they "matched" me to was something I'd want literally the most boring products and the 3 options were mostly filled with skincare which I set in my preferences as I don't want them. Set my preference to wanting lipstick, lipgloss, liquid lipstick, lip balm, and Lip liner to often and I got 1 option of a single lip liner. I checked out the items that were to my understanding available to others for this month and there was a Nars liquid lipstick and a lipgloss that I wasnt able to choose from at all. Oh and if you're wondering about the brands sure there's some well known ones in there like the rem beauty eyeshadow palette they picked for me but if you've seen them and you are very well versed in doing your eyeshadow then you'll know they're boring palettes. Half of the options o could choose from were skincare and I genuinely only wanted to try toners or cleansing oils that's what my preferences were if I had to receive skincare they matched me with a toner and fine that's my fault for putting anything other than rarely but then for the other 3 products I could choose from literally just skincare. And if you've got dry skin and don't want to use powders well you're even more screwed cause no where in the little matching quiz does it ask you what formulations you prefer meaning if you like to use liquids or creams you won't get to put that in there. They matched me to a border bronzer and I wasn't impressed. I would have much rather had either of the other 2 cream bronzers that were on the all products page. Also if you're hoping for a bunch of well known brand names including ones from the drugstore you aren't gonna find them at least I did recognize any of the brands other than rem beauty for the products that were "matched" to me. I reached out to customer care and the solution to my complaint and giving them a list of things I'd actually want to try that weren't available for me to pick from but were available to others was telling me to leave a review of the products I got and to keep spending money until they're system can eventually match your preferences. I know for a fact that their system could be updated in a way that would allow for the system to make better matches or just allowing customers to have a better experience while still using the same product availability they have each month it really wouldn't be hard to do if you're absolute dead set on trying it skip the bull$#*! boxycharm and just go with the glambag there were at least twice as many products on the all products page for that one and the majority of the items were well known brand names. Don't waste your money save that $30 or that $14 you'd spend on ipsy every month and go to the store and get a product you maybe wouldn't normally buy and try it out and skip a month and save that money if you want to try something expensive I wish I had. I have the ability to buy expensive makeup if I want to but I also love drugstore makeup like elf,
Revelon, nyx, maybelline, colourpop, and loreal. I bought the boxycharm box because I wanted to be introduced to some new lipstick or gloss or whatever get some fun colored eyeliners, and try out a few new bronzer in a cream form and try some mascaras. That's not what I got at all. Just save your money trust me if this is my experience and I haven't even gotten the box yet I can't imagine how the products are gonna be I'm expecting things that are probably really close to expiring and poor formulations

I ordered two regular glam bags for the months of September and October. They were decent but not some thing I was into so then I unsubscribed and deleted the app. Then today, November 15th, I receive a big box from ipsy that says "Glam Bag X" in the mail. And to note, I remember the three different bags you could choose from and I specifically chose from the regular glam bag, the cheapest one, and thinking that glam bag X is ridiculously expensive and I would never go for something like that. So yes I never ordered this glam bag X and Ipsy charged $70 on my credit card for it. And the thing that makes me more angry is that when I try to go on the website or the app, there is no place to cancel orders or report orders or review my payments or delete my credit card information. They are so unhelpful and they make it so hard for you to access help. It's like they don't want you to unsubscribe so they make it incredibly difficult for you to go through the steps of canceling or unsubscribing. Which is believable because of the amount of emails I am still getting asking me to come back and "we saved all of your information so with just one click you can re-subscribe". Anyways, when I went on the chat for customer service, it was also very unhelpful and I could not even get help. I wasn't even talking to a real person I was talking to the computer, a robot, why don't they have a regular customer service method. I don't think they understand that people are going to have issues with their system beyond what they have provided. What I'm saying is that when you go on the customer service it has the fields to pick from of what you need help with but what about canceling? Or changing payment methods? It is so on accessible and difficult. I had to wait 24 hours and put a ticket in for a simple cancelation. I even remember canceling my regular glam bag to be difficult as well. I had to look up the steps on how to do it because I couldn't find it in the app or on the website. And I am very good with technology and that sort of thing. One more thing, if you look at the picture I attached, it says that the Glam Bag X was purchased on September 19th and then I got another bag in October. I guess I had already paid for the next month of October to receive a bag but I did cancel it after the first bag so that's why I guess they charged me around the day I canceled? I'm not really sure. Overall I am very unhappy and this experience has ruined my day and hopefully I will be able to get my money back and talk to someone about this.

IPSY IS AN AWFUL ONLINE COMPANY, I CAN'T GET NO RESPOND! NEED TO CANCEL MY SUBSCRIPTION ASAP

No contact number=SCAM
Just a Virtual Robot =SCAM
I paid and NEVER received ANY PRODUCTS=SCAM! 0/5

THIS COMPANY HAS TURNED INTO A SCAM Me in August
Somehow my account was reactivated to a glam bag plus. I did not authorize a charge or activate my old account. In fact, my old address was still on because I had canceled it a long time ago. I updated the shipping on my account to my current address in Plainfield, but being that I was mysteriously charged and my account was reactivated, I want to at least know that I'll be getting the product I was charged for and that it will not go to an old address for someone else to receive. Can someone verify that I'll at least be getting the glam bag in Plainfield and explain how I was charged since I did not do this?
Their response...
Thanks for getting back to me, Karen! I'm so sorry to hear that this has caused you trouble, but I'm here to help!

Right now we're only set up for email and social media support because we think that we're able to offer our best customer care experience that way. We're committed to responding to ipsters within 24 hours. Thanks for your understanding!

It looks like there was a glitch in our system. I'd be happy to make a one-time exception to our usual policy and offer you a full refund for this month. Enjoy your last Glam Bag on us, no return required. You should see the funds back in your account within 5-7 business days.

We always bill the card on file at the beginning of the month, and are happy to honor cancellations processed prior to the 1st. While we're unable to refund any overdraft fees.

Please let me know if you have any other questions. You're welcome to rejoin us any time if you change your mind!

I let it go. Now in September...
Me to them
Now the app is saying I won't even receive a box this month. So, what did your company charge me for? Last month you all restarted my account and charged my card without my authorization. That was fraud. Now I was charged again on the second of September and it should have gone through on the first to begin with. But yet the app says I will not be receiving a box. So, what was I charged for? This is ridiculous. This is why I had canceled my account to begin with. It seems to me IPSY has unfortunately become a very shady business. I want to speak to someone in charge to correct this before my AG takes action. They're sure I'm not the only one this has happened to. And, points certainly don't come remotely close to fixing this issue.

Two times they've stolen from me. That's close to 60.00$ Their offer to me to fix it was 600 points added to my account. That's the equivalent to about 3-10$ which could only be used if I kept my account and only on their overstock.

Hi, I'm here today to give a review for Ipsy, a company I once highly recommended but has now severely let me, as well as many of my friends, down.
I have subscribed to this company for about 8 months now and it has had its ups and downs. On the pro side, I do like the opportunity to try new products, but on the con side, I find that I often don't get products that are a good match for me.
For those that are unfamiliar with Ipsy, as part of thier business model, this company "matches" you with 5 beauty items per month that they think you will like. They gather this information from a profile you help build by answering questions filling out "beauty preferences" on an account on thier site. Basically, if you would like to receive a certain type of item (mascara, lip stick, leave-in conditioner, etc.) you tick a box. If you do not want to receive a certain type of item, you don't tick the box for that item. You also tick boxes for certain colour schemes you might like as well. Anyhow, from an assortment of items, based on your selection you receive items that should be a match. Now, the problem with this is that this company is very misleading. They lead you to believe that if you don't want an item, you won't get it, and this is not the case. As someone who has worked in customer service for a long time in the past, I know it is important to listen to the customer. If someone says they do not want something, then you do not sell it to them, that is honestly the easiest part. It really helps narrow thins down if you already know what someone doesn't want. You don't give them those things, you focus on what they do want. Over the last couple of months especially, I have noticed that I have received things that I had down as things I didn't want. I noticed my friends saying for some time that this is something that's been happening to them too. I thought that this was happening in error, but after sending an email about it I was informed by an Ipsy customer service agent that you may still receive items even if your beauty profile does not have that item selected. How is this "matching" someone with items they will enjoy? If I have a ton of make up brushes and dont need anymore, and I put that I don't want make up brushes, how is a make up brush a good match for me? (I have it set that I don't want make-up brushes" and I have received them twice now).
Also, this may seem of much lesser importance, but this company also says they will base your matches off of reviews. I leave reviews for each product each month and I have stated 3 times now that though I love liquid liner, I don't like eye pencils and can't use them. They haven't listened once to this. In fact, just last month they sent me an eye pencil, I reviewed to say I don't like eye pencils, and this month they sent me another eye pencil! They typically have about 20 to 30 item choices they could send out per month, and they sent me another eye pencil! Even if I liked eye pencils, sending 2 almost identical eye pencils in a row is not something I, or most people would like.
Also not as importantly, but as part of the accumulation of my bitter feelings, I finally was set to get a lip gloss in a shade that I thought I would like (I have received quite a few lip colours and they are either really pale or really dark, I keep reviewing to say that I would love a dusty pink or every day red) but as it turns out, instead of sending me the colour they said they were sending me, I received a hot pink which is something most people would never use. Very disappointing when I was looking forward to the nice colour I was supposed to get. This may seem picky, but after 8 months of receiving bags, and having my beauty settings set very specifically, and with reviewing every item, it is pretty easy to become frustrated when it appears that no one is bothering to look at my preferences. And now I've been told via email that even if you don't want something you could get it anyhow? That's just poor customer service. If this were for free samples, this would be fine, but I am paying for these items, also, what is the sense of having a beauty preferences profile if no one is going to look at it?
In my email I requested a simple solution for now. Since I don't like eye pencils and have said this many times and just received 2
In a row, I asked if they could switch the eye pencil for this month with a liquid eye liner. The bags have not gone out yet and there's is a liquid eye liner as one of the choices for this month. This would be a simple fix for a frustrated customer who is considering cancelling, but I was told no. You might think "well, maybe there is 2 sides of the story" well, I suppose there is, but if you asked someone 3 times not to send you something and they kept on doing it, I really think you would feel the same. You would probably also want a solution to the problem, and you would probably also think a simple switch would be an easy fix and would at least show you as the customer that the company was listening and trying to help.
Also, as a warning, a friend of mine who I referred to Ipsy, was just telling me that she decided to take the option to "hold" her subscription. She didn't realize the hold was only for one month (must be in the fine print) until she was recently billed. She went to check on which items she would be receiving and discovered that they were all mostly things that she had set on her preferences that she didn't want, so she didn't even have the consolation that she was getting things she wanted or needed. So please be careful with "holding" your subscription, it is only for a month. She told me she would be cancelling now after the experience. As for myself, I saved up enough points over many months to redeem a free item through thier points program, and after I receive it I will be cancelling as well. I feel bad now for referring my friend. Overall, if you expect this to be a company that will listen to your concerns or take your profile into consideration for matches then you might be sorely mistaken.

First, don't believe the hype about their beauty profile or glam bag customization. It just doesn't work that way. My family at one point had three separate ipsy subscriptions and to date not one has in any way consistently reflected the questions answered on the beauty profile. I expressed interest in a decent range of products, but specifically excluded a few things (eyeliner, for instance... or foundation, because I have a hard-to-match complexion) and yet it's guaranteed in every single bag at least 3 (usually 4) out of 5 items will be something I specifically excluded. I almost NEVER receive items I checked, even when I write to customer support to request them. I also consistently requested only neutral colors for the items I actually checked, yet my color preferences are NEVER - and I mean NEVER - honored. EVER. In the past few months I've received bright red or orange lipsticks, rainbow colored eyeliners, ridiculously brightly colored shimmery eyeshadows... and all this when I've practically begged over and over in my reviews for them to send only neutral colors. It isn't as if I didn't check enough under the profile to give them a choice of other items to send. They don't pay the slightest attention to that profile or to reviews. What's the point in having the quiz if you're not going to honor it, ipsy? It's a waste of your customers' time and money, and a waste for the brands you're promoting, too, if you're consistently wasting marketing opportunities by sending samples to people who simply aren't interested.

I would also like to mention that there are websites out there that appear to have some sort of agreement with ipsy not to publish a lot of negative reviews and to skew any reviews that appear on the site positively. There is one site in particular - a very popular site dedicated to subscription box reviews and spoilers - that has time and time again either deleted comments I've written or failed to post them. If you write a favorable review it will be immediately published, but if it contains certain negative words or phrases, no matter how innocuous, it will be flagged for review, and half the time will never post in the comments section. Ipsy is the only company I've experienced this with on any review site.

I subscribed to IPSY because I wanted a little pick me up and boost to my makeup bag on the regular. I was so happy to find them and signed up right away.
Immediately they wanted me to trade in my friends list on facebook or I'd be put on a 'wait list'. Uh, no thanks. I don't even use facebook. I'm a busy professional and I don't have time to sit and spam all my other BUSINESS PROFESSIONALS with ads and crap. I'll pay my monthly fee, quit making me annoy my friends. I asked to not be charged and immediately sent an email to cancel my subscription. As a response, instead of cancelling my subscription, they sent me a curt apology note and not only didn't cancel it, but fast forwarded my subscription... wat? That was TOTALLY not what I asked for. Moving me up the 'exclusive list' was not what I wanted.

This was for the october ipsy bag. I received it about two days before halloween... almost a month later. Great! Not only did I get charged for makeup, but it was makeup I couldn't even use! Hell, I PUT ON MY PROFILE THAT I AM A PASTY RED HEADED GINGER. WHY DID YOU SEND ME TAUPE LIPSTICK? IN WHAT WORLD DOES ME NOT HAVING LIPS AND LOOKING LIKE A VOLDEMORT FIT INTO YOUR FASHIONISTA PROFILE? You sent me grey flesh toned lipstick... on a pale redhead... why?

Okay, so, ten bucks, nice eyeliner, late, but I really liked the eye shadow and lip balm, so I decided to give it another month, one more chance. I waited with baited breath, tracking number checked daily, excited for the new~! Finally it arrived, overjoyed I checked my mailbox... nothing. What? Not a damn thing. So, I logged onto ipsy, made sure my skin profile was marked for winter and updated my address to the place I'd be moving to next week, then fired off an email saying I didn't get my package...

I got back a nasty nice email accusing me of forgetting to change my address, and that if there was anything left over at the end of the month, I'd get an assortment of that instead of my order delivered to my new address for being a good customer, all worded in hip exciting lingo to let me know they were still ultra like totally cool with me even though I'm a forgetful ditz...

I cancelled my subscription this time, maybe it went through?

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