JD WilliamsReviews 38

Disgusting customer service,
Been a customer for years with never really any problems until now.

Ordered a 65" television that took over a week to be delivered, when the item was delivered it was labeled up as a 65" and invoiced as a 65" but when we took it out the box it was only a 50".

Made phone calls to get the problem solved as it was a picking and packing error clearly.

First I was told the correct TV would be sent out and the wrong TV will be exchanged over at the same time. Saving time, problems and because the error was their fault.

Two days later called again to ask what is going on to have to go through to a manger by the name of MARWAN who sounded South African.

To my surprise the customer service was disgusting, arguing back, stating I didnt say what I did, interrupting conversation, attitude stank.
This is the worst customer service I have ever received from anyone before. Absolutely dispicable the way he was speaking to me.

I will advise you to avoid this company as much as you can. Especially the customer service side of it.
We are still with out a TV two weeks later, still waiting on the TV to be collected and returned for an account refund which can take anything up to two weeks. We can no longer have the TV we order as its no longer on their web site yet we are paying for it.

All this time being with out a television with disabled children.

They have sold us a TV that they don't have in stock any more and basically try fobbing us off with a smaller TV and tried to get away with it.

AVOID AT ALL COST

Ordered a dishwasher, that was showing as in stock on the website, paid in full, which included a £10.50 delivery charge, and was told it would be delivered in 3-5 working days. 3 working days later still no delivery confirmation, I rang to be told that the dishwasher wasn't in stock, it was expected to come into stock within 5 days but it may not and to ring the next morning to see if it had. I emailed a complaint to jd williams which 3 days later I still had no response to, despite receiving an email stating they would respond within 48 hours. I rang again 2 days later to check whether the dishwasher had come in to stock to be told they are not expecting it for another week. I've cancelled my order but have now got to wait for confirmation of the cancellation from the delivery company, which can take 3-5 days, before they will issue a refund. This is the first time I have used this company and will definitely not consider using them again!

Customer Service.
On a day to day basis of ordering and returning there is no issue with this service. However the customer service is shocking. If the enquiry is outside their remit of replying via email with a standard template they tell you they have to escalate the query to a Manager. Once it gets to this point you never hear back again. If you reply to the "standard template" email you also do then do not get another reply it's goes no further and if you start a brand new email it's exactly the same pattern all over again.
If you try to talk somebody you will pay 13p per minute and then go through to a call centre in Cape Town, I did this on Monday I was kept on the phone for over an hour and the outcome is the same as the email, apart from in the occasion the operator Wayde did openly lie and tell me my bike order was in transit and on it way to me and the driver will call me two hours before he arrives, the truth is the bike was not even in stock( after a constant change in the promise delivery date) yet alone in transit, Wayde did tell me the name of the courier company to make it more convincing " direct delivery's". Then he cancelled the order in error and told me I will need to wait another 10 days. Then I get an email the next day advising me the supplier has cancelled the order. Incidentally the bike has been removed from the website. I was promised a goodwill credit towards another model bike by Tony in the Cape Town call centre but it will come as no surprise that this has not been raised A £350 order is nothing to a company this size but customer satisfaction and common decency is also nothing to them.

It is against their company policy to give a personalised email address for any management and there is no formal complaints procedure that they adhere to. The group CEO Stephen Johnson does not have any contact information available.
The more you challenge an outcome the more they ignore you. They are part of the N B Brown group which is a massive organisation, but they also don't respond to emails so It must be a group policy. Really disappointing and upsetting but this is clearly the vision of the Board and The Share holders.

I tried to arrange a return of a washing machine a few days after purchase and experienced issue after issue. Everyone who has tried calling their helpline can feel my pain. The quickest response was after 38 minutes waiting in line. My record is hanging up frustrated after 2.5 hours without response. Several emails and Facebook messages asking for a call are being ignored. The chat is completely useless too. They send Hermes to my billing address. Hermes does not collect items of this size and my billing address is different to the delivery address. I thought this was bad but it has gotten more frustrating since. For 10 days now have I tried to arrange the collection. Twice my promised 48 hour call back did not happen. After more hours waiting in line and sending more emails the phone was answered and I was told the company they are using stopped collecting until further notice and they cannot tell me when it will be possible again. No solution was offered whatsoever. I do not have the space to store a washing machine for weeks. I emailed their Complaint Management Team as well but have not heard back from them. Apparently they have an 8 weeks response time.:-D:-D When I called CMT I was simply told that I am calling the wrong department, the help offered was: "I can try and transfer you but I am not sure if they will answer." They didn't. I am at the end of my patience and completely helpless and looking at my options. I will report this to the local trading standards department as JD Williams is breaching my statutory rights and I will hopefully get some legal advise.

After ordering a dress for my wife from JD williams I was left with 3 returned direct debits! I spoke to my bank who said this was JD Williams taking an extra withheld payment. JD williams had requested 2 payments for the same garment one payment left the bank to JD Willaiams as you would expect. The other remained for 7 days in the payment pending tray which meant the bank would'nt honour our direct debits because technically it considered us overdrawn even though we were not.
After speaking to 2 advisors John and Niku who I must say were very helpfuland promised too pass our compaint on and that we should hear back in 3 to 4 days, nothing materialised from those conversations a week down the line we spoke to Roger the most bombastic argumentative ignorant man I have ever come across who told us in no uncertain terms this was a fault of the bank and would hear no more other than to keep telling us it was the bank's fault. I for one will never order from JD Williams again a most unpleasant experience!

This is my worst experience ever - they do not honour their offers and ignore complaints. BEWARE of JDWILLIAMS!

Their own offers are not recognised by their "system" although clearly visible to call centre, who placed "notes" on my account to acknowledge the offer I bought. I paid in full what I owed but 8 months later, after multiple premium phone calls (at my cost) and 2 complaint emails to their customer services (never responded to) and an official complaint raised via RESOLVER (Money Saving Expert Tool), which was also ignored for 32 days thus far, my account still shows that incorrect offer-balance to pay, my previously unscathed credit score is seriously affected and I'm getting debt collection letters from JDWILLIAMS.

They just ignore complaints and they do not react to "notes" made on your account. I will NEVER buy from them nor sister companies Marisota, Simplybe etc again.

I am currently escalating to the Financial Ombudsman.

Please be very aware of this scandalous company!

One star might seem a bit harsh but here are the facts:

- Ordered a furniture set from the JD Website suggesting delivery would take up to 6 working days. At first I was told by JD that there was going to be a delay for 5 days...
3 weeks later I'm still waiting and I had to chase the seller to hear back... Not impressed. One star down for that.

The product was really bad being a nightmare to build with mistakes on the instructions.

- After a full weekend I finally built the furniture, only to realise I had been sent an incorrect piece from the set. Wasn't very happy about that as -I'm not sure if I mentioned- they're an absolute b**ch to build. Replacement and collection of the wrong piece was arranged promptly but no compensation offered for the mistake and time wasted building.

After that I found out my replacement was planned for 2 months later... sigh! Infuriated I call to see about making other arrangements and finally managed to get through to the manager who said she will tend to the case. For a few days I hear nothing back until I call again and one customer service lady took ownership corrected mistakes and arranged re delivery.

About a month later my phone bill arrives for me to see that I have been charged £50 for the phone calls to customer service. Disgraceful! Very cheeky way to make their money. Again... Not impressed!

Avoid at all costs. No wonder amazon is destroying the competition

I have been charged a credit charge of £8.52 but paid for the items I kept in full to the value of £47, I have sent 3 emails asking for a refund of this falsely levied charge, so far I havent even had acknowledgment of the emails, I also returned a complete order 3 weeks ago and I havent been credited for the order, I will not be paying for these items and I wont buy anything from them again. I have been a customer for about 20 years but no longer!

The Worst and biggest Nightmare Company that you have to deal with!
And their bank is a PREDATOR BANK --COMENITYCAPITALBANK.

An Account was open under my name while my husband was hospitalized.
A pair of shoes was ordered, they were delivered on my front door.
I didn't ordered the shoes, neither I wanted the shoes,
I returned the shoes on the label enclosed on box.
JD Williams have me on Credit Bureaus delinquent in the amount three times the price of the shoes.
I've called several times, closed the account, explained the issue, asked JD Williams to removed the "Late Fees", without avail.
JD Williams have the shoes, still I am delinquent on credit report.
The worst and the biggest nightmare... Ana Bonilla

I bought a pair of sandals from Fifty Plus. OK they only cost £15 or so but the soles were made of polystyrene and on the second wearing disintegrated.
When I complained the company were obstructive and made out they could not identify my account. They were not prepared to help even though I had sent a photo.
I no longer buy from this company as they have very sharp terms of trade and should you be late making a payment for whatever reason they add on a large charge. Their interest rates on part payments are colossal about 30%. On top of this if you need to speak to customer services then you have to call a premium rate line which costs 13 pence per minute.
This company sells poor quality goods and is a total rip off. My advice is AVOID,!