Jettzy.com.sg

This was my first experience with Jettzy.com.sg. I booked a flight for my spouse and me costing around $500. Later, due to personal reasons, I needed to change the flight dates. After lengthy email discussions, Jettzy quoted a total fee of SGD 1,100 for the change request, even though I could book a new flight for around SGD 400. It was a really ridiculous experience. I strongly advise against booking with Jettzy.

12 November
I made a booking via Jettzy.
Jettzy sent me a confirmation e-mail of my booking.

However, at the point of full payment, ticket was only "issuing".

13 November
I wrote in to their support, and they then sent me a supposed confirmation of the flight. However, when I checked with the airline, there was no booking reference, neither was there any trace of my name or passport details with the airlines.

I booked another flight on another platform because my departure date was 17 November, and tickets were already sold out on the main airline website.

14 November
I wrote in to request a refund because they had failed to provide confirmation and certainty of my booking on 2 previous occasions.

However, they refused a refund.

It was only after I wrote in to ask for a refund that they finally got my booking.

NEVER go with Jettzy. Just choose more highly rated platforms like Trip.com - which btw, confirmed everything shortly after payment.