Order#******* 81.15 and 61.11 currently debited from my account. Order ******* is ny new order for same merchandise and is correct.

Disappointed with the service received in my four phone calls to customer service on 8/24/18. Two of those calls occurred at 5:30pm CST and I was hung up on TWICE when I asked for a supervisor. Was given inaccurate information regarding duplicate charges to my debit card, and informed that there was NOTHING that could be done to resolve the issue. I explained to rep that PayPal NEVER charged my card, only Journeys did, as it's listed on my debit card statement. Rep argired with me that I was wrong repeatedly. Her name was karita. Journeys was supposed to cancel my order per the email I received 8/21 by 6pm CST since PayPal waited to long to take the payment and by then, there wasn't enough in the account to cover the Journeys purchase. This was not done and I was duplicate charged. Customer service did nothing to compensate or the situation for one of their best customers. Spoke to supervisor Kayla she refused to give last name or employee ID# and did not offer any coupons or some type of solution to resolve the inconvenience and just said I have to wait for my money to go back into the account. No accountability for the error Journey's caused by NOT CANCELLING THE ORDER LIKE YOU SAID YOU WOULD! I'm constantly buying shoes from you for my family of 5 but after this experience I'll have to choose another retailer as I am extremely frustrated with the lack of concern I received today! Negative reviews of Journey's on various websites are soon to follow this terrible experience I had to deal with today!