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J&P Cycles has a rating of 4.7 stars from 9,349 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
35,827 reviews
Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.
JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.
Ordered a throttle assist for my Suzuki. Received parts that are for a Yamaha. Waste of my time and money to return. I clearly ordered a different part number. Won't waste my time trying again. Should of ordered directly from Kurayakan in the first place.
I had ordered a wheel and tire combo, and the wheel had a blemish on it. I contacted J&P Cycles and let them know. They told me to send the wheel back and to send them the tracking number as soon as it was sent, and they would send me a new set. I sent my wheel back yesterday 7/23/19 and sent them a email letting them know about 11 pm. I received my new wheel and tire today 7/24/19. The customer service I experienced was FANTASTIC! Thank you J&P Cycles.
Purchased S&S carb, manifold and high flow air cleaner.
Bike runs better than it did when I bought it in 1981
Was right on with what size jets to match my bike
Ordered a pair of boots two days later the zipper on the side split. I was told that I would have to talk to the manufacturer, it wasn't their issue. From what I am reading if your item is right there is no problem, but since you cant inspect your order before shipment, AND CANT RETURN IT Its a roll of the dice. This is the type of return policy that made me decide that anyone I can warn and myself will never order from them! Wish I could give 1/2 or 1/4 star instead of a full one star. They dont deserve that!
I ordered a helmet yesterday afternoon. I was a little confused about the "estimate" for shipping, because it said free shipping below the helmet. I look at my bank account later on that day to see 84 dollars extra for shipping. I am from Canada and nowhere did it say that it was USD. When I was on the phone with a supervisor she did inform me that under "terms" on the website it says that it is a US company. Nowhere on the checkout does it specify USD. I had called to completely cancel my order, LESS than 24 hours after I placed the order. Although the package has NOT shipped yet, they will not cancel my order for me. Very upset with this company and angry that I have to pay for something that I don't want.
The ONLY way I would give this company a better rating is if they cancel my order and refund my money. TERRIBLE customer service
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at socialmedia@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
Great company to deal with have never had any problems. Customer service was very helpful in ordering the right windshield.
Great to work with
Need parts for my harley
Easy installation. Pull out old bulbs and replace with new ones. The sequential bulbs looks bulb and bright.
Have shopped before, no bad experiences.
Reviews and top pick by JP Cycles
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Always a great experience buying from JP Cycles. Prices are great, delivery is prompt and arrives in great condition.
Always a great place to buy my motorcycle parts from
I need them
I'm very happy with the handlebars that I purchased from J&P Cycles. I picked them up at a great price and they look great on my bike.
I’m never disappointed by the services received from the company.
They were exactly what I needed and was looking for.
Got the parts I needed, one part was slow to get here through the mail, but all was good.
Usually has the parts I need. And less expensive then Harley parts from the dealership.
To get the bike up and running, (duh) 😀
Awesome, always has the parts I need, and tech help when I need it
Fast and easy, ships fast
I have been ordering from J&P for awhile now. They are always polite and professional. Good products at a fair price.
Keep it up, J&P 💯😎
I ordered the rinehart performance baffles for the 45 Motopro. Shipping was to a friend who was staying in San Diego Hotel. Brilliant thing was, the shipping address was bang on to my friend but in my name and the hotel therefore had a hard time trying to locate the same. Further, the product says that all installation hardware is included and it was supposed to come with screws and lo and behold the required screws are not included.
Very good company. Great customer assistance. If a product doesn't fit or work they will take it back and refund or replace
Very helpful
Good customer assistance
Good parts and dependable
I purchased a Rekluse slave cylinder that claimed to be a perfect bolt up replacement. Unfortunately, the fitting to the OEM slave cylinder utilizes a flare fitting that seats over a nipple and the Rekluse requires a tapered fitting. Visited multiple stores to include hydraulic hose making shop and nobody has the fitting nor does Rekluse.
Referred me to manufacturer
Ease of ordering and purchase
Direct fit product
Fast delivery and as described fast and as described
I always do
I had a truck run into the back of my bike and smashed the tailight
Great! They also had a seat that I have been wanting.
Had product I wanted
Quick shipment. Easy to find part. Would use again.
Friend recommended
Needed it for replacement
Ordered at shop and received on the porch a couple days later
Pricing and quality
Keeping me updated on my order and response was excellent
They are one of the better aftermarket parts companies out there been around for a long time
They really work one of the best improvement you can make on your bike for a reasonable price that doesn't happen often
Product was not shipped out as stated it would be.
Very satisfied, nicely packaged & fast shipping time!
Gain trust and grow your business with customer reviews.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.
Hello,
We appreciate your positive feedback. We are committed to bringing our riders the best customer service possible and we try to keep our warehouse stocked with the parts our customers want so we are able to get your order to you quickly. We are glad you found what you were looking for, that is our goal with every order that is placed with us. Thank you for choosing J & P Cycles and helping us "Keep the world on two wheels". As always, ride safe."