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J&P Cycles has a rating of 4.7 stars from 9,339 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
35,779 reviews
Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.
JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.
Their standard reply "apologize for the inconvenience".
I was going to buy their Gold Club package, went through most of it and it came up with, HAD TO HAVE A PHYSICAL ADDRESS TO SHIP PACKAGE, how much room in my PO Box does it take to send a credit card size package?
I have no mail delivery at my house, and I have had a lawn mower delivered to my PO box, the only other company I have ever heard of doing this is Disney and I made one call and they said no problem, BUT NOT J&P BICYCLE PARTS, they wanted me to put in the local post office address and then my PO Box #. Who ever thought out this idea is a complete MORON web site only shows most expensive non related parts. I have gone back to the store, and really looked hard at the quality of their products not that good. Will not buy from them ever again, you do not save that much money, not worth the aggravation. This is not the only forum I will be posting on.
Tip for consumers:
DO NOT BUY FROM THEM
"Order 2 helmets from them, not being sure of the fit and style i went ahead and place the
Order after receiving them i keep one and returned the other... and now the problems began... order was received by them on the 26th of April 2 weeks later i call to check the status of the returned was told that it was not processed. May 20th called them again to check and still it was not processed, i was told that he would take care of it... so now today may 28th i received an email saying that it was processed and $0 dollars are credited because of restocking fees... so i pay $49.99+tax for the helmet and $7.99 for the returned label and the rest for restocking... so now i have to call my credit card company to fix this..."
Easy transaction Great transaction. No problems. Have yet to mount though. Looks lik3 its going to be good.
Always on the money
Needed the product
Good service/price
Always on point, quick and easy to order and check out.
Great service parts were shipped quickly and received quickly, very happy
Good service
These gloves were on back order for some time, so when I saw they were available again I placed my order. Prompt and fast shipping
Replacing a 12 year old version of the same glove. Love the softness of the deer leather and the Thinsulate lining gives me adequate insulation in cold weather riding.
Well for one thing you guys are way cheaper then HD second you always have what i need third the people there are always helpful
Need a part
I picked this helmet because I was told it was a great helmet. We ordered one to fit my husband but it was too little. We were disappointed but will be returning the helmet.
Word of mouth
Word of mouth
Trying to be fair with the two star rating.
This is my third experience with this company the first I would rate an A+ though a small order it arrived on time and in good shape but second and third has deteriorated, the second experience my order was shipped improperly as the box was ripped wide open on arrival, the item was too heavy for the box they packed it in but it did arrive on time as stated. And fitment was not exact but workable. The third experience is where things went ridiculously wrong and was the biggest investment into them $600.00) the website said that all items were in stock and would ship the next day as was right on with my last experience's but Two days later when I didn't get an email stating that it shipped I tracked and it said that it was still in process I did an instant chat with a J&P rep and he stated that they opened up a new facility and that they're shipping system was in chaos but they had the problem work out and that my order has been packed and it's ready to be shipped but two days later it still said it was in process so I did another instant chat with a different Rep and she told me the same thing basically and here it is 4 days later and still says it's in process. Do not trust the website and its shipping time frames! Note! The website to this day is still saying that they will ship the items in stock overnight. With no information or explanation at all on delays in their system. This is false advertising in my book, Interesting a company this size gets away with it with a large amount of $$ one could invest in them
Good thanks, always JP has what I need at a decent price. Delivery is usually within a few days
Always have what I need or want
Needed tires and tubes for my bike salesman took extra time to research what was needed and had them sent directly to my house
Reputation and recommendations from friends
Brand of tire was recommended by son
I ordered it in australia and it arrived before i even blinked my eyes
Used before
You had in stock
Perfect for the wife, she's happy. I'm happy too. Even though our Texas winters are not really winter, the wife insisted on electric gloves.
Only one that came in extra small.
Quick and easy as always! Great product and after reading the description it was what I wanted..
Had what I needed
After reading about these pads they the ones i wanted
This is my go-to place for tires and accessories. It is tough to beat their customer service
Shipping Fast and price is second tonight
They have just what I'm looking for a great values
Received my tires in a timely fashion. Tires were in great shape, and we're at a good price.
They always have what I need.
Needed new tires.
Was here in a day in a half! Everything was right. Worked great.
They got everything you need for bikes
Needed them
Great company, great products, fast shipping, these shinkos are the new tires of 2024 A+A+
Tires and tools
Great reviews
Everything went very well. Fast shipping and nicely packaged.
Recognized name
Can’t find OEM
Same as always. I bought a lot of parts from j &p cycle And have been pretty satisfied.
Simple ordering process, products are easy to find!
Internet search
They were what I needed
Easy to use! Will definitely order more in near future.
Large variety of quality motor cycle parts and accessories
Great experience,placed order,the next day it arrived
Gain trust and grow your business with customer reviews.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.
Ed,
Please let me know if you still need help with regards to your order. J&P Cycles is doing all it can to make sure every customer is satisfied with their experience and continues to work through all the issues. If you send me your information including order number, I'll make sure it gets reviewed and taken care of properly.
Thank you,
Neil Parker