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J&P Cycles has a rating of 4.7 stars from 9,344 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
35,809 reviews
Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.
JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.
Ive ordered over a dozen things, an they always come on time and as described.
They have the parts i need for my bike
I lost my battery cover a while ago an finally decided to replace it. And i upgraded to LED lights and needed a module to stop the hyperflash
Great found them in stock since burly was going to ship it out around June
Ordered gaskets and basic tune up stuff. Shipped quickly as usual. Always top quality parts.
Reliability
Reliability
Have not got to use the battery charger yet?But ordering was easy and received it in a few days
Everything came as it should. Shipping was decent.
Price and availability
It's what I needed
Bought air filter and shipped to my home in a good time frame
Just trusted the name more than the others
Needed new air filter and this one was reasonably priced compared to the other ones
Received my order very quickly, product is exactly what I needed and priced just right thank you!
I've ordered from here before
The reviews
Nicely made and feels great. I am very pleased with the material.
Convenience
Because of the brand
Wide selection of parts and accessories available to choose from. Fast delivery.
They have what I was looking for in stock.
Thanks really good will be ordering more had what I needed and received very fast was really happy
Have things I need
Had what I needed
My Mustang seat and accessories arrived quick and in good condition. No complaints!
You carried the Mustang products I wanted at a competitive price.
Past experience and American made.
I ordered 2 seats, 2 dash kits, 2 sets of grips, and 2 tail light kits for 84-99 harley softails. My total $1300. Grips and tail lights shipped within 2 days, 1 seat shipped 5 days after the order date, and well the dash kits and 1 seat $900 worth never shipped. 10 days later I get an email about the seat, sorry we didnt actually have it... 2 weeks later still no dash kits. The customer care chump said " I cant cancel the order for the dash kits because they could show up at there warehouse in another week or 2. F THAT. I talked to a supervisor and she got me my money back... only took 3.5 weeks. Welp I got some $20 grips, and some tail lights. 2 thumbs down and one in the rear end. JP aint what it used to be. It is a waste of time. So is the other company they pretend to be...
My order came with a missing piece and the customer service team was very quick to assist me and get the issue resolved.
Very helpful and friendly
They seem to have best prices and customer support that I’ve encountered so far.
I ordered a Burly Fairing from them, the site said ships in 2-4 days, 6 days later i called them and asked why i haven't received a confirmation on my shipping, they told me they don't carry that part and the vendor they get them from hasn't received it either, i don't know how many times this changes hands before it gets to me, but 3 times is way to many. They didn't try to save me as a customer, i was polite and told him i ordered this, i was told i would have it by a certain day, that's not going to happen now, what can you do? He said all he can do was apologize. No discount was offered for the inconvenience, gift card or anything, i canceled the order and i will shop else where. Don't sell a product that you don't have and have no idea where to get one. My money and time shouldn't be put on hold while you figure it out.
Product was as described. Very nice. Comfortable. Quality made. Received quickly. Very happy with whole experience.
Have shopped there before. Was happy with everything I got there.
Good reviews. Everyone I know that has that seat is happy with it.
Easy to find what I needed & arrived within the same week I ordered. Very pleased overall!
I ordered a Siisy bar for my motorcycle on April 7th. I made two inquiries in separate dates on it arrival. Both times the reps said they couldn't supply info because they were have computer problems. After five weeks of waiting I called back and was told the order was on back order. Than I was offered a discount because I was canceling my order. I'll never by from them ever again.
Becareful with J&P cycle adds. I put in My search header, Dunlop k555 whitewall. It shown add J&p had for that tire. It is on sale at 145.99 from 281. Put my size in correctly, it went to cart 145, but at checkout it is 308. I called customers support, told it was my fault, I put wrong size in, I did it freaking three times, it rang up at checkout 308. Thier add is a scam...
I am a Canadian customer. This company normally sends out their Canadian orders via UPS... bad idea as UPS charges exorbitant custom brokerage fees. The default shipping service should be the USpostal service as they don't charge custom brokerage fees. Terry, the customer service supervisor is aware of this problem but doesn't see fit to use the postal service as the default shipping method for Canadian customers. When I tried to bring this problem to the attention of the customer service representatives, they couldn't care less. They wouldn't even agree that it was a problem. I have been a loyal customer for over 20 years... no longer. This company is going down the tubes
Jamie,
When placing an order, customers have the option to choose your preferred shipping method, either USPS or UPS. At this time, USPS does have longer delivery times. UPS on avgerage takes 2-4 days to deliver once it ships. USPS on avgerage takes 10-14 days to deliver once it ships. If you have any additional questions or need any help with your order, we'd be more than happy to help.
First time i used staff to pick out what i needed. Other that fork oil being to thin for my weight. Everything went great from ordering to install
Helped pick out parts id beed and checked witb techs for all my worries
Repeat customers are loyal. Your shipping always amassed me with its speed.
To lift the front end of my bike for ground clearance and stiffen it up so i can go off roading a bit more comfortably. And to improve the overall limp harley front end.
I ordered a HCI 105 polo style half helmet on 2 MAY 2019 and did not get no email confirmation or and updates as to where my package was. So after 6 Business days of not receiving my package I decided to give them a call and see what the deal was. After talking to their head supervisor named Amy she told me that the website states "package usually takes 2 to 4 business days to ship" in which I told her six business days has already passed. She also stated that they were not sure when they would receive the package from the vendor but when they did she would do overnight shipping. So in other words if I get my package it would probably be well over 12 business days and that's where the misleading and false advertisement come into play. The problem I have is them lying to customers about their ship time making people think they will get the package within 2 to 4 business days when in reality they do not even have the product to ship out and are unsure as to when they will even get the product from the vendor since they do not have it in stock. If you do not have an item in stock, at least state it some where on your website where people can see and know that it might take a month for them to get their package. I will never order a single item from this company ever again and will tell every one of my friends and never order product from here unless they want to wait two weeks to a month to get their product.
Patrick, we sent you a private message. Can you please get back with us so we can identify your order information and help get the answer you are looking for?
Appreciate "fitment" confirmation for my specific motorcycle.
Fitment was fine: Kuryakyn "Iso Grips" (Black) for 2023 Harley Street Glide Special.
Had product in stock that I was looking for.
Past experience with the specific product.
Order was received in a very timely manner in perfect shape installed in minutes and works perfect
Ordered parts in the past with good customer service on reliable products
Cost efficient and good reviews from others
Great product and great service parts arrived on time.
Gain trust and grow your business with customer reviews.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.
Thank you for taking the time to leave a review. It looks like some of the items on your order showed a lead time prior to shipping. The dash kit shows 3-5 business days lead time. The seats shows 1-2 business days. Lead times are there to advise our customers that it will take longer for the item to ship as we have to get it from our vendor. We do apologize for the frustration this has caused and the issue of not being able to get the other seat. If you have any further questions, please feel free to reach out via customerservice@jpcycles.com