• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,344 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1268
  • Quality
    8799

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.6%
Positive
8,247
Neutral
316
Negative
244

Instant Feedback

35,795 reviews

45
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How would you rate J&P Cycles?
Top Positive Review

“Burly Brand Tall Sissy Bar”

Chaplain J.
9/24/24

Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,344)

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Reviews that mention popular keywords

customer service (1210) quality parts (220) right part (294) quality products (202) credit card (56)
Thumbnail of user michaelh2073
3 reviews
0 helpful votes
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September 30th, 2023
Verified purchase

I have found that ordering products from J&P is as good as it gets. Items are easy to order and delivered very quickly. Returns are a breeze. They are my go to guys for motorcycle parts.

Reason I chose this business:

Returning customer

Quality
Thumbnail of user shannonk561
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

This product is true to size. Also a beautiful product 😍

Quality
Thumbnail of user curtisd211
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

Item I ordered was great item came quickly with know problems

Reason I chose this business:

They had what I needed

Reason I chose this product:

It was perfect for my needs

Quality
Thumbnail of user commodores8
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

Ordered new Vance & Hines exhaust and exhaust gaskets, order was broken into two shipments. Exhaust was delivered fast by UPS, exhaust gaskets were delivered by USPS and took over a week to receive.

USPS tracking isn't user friendly, very vague information such as moving through the system.? Customer service did what she could, she followed up on the delay and stayed in touch. In Hine site, I should've just drove to the HD dealer and purchased the needed gaskets and returned JP cycles gaskets.

Reason I chose this product:

Enhance performance and looks.

Service
Quality
Thumbnail of user dannyg466
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

I buy a lot from J&P for my 9 Harley's ranging from 1975 to 2019. They have what I need and ship fast and good customer service. I appreciate it

Quality
Thumbnail of user nicholasj10
1 review
5 helpful votes
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June 4th, 2015

Horrible experience, lied to, horrible customer service and will not stand behind their products. Will purchase all other items from anywhere else. Never again will I place an order with j&p cycles.

Thumbnail of user yevonem
1 review
0 helpful votes
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December 22nd, 2023
Verified purchase

Haven't open it yet, it's a Christmas gift.so when I do I will come back with a statement on it. I did appreciate that fast delivery I got. My son will be very happy with this.

Quality
Thumbnail of user skinneddowni
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

So far so good ordering is done now let's see how quick and how good they're product is

Quality
Thumbnail of user robbh32
1 review
0 helpful votes
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October 12th, 2023
Verified purchase

Had to wait a little bit to get a new shock for my springer. Out of stock. They let me know as soon as it was in. I got it the same week fits perfectly.

Reason I chose this business:

Reliability

Reason I chose this product:

Best fit, and price

Quality
Thumbnail of user bernier104
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

Part was ez to order. Shipped quickly and lo and behold the bike is up and running.

Very pleased with service.

Reason I chose this business:

Repeat business

Reason I chose this product:

Hoping it would solve the issue and it did.

Quality
Thumbnail of user armandom214
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

The product showed up promptly as promised. I would have appreciated a better description so I could have ordered this sooner.

Reason I chose this business:

Ease of ordering & returns when need be.

Reason I chose this product:

Its the only one that fit properly in my situation

Quality
Thumbnail of user vincentv345
1 review
0 helpful votes
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March 31st, 2024
Verified purchase
• Updated review

I just improvised to make it fit
Even the hardware didn't fit

Reason I chose this business:

Prices 😂😂😂

Reason I chose this product:

Fits my bike

Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously. We offer a 90 day return policy if you ever have an issue please contact us. Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com

Awesome 😎💯💯💯💯💯
March 8th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Prices 😂😂😂

Reason I chose this product:

Fits my bike

Thumbnail of user evant199
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

Had an excellent time dealing with J&P. My order arrived sooner than expected and in good condition.

Reason I chose this business:

Wanted to try them out and they had a deal going.

Reason I chose this product:

Liked the look of the V&H Sureshots.

Quality
Thumbnail of user theodoren12
2 reviews
0 helpful votes
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September 11th, 2023
Verified purchase

SIMPLY BAD! HAVE NOT HEARD OR SEEN A THING ON MY ORDER! BEEN WITH YOUR COMPANY MANY YEARS NEVER A PROBLEM...HAVE TALKED TO 3 PEOPLE AND NOTHING.
POOR TREATMENT. DID GET ANOTHER ORDER # BUT STILL NOTHING *******
SAME CRAP. VERY POOR TREATMENT FROM WHAT USED TO BE A GREAT COMPANY!

Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

Ted, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. We have privately reached out to you regarding your experience you should get an email shortly.

Thumbnail of user jasona1538
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

Received my package on time! It was in perfect condition!

Reason I chose this product:

Good product

Quality
Thumbnail of user chancer23
2 reviews
0 helpful votes
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April 1st, 2024
Verified purchase

I had an amazing experience shopping with you guys and super fast shipping

Reason I chose this business:

Good quality parts

Reason I chose this product:

Good pricing

Quality
Thumbnail of user austinn215
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

I ordered a bottle of fork oil and it arrived before expected.

Reason I chose this business:

They had what I needed in stock

Reason I chose this product:

Word of mouth, have used Belray brand before

Quality
Thumbnail of user jerryw1031
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

Got exactly what I order delivered fast! Great place for parts.

Quality
Thumbnail of user ericc2356
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

All parts arrived as expected. Jp cycles is the one

Quality
Thumbnail of user josephw2120
1 review
0 helpful votes
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April 1st, 2024
Verified purchase
• Updated review

Great product and the size chart was a huge help to find my way

Reason I chose this business:

Figured they would have a wide selection and great quality for the pick I needed

Quality
VERY EASY TO CHECK OUT AND FIND MY ITEM
November 1st, 2023
Verified site experience
• Previous review
Thumbnail of user jamesd4001
2 reviews
0 helpful votes
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March 31st, 2024
Verified purchase

Had the Tire I wanted & fast delivery easy to find on line

Reason I chose this business:

Past experience

Reason I chose this product:

What I wanted

Quality
Thumbnail of user jamesf4434
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

Fast shipping great products good prices reliable dealer

Reason I chose this product:

Like Michelin tires

Quality
Thumbnail of user joenunyastudiosn
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

Fast and prompt delivery of the correct parts that I ordered.

Reason I chose this business:

Excellent prices and having exactly what I needed in stock.

Reason I chose this product:

It was the parts that I needed to fix my bike.

Quality
Thumbnail of user christopherd2081
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

👍 good experience,👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Service
Quality
Thumbnail of user corym357
1 review
0 helpful votes
  • Send Message
March 31st, 2024
Verified purchase

Great quality and looks came with everything I needed to get the job done.

Quality

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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