• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,347 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1268
  • Quality
    8802

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.6%
Positive
8,250
Neutral
316
Negative
244

Instant Feedback

35,819 reviews

45
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How would you rate J&P Cycles?
Top Positive Review

“Burly Brand Tall Sissy Bar”

Chaplain J.
9/24/24

Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,347)

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Timeframe

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Reviews that mention popular keywords

customer service (1210) quality parts (220) right part (294) quality products (202) credit card (56)
Thumbnail of user tracyb1624
1 review
0 helpful votes
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July 31st, 2024
Verified purchase
• Updated review

Finding the right parts was very simple, descriptions was very helpful, customerservice is top notch

Agent was very helpful and worked hard to make the order complete

Reason I chose this business:

Had everything I needed/wanted

Reason I chose this product:

Researching the products and went with what I liked best for what I was wanting for my bike

Service
Quality
Very simple process and customer oriented
May 16th, 2024
Verified site experience
• Previous review
Thumbnail of user donv210
Don
1 review
0 helpful votes
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June 17th, 2024
Verified purchase
• Updated review

Had difficult finding the parts for our specific bike. Also try to cancel order with in 24 hours when I realized it would not work & parts were not gathered or shipped. Was told no. Then had to wait till we recived the parts which took 11 days. Then we had to go to FedX and return them. J&P did supply the labels & pay shipping, thank you. All the time not able to get my refund till they recive & process parts. Looking like a 3 week experience. Not happy. But everyone I spoke with was professional & polite. I still understand why go there all the motions for wrong parts to be shipped?

I did

Reason I chose this business:

Because you had everything. I’ve been stores & had great time

Reason I chose this product:

Limited choice you said they would fit & work

Service
Quality
Had difficult finding the parts for our specific bike
June 5th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Because you had everything

Reason I chose this product:

Limited choice

Thumbnail of user carll621
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Harley doesn't make pegs for a G3 bike. JP cycles does make it and the extension that I needed. Thank you J P Cycle!

Reason I chose this business:

For parts I could not get anywhere else!

Quality
Thumbnail of user davidv2424
DVO
2 reviews
0 helpful votes
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July 13th, 2024
Verified purchase

SO far so good with the tire. They had it in stock and shipped to me really fast. Will buy again form JP

Reason I chose this product:

Good price and in stock

Quality
Thumbnail of user davidm6394
2 reviews
0 helpful votes
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August 24th, 2024
Verified purchase

It was good. Free and fast shipping it was just what I needed.

Quality
Thumbnail of user drewbiedoobier
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Good quality, easy installation, looks real purty on the bike. Some would say badass but in my book, that's the result of half a dozen beers, a couple pickled eggs, and 5 or 6 white castles ifyaknowhatimean. I think ya do...

Reason I chose this business:

Cuz they gots the goods

Reason I chose this product:

Planned trip out of state, didnt want to try to balance all my stuff on top of my head

Quality
Thumbnail of user josephb3798
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

After searching the web site it was very easy to find the part I needed.

Quality
Thumbnail of user ronaldp432
2 reviews
0 helpful votes
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July 14th, 2024
Verified purchase

I found what I needed at a reasonable price, it was shipped the next day and delivered as promised.
Thank you.

Quality
Thumbnail of user gregu70
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase
• Updated review

They screws they sent were too short.
Actually snapped the head off of one of them torquing it to spec. What a huge headache.

Reason I chose this business:

Lots of Harley adds

Quality
Easy and helpful
June 26th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Lots of Harley adds

Thumbnail of user franciscom520
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

All in one stop! Always get my parts from JP. 🦅🦅🦅🦅🦅🦅🦅🦅🦅🦅

Thumbnail of user kelseyw187
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

I ordered this as a gift- he was excited & is currently installing!

Reason I chose this business:

My father had ordered many things from here over the years… so I knew it was a company he trusted.

Reason I chose this product:

He loves to just ride- with no specific destination in mind. This will help him enjoy those rides even more!

Quality
Thumbnail of user scottp2096
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

Great selection good prices. Beats the hell out of ordering it from H-D.

Quality
Thumbnail of user johnp7409
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase
• Updated review

Items in stock as always and 2 day shipping with Riders Preferred.

Reason I chose this business:

Can usually find parts for my 1965 Harley.

Reason I chose this product:

Same Tire I currently have on my bike.

Quality
Not the brand I prefer because other is back ordered...
July 5th, 2024
Verified site experience
• Previous review

Not the brand I prefer because other is back ordered but glad to use alternative.

Reason I chose this business:

Main place I can find items for my 65 Harley.

Reason I chose this product:

Need heavier weight oil for the summer

Great looking air filter
February 14th, 2024
Verified purchase
• Previous review

Air filter arrived quickly. Was pleased withe the looks and finish. Filter was easy to install.

Reason I chose this business:

Products and availability

Reason I chose this product:

Looks and pricing.

Quality
Easy to place orders and good pricing
January 29th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Been buying parts for years. Alway's quick shipments.

Thumbnail of user johnathonw17
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I ordered a pair of rotors for my trike. I received rotor that had the same part number on the box but were different sizes. I talked to someone over chat to try and initiate an RMA. Got an email needing pictures, so I provided them. Then i got another email from someone else wanting more pictures. About a week into this process i finally had to call and speak to someone to get the correct rotor and an RMA on the old one. Everything got resolved quickly after i called.

I ordered a pair of rotors for my trike. I received rotor that had the same part number on the box but were different sizes. I talked to someone over chat to try and initiate an RMA. Got an email needing pictures, so I provided them. Then i got another email from someone else wanting more pictures. About a week into this process i finally had to call and speak to someone to get the correct rotor and an RMA on the old one. Everything got resolved quickly after i called.

Reason I chose this business:

Good reputation and i have ordered from them before

Reason I chose this product:

Good name brand and they fit my needs

Service
Quality
Thumbnail of user davidm11180
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

As title states the bullet lights do not come with the bolt needed for installation and your stock mounting bolt will not work. Called customer service and had to be messaged later asking for the a picture of the parts they sent and a few other things. I responded with what I had and stated I should be offered a full refund or the bolt needs to be provided/sold as a necessary item. Either way I have yet to receive a response

As title states the bullet lights do not come with the bolt needed for installation and your stock mounting bolt will not work. Called customer service and had to be messaged later asking for the a picture of the parts they sent and a few other things. I responded with what I had and stated I should be offered a full refund or the bolt needs to be provided/sold as a necessary item. Either way I have yet to receive a response

Reason I chose this business:

Everything I’ve ordered was great before this is probably a one time thing

Reason I chose this product:

Closest to oem without paying a sload from harley

Service
Quality
Awesome
April 22nd, 2024
Verified purchase
• Previous review

Awesome that it's immediate feedback with matching vehicles to parts

Quality
Thumbnail of user stevej1507
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

LS2 advant x carbon box was clearly opened and damaged. No OEM protective stickers on the lenses. Dirt or staining along the collar of the helmet. Smell of men's cologne.

Cardo works well. Helmet seems like new. It's too bad I paid full price for someone else's helmet.

Over email. Credited 50.00 for issues with helmet. Would have like to have the money refunded to my payment option.

Reason I chose this business:

Reputation. Next time will consider Revzilla over J&P

Reason I chose this product:

Light weight. 180 chinbar. Cardo system included

Service
Quality
Thumbnail of user doyles75
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Great service great prices. Returns no problem. Very helpful and friendly

Set up a return for me

Reason I chose this product:

They had the tires I wanted

Service
Quality
Thumbnail of user andreww2398
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

Easy to find parts and fair pricing. Quickly shipped and delivered

Reason I chose this business:

Fair pricing fast shipping

Reason I chose this product:

To fix my bike

Quality
Thumbnail of user robertp5764
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

Great products and fast shipping! Would recommend to anyone.

Quality
Thumbnail of user nikkia162
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Very smooth transaction and helpful agent when I reached out.

Service
Quality
Thumbnail of user joset766
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

Haven't had time to put it on because I've been working so much

Reason I chose this business:

A friend of mine recommended you

Reason I chose this product:

Price was a little high, but it assure me that it would fit

Quality
Thumbnail of user scottm3935
1 review
0 helpful votes
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August 24th, 2024
Verified purchase
• Updated review

Good service. Hopefully these bars work. Will try them tomorrow.

Reason I chose this business:

Have what I want

Reason I chose this product:

She needs them

Service
Quality
Nice
July 12th, 2024
Verified purchase
• Previous review

Nice site. Found what I needed. Everything worked. Will order from you again soon.

Reason I chose this business:

Had what I wanted

Reason I chose this product:

Needed them

Service
Quality
Thumbnail of user jeand973
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Easy to order and install. Came quickly in mail. Will probably order something in future.

Quality
Thumbnail of user thomasp2739
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

Got the parts i wanted. I got them in a timely manner. Will definitely order from them again

Reason I chose this business:

Friend recommended

Reason I chose this product:

Customize my 883

Quality
Thumbnail of user davidc9850
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Easy to navigate and fast and honest shipping received on date given

Quality

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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