• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.2%
Positive
3,255
Neutral
57
Negative
509
387
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How would you rate JustAnswer?
Top Positive Review

“Plugged Toilet”

Georgie F.
9/9/24

Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,650)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (334) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user raya538
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

I have been unable to reach my local vet for several days following a c-section on one of our cows and I had been battling some challenges with the outer layer of hide getting infected and not healing correctly. I was able to get the assistance and answers I needed in a timely manner. Excellent resource and I am grateful for the availability.

Reason I chose this business:

I was out of options and thought I would give it a try.

Thumbnail of user terryg1052
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Just answer was a very satisfying experience their professionals help me solve all my problems thanks just answer

Reason I chose this business:

A friend highly recommended you

Thumbnail of user estellal4
2 reviews
0 helpful votes
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June 25th, 2024
Verified purchase

I thought my 13 week old puppy had chewed on a bar of rodent killer and was freaking out! JustAnswers immediately connected me with a live Vet. Dr Brian Monk was kind, patient and took the time to explain the seriousness of our situation. He even helped me locate an emergency veterinarian clinic open today. Luckily it turned out to not be rodent killer after all! I highly recommend JustAnswers for anyone with questions about their fur babies!

Special thank you to Dr Monk!

Reason I chose this business:

Easy to use

Thumbnail of user debm460
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

Rachel listened to all the circumstances and gave me advise which eased my mind. She also assured me that she would be available if I have any more issues.

Thumbnail of user amyl2472
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

Dr A was thorough in his evaluation, as well as, reflecting his care and concern for my dog. He offered home remedies if I chose to try before taking him into the veterinarian office.
Greatly satisfied!

Reason I chose this business:

I hoped to receive a quicker response than the through our larger veterinarian office.

Thumbnail of user jepthemenial
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

I needed help fast as like 123. I received the best guidance to solve my problem!
Thank you.😊

Reason I chose this business:

Everyone deserves an opportunity to be of an assistances when it is necessary!

Service
Thumbnail of user deer317
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

As long as I spoke via texts the vets answers answered my insecurities about my dog he has rectified my worries

Reason I chose this business:

Perfect search engine choice

Thumbnail of user bmm12
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Lawyers were able to answer my questions promptly and helped me deciding my next move in life.

Reason I chose this business:

I used it before for lawyers in 2020

Thumbnail of user tomh2358
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Cody responded quickly, gave me specific related information that led me to find the issue. His recommendation and insight helped me resolve a broken wire. Our HEV WARNING light was resolved and no codes were detected after repair. 2017 Hyundai sonata is back on the road. Thanks Cody!

Reason I chose this business:

Seemed to be a quick place for help. I wasn't expecting him to actually call. Gr8 service.

Thumbnail of user carolh2837
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Immediate access to an attorney who was able to answer my questions and allay my concerns. The experience was just what I needed and at an extremely affordable price.

Reason I chose this business:

Was not interested in establishing a relationship, but just needed a specific question answered.

Thumbnail of user azlb
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

In my gloomy, dark and stupid country France everything is difficult, complicated, and most of all this country is not animal friendly at all. Most of our vets are more passionate about their cashier than your animal. As France love to impeach people being independant and responsible, they won't never provide a service like this one. They rather help kids to learn about adult stuff than to take care of animals and wildlife. That said, I am a bird rescuer, I also have dogs and now a little experience with them and veterinarians. Unfortunately my longtime vet who was very different from his colleaguesleft the country last month (i understand him so much) and now I deseperately need to replace him. Finding a reliable vet for my dogs will be a long process, even living near of Paris. But for a small bird...forget it. They don't care, they don't know, they are in vacation, they are not expert, they don't answer etc. Even a quite famous place located near La Bastille won't answer when you write them although you are well known as rescuer. So my last chance was to ask for help here. I can not tell if my animal will be ok on a long lenght,but he seems being a bit better. I am following all the advices that have been given to me and I also learned things I have searched in vain through the web, even in english, like proper food brands to give to my friend. Explanations, and even older advices given to other users helps me so much. In the end all the Dr here are agree to say that my bird has a to change his diet. Seeds are not a sufficient diet and they even gave me some articles that which explains the process to feed my bird and keep him in an optimal health. So, fortunately I am fluent in english, otherwise my bird would probably be in dangerous state at this time. I really hope french people from this profession will read this. Bravo la France, pays en ruine de tous côtés.

Efficient.

Reason I chose this business:

As I explained just above I live in France near Paris where there are no avian Dr experts with small birds available, especially during the summer.
As I was desesperately I say deseperately searching for help through the web with keywords that could evoke my birds symptoms, I have found articles from this platform and I finally subscribe to get help, which I had in less than two minutes, for less than 30€ and the right to ask multiple questions to multiple avian practicioners.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645

Thumbnail of user kimp1292
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Consulting attorney was very empathetic and professional … cutting to the chase and offering sound legal advice. Whole process was quick and painless!

Thumbnail of user sandrab4003
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

Asked for £1 to check back said would send questionnaire and to download app but took £29 without me doing either of these so beware if you don't want to lose money didn't even answer my question

Basically said no way I'd any chance of getting money back

Reason I chose this business:

Took money before I'd even downloaded app disgusting service won't refund as they say I'd agreed to this but there was nothing mentioned about a subscription so cancelled and blocked

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user lorettal216
1 review
0 helpful votes
  • Send Message
July 9th, 2024
Verified purchase

Coming home from work around 9:30pm my check engine light, vsc, and traction lights all started flashing and my car wouldn't accelerate over about 20mph. Fortunately I was snout 2 miles from home. While googling the symptoms I came across just answer. The mechanic I connected with was Alex the mechanic. I honestly didn't expect much of an answer to my problem since he'd be trying to help by phone. Wow! Was I surprised. Alex was simply wonderful. Not only did he accurately diagnose my car's issue but he was patient, reassuring and kind. And most important he was accurate. He took the time to ask questions, wait for photos to be texted. At one point our call was lost he called me back immediately. I highly recommend him. In fact search and favorite him now, he's worth it!

Reason I chose this business:

It wasn't a choice initially, I fell into it researching my cars symptoms. After my experience with Alex and the benefits of just answer, roadside assistance, etc and the reasonable monthly cost I devised to keep the subscription.

Thumbnail of user danl1316
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Start key no longer worked. We got to the root of the problem in about 15 minutes. Excellent work.

Thumbnail of user robertt3906
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

I don't have access to a phone only this iPad please don't tell me again the tech will call!

Reason I chose this business:

I am desparate

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com

Thumbnail of user gailb1117
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

These people were almost instantly responsive to my email & it was much appreciated. Although I do not need this service at this time, I will definitely keep them in mind.

see above

Reason I chose this business:

By mistake I clicked on the wrong button & sent them an email to which them almost immediately responded & resolved.

Service
Thumbnail of user scotts4442
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

The attorney I spoke with was responsive and knowledgeable. She was able to quickly respond to my questions and provided me with referrals in my area to pursue additional resources.

Thumbnail of user pattys533
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

AllenT1003 with Justanswer was so knowledgeable, professional and courteous and to the point on the question I had regarding my moms buick. It gave me a piece of mind and saved me money because I wasn't going into a mechanic shop blind sided. I would definitely having Justanswer as a resource.

Reason I chose this business:

Reasonable and felt I would get awesome customer service after reading the reviews

Thumbnail of user annw1332
2 reviews
0 helpful votes
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June 25th, 2024
Verified purchase

My neighbor's security cam is angled more into my yard & driveway than it is onto our shared driveway. There is no notice posted that states we are under surveillance. I feel that he is spying on us and this is an invasion of my privacy.

Reason I chose this business:

I've been using JustAnswer for questions about legal matters for quite sometime and feel that the answers I've gotten are fair and adequately reflect the law.

Thumbnail of user barbaraw2921
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

I was seeking the help of a vetenarian at 2:00 am this morning. And I did get the help I needed. However when payment was requested, I did not see a correct charge for the service. The amount shown to be charged was $5.00 which I authorized with my credit card and payment was successfully processed. But when I checked my balance on that card this morning, there was not a charge of $5.00; but rather a charge of $35.00. I was shocked and dismayed that I never saw the correct charge.! It is very dishonest and very poor business to do that to your customers. While this may seem like a very small issue to your company; it is a very big problem for me!

IDK yet?

Reason I chose this business:

I needed assistance with helping my dog at 2:00 am.
And I am listing my issue with customer service here and NOW!

Thumbnail of user jessea488
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

My experience was good. I just recommend that if you are not savy with technology I would go with the phone conversation instead of typing. Other than that it is a great way to get the right info on your vehicle.

Reason I chose this business:

I've seen it many times so I decided to use it.

Thumbnail of user br397
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

I inquired about a fairly complex real estate transaction: a 1031 exchange. Lane explained it in a way that a layman like me could understand. I asked a number of follow of questions, Lane was very patient and answered each question, and the answered were timely and complete.

Reason I chose this business:

I was researching 1031 exchanges, but I wanted more specific information, so I googled real estate attorneys and this link popped up. I suspected that it would be cheaper and quicker than scheduling an in-person consultation.

Thumbnail of user barbarah3424
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

I was looking for support on a weekend in order to be prepared for a meeting that was scheduled suddenly and seemed to be leading towards a result of homelessness for a friend

Reason I chose this business:

I chose Just Answer because there was a choice for communication. I knew I couldn't sit by the phone because too much to do in a short time. I was able to get the support I needed within just a few hours and by SMS.

Thumbnail of user terrya991
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

My air conditioner is working great, thanks! Diagnosed and prescribe the correct action without hesitation.

Reason I chose this business:

Google search

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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