• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.2%
Positive
3,255
Neutral
57
Negative
509
387
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How would you rate JustAnswer?
Top Positive Review

“Plugged Toilet”

Georgie F.
9/9/24

Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,650)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (334) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user morganm560
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

Had a technician help my husband and I trouble shoot our dryer and ended up being able to figure it out.

Reason I chose this business:

I had used it before for issues with my washer and we were able to figure that problem out too.

Thumbnail of user tricial133
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

I thought this was an online veterinarian service. I knew my cat had an ear infection and was hoping for antibiotics. I paid $35 to be told. Yes he has an ear infection go to a vet. The vet I spoke to did give me some homeopathic options

Reason I chose this business:

I thought this was an online veterinary service

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user dustong3
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

I had an emergency and saw that I could get quick help and answers for 5$! I am permanently disabled and a single father so I don't have much money to live off. As I was waiting to be connected to an expert I was also charged 35$ for a monthly membership! It's a trap for people with any kind of health emergency. Of course I didn't have time to completely read terms and conditions or even the 1st sentence! So now I have quite literally no $ for the rest of the month and still have bills coming. I barely get enough for rent let alone anything else.

Reason I chose this business:

I chose JustAnswer because it said I could get quick help and answers for 5$

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Duston,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35

Thumbnail of user davez515
2 reviews
0 helpful votes
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June 28th, 2024
Verified purchase

From first contact every one was trying so hard to help and they all helped I did not feel like a outsider but more like one of them they have helped me more than they know I was consideringyt off mid conversation (my fault)but they made contact with me 2 more times to help me and you o make sure I understood what we talked about. Great minds t was like blast hopesmart people and thanks you guys

Reason I chose this business:

Because I could not afford to put my car in a shop

Thumbnail of user daveb2060
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

I was wasting time phoning and emailing lawyers trying to get someone to answer some basic questions. No problems with JustAnswer, within minutes I was connected with a lawyer with the expertise that I needed.

Reason I chose this business:

Experimenting. I wanted legal advise and phoning/texting wasn’t working.

Thumbnail of user barbaral100
2 reviews
12 helpful votes
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July 2nd, 2024

Dr. Scott Nimmo was very reassuring. When I picked up Tashi from the groomers, she immediately emptied her bladder a the front door. The odor was very strong. The groomer and I has a similar reaction... Tashi probably has a UTI. At home, she continued to strain to urinate. I could see no drops of urine as i followed her around the front yard. Earliest appointment with Vet was available a day and a half later. Contacted JustAnswer. Dr. Scott Nimmo asked a series of questions to assess Tashi's general overall health and to diagnose Tashi's specific problem. He recommended cranberry chews and a 1:4 ratio of milk:water, which Tashi loved! She ate well last night and then again this morning, after days of picky eating. Dr. Nimmo made recommendations I could use to help alleviate some of her symptoms prior to seeing the Vet.

Thumbnail of user ronaldg1035
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

I was told that I would pay a dollar for an answer and be able to cancel to get my 46 dollars back. Instead you charged me right away. I was able to cancel but you kept my 46 dollars anyway.
I would never use your service again.

I was deceived

Reason I chose this business:

Because you seemed honest

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user rickr1211
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

Received the answer I was looking for including a pdf with instructions on installing the part.

Reason I chose this business:

Used before with great luck

Thumbnail of user emmaf476
2 reviews
0 helpful votes
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June 25th, 2024
Verified purchase

It was so fast and easy to get answers. Dr.Winders answered me very quickly. He explained things to me and was so helpful. I downloaded the app to keep on hand. Awesome app for anyone needing answers.

Reason I chose this business:

I looked online for help and chose the app

Thumbnail of user jennl293
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

I spoke with Woody463 who was very patient and knowledgeable. He walked me through the process and we quickly determined what the issue was. He sent me a link for the transformer needed and also advise me that this site has a ton of other experts and in different genres that are available for help! It was a pleasure speaking with you today, Woody. Thank you for your help.

Reason I chose this business:

I had just been researching ways to fix it myself and every time I searched for answers. Just Answer would pop up and I realize that most of the information that I got that helped me was from adjust answer for him so I decided to give it a shot and I’m glad I did.

Thumbnail of user lorenes38
1 review
0 helpful votes
  • Send Message
June 25th, 2024
Verified purchase
• Updated review

Started slow but in the end the steps to solve my problem was answered when I got encouragement and the steps to look it up. This was my first experience using Lyft. I am use to calling but it worked out.

Helpful and informative.

Reason I chose this business:

No choice the company provided your assistance when I needed it.

Service
Automated not speaking to someone for support however, the staff was helpful in giving direction an.
June 25th, 2024
Verified purchase
• Previous review

Started slow but in the end the steps to solve my problem was answered when I got encouragement and the steps to look it up. This was my first experience using Lyft. I am use to calling but it worked out.

Service
Thumbnail of user frankp1625
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

First we chatted with AI who connected us with a real live person. We received a phone call within 15 minutes. The helpful mechanic solved our electrical problem.
We now have electricity and are ready for our first vacation in the trailer😀

Customer service quickly responded to our request for help and kept us informed until we were contacted by the mechanic.

Reason I chose this business:

We needed help!

Service
Thumbnail of user kareng3267
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

We did not want to sign up for $55 a month and they cancilled our order for us.

Reason I chose this business:

Crumbl Cookies directed us there. We had no idea what was happening when we were signed up

Thumbnail of user lauras4003
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

I try to do my own appliance repair JustAnswer was my answer! The gentleman I chatted with was very knowledgeable and understanding. He asked several questions trying to pinpoint my problem-and he did. Ordered part and YouTube video on how to install. I will definitely recommend Just Answer.

Reason I chose this business:

I googled how to repair my appliance and it came up.

Thumbnail of user michelej333
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

I add am very pleased with this service! Kristina Esq. Gave me reasonable answers and let me understand from the perspective of the court how my requests would be reflected on. Kristina's knowledge helped me to decide or understand whether the things I was asking for were reasonable or not. I am glad I opted to try this service out.

Reason I chose this business:

I needed a quick answer from an expert, but I was very apprehensive about consulting with a lawyer in person, but I also needed real time support. I am very glad this option came up.

Thumbnail of user melodyc269
2 reviews
0 helpful votes
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June 21st, 2024
Verified purchase

Someone came online immediately when I wrote my question. She then located an expert plumber who texted me right away (Gary). He explained the process to solve my issue clearly and succinctly. Fantastic service - saved me the time and effort of locating a local plumber and getting ahold of one just to ask a simple question!

Reason I chose this business:

Have used before for many other types of questions, including legal.

Thumbnail of user angelab3327
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

I reached out to ask a question for a friend of mine related to pay for time. Received an immediate response (within 5 in) and a call from an attorney who gathered additional information and provided guidance for next steps.

Reason I chose this business:

I chose JustAnswer because I was able to confirm via chat that the question I had was appropriate and required expert guidance from a licensed attorney.

Thumbnail of user jamesc7861
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

At first it was difficult to reach the Doctor, trouble connecting by phone but, when we connected the advice was very helpful. My advice is just be patient and don't give up. The price was very reasonable.

Reason I chose this business:

My nurse wife had previous experience in online helpline. She mentioned that the cost had went down from her previous experience.

Thumbnail of user cynthiak1462
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

I didn't wait long to connect with an appraiser. The process was simple. I supplied a few pictures and the known history of the items. Within a few more minutes I had my answer.

Quick, easy, and professional.

Thumbnail of user lindseyg281
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

My cat, Ozzie, was having issues with one of his eyes suddenly, which sent me into a panic. I found justanswer and was connected with a vet who was able to take a look at his eye and compare his symptoms to figure out it was most likely allergies or an upper respiratory infection. She gave me a list of recommendations that I could purchase over the counter to see if they help him before spending hundreds for an in person vet visit. I feel so much better now!

Reason I chose this business:

It was quick, easily accessible, and I thought it was awesome to be able to connect to an expert directly while still on the go.

Thumbnail of user miker2423
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

The expert did a nice job simply answering my questions plus giving me some added info that educated my about the topic I was interested in. Really helped me clarify how I am going to execute my project. Great job. I will call this expert again in the future.

Reason I chose this business:

Accidentally found it but plan to use more in the future.

Thumbnail of user stephaniea1631
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

I never would've expected to have somebody call me back so promptly and was such sound kindhearted and knowledgeable advice and he truly could tell he was a doctor or at least a practitioner. I was so grateful and he was so kind and he told me to call him back over and over again if I needed anything else you went above and beyond anything I ever expected thank you very much.

Thumbnail of user juliem3160
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

I operate a vintage and antique store. I acquire pieces that requires background info and value in order to provide details to clients. The valuators have been a great help in providing this important info which has been integral in growing our business. A huge thank you to James and Michelle for their expertise with vintage and antique items.

Reason I chose this business:

I needed a way that i could communicates with a specialist at any time of day or night. Sending my queries is easy and I know it won’t be long before the info is received.

Thumbnail of user tomb2551
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

I was very impressed by the professionalism of the lawyer. The service was prompt and my question was answered completely as well as an offer of advice moving forward. I'm shocked how simple it was to get clarification. I wasted hours reading the Landlord Tennants act for Ontario. I should have called them from the start. I will not hesitate to do so in the future.

Reason I chose this business:

Google search looking for help.

Thumbnail of user stevew2628
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

For those of us older people getting in person assistance is invaluable. If you have trouble navigating on line help, do not hesitate to call service line. You can get help to talk you through and even with permission come I to your computer and solve your problem.

Reason I chose this business:

Because I was asked and for the first time able to solve my continuing problems with my copier.

Sitejabber for Business

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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