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JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I had a problem domestically and internationally with a scammer. Zoey_JD quickly speculated as to the problem and was 100% correct. She put me at ease and removed me from harms way. Joey had a depth of experience and was right about the 'probable' relationship to the international law and the domestic solutions too. She was quick to take a direction and provide my solution. I wasted no time and she was great value for money. Many thanks again
I googled my problem and Just answered a similar problem they dealt with.
Spoke to James as to how we could open the bottom freezer drawer which was stuck, we think due to an automatic drawer closing system malfunction. We had already opened the top drawer, removed the insert and tried to see what was causing the issue. James suggested removing the top drawer which was not possible and then to use "brute force" on the lower drawer by prying the drawer off the runners. Really? We can't access the lower drawer runners so this would only cause more damage. Very unhappy.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have spent the last two days trying to figure out my dishwasher problem. It seemed electronic so I didn't want to schedule a repair, I live in an area with no service. Finally scheduled it, then called Just Answer and had the issue resolved in 5 minutes!
Online search
Sadly tomorrow I will be putting her down as the stroke robed her of her bodily functions
My wife passed away without a will and no life insurance and no estate. I closed out our utilities as I had to move in with son. The utility companies sent checks for deposit refunds in my wife's name and I was needing to know whether I could endorse the checks and deposit them or what...just answer put me in touch with an estate lawyer and in a few minutes he explained what I needed to do and options...thanks
Advertising sounded right for the questions I had
I received a call in just a few minutes, the lawyer was very knowledgeable, and he advised me I could do what I need done without a lawyer! That's great news, this was a very productive experience, thank you.
They helped me know what is wrong with my fish and my best course of action.
The peace of mind knowing I'm doing everything I can and now have a plan for continued treatment is exactly what my panicked self needed.
I needed help, as everything I was doing wasn't making anything better.
Was about to cook a huge meal, and the oven was giving an error code. A simple Google search didn't provide an answer. JustAnswer responded immediately and referred the info to a technician who called me within a minute and he solved the problem right away. Food is happily cooking now.
Saw on the internet
I had an obscure issue with my sewing machine, and the expert helped me work through troubleshooting. Didn't resolve, but now I know a service visit isn't money wasted. Very attentive during the process. Appreciated the help.
Google search.
The Attorney that answered my question was very Professional.What I liked about her was she took her time to answer all my questions and showed that she cared that every one was addressed with a honest sincere answer.I appreciate her for doing that!
PC would not boot properly. Boot up fladh drive was 200 km away. Was on hold a few minutes, a few more minutes to het connected with Cal. They had a logical series of things to do, the first step worked. Whew!
Referral from Dell
Everyone I had contact with either online or by phone were very helpful and courteous. Austin did a great job explaining what to do and gave me good information when it couldn't be fixed over yhe phone.
Very efficient and understanding as I explained I was 78 abd not up with this kind of thing. We got there in the end
I phoned sky help line and put onto Justanswer
I had the opportunity to speak to a very knowledgeable attorney who gave me valuable insight into my plight. At a time of desperation and legal uncertainty, he gave me the insight necessary to proceed
Needed quick knowledgeable answers
I was looking for information on what activated a certain relay to make my AC work. My TEC nailed it
Seems the only ones I could get help from
I had an enquiry about a construction and the information provided has really helped me move forward to the next stage.
Quick, easy and professional.
I had a couple items I needed to know the value of Ann Will got back to me right away, and I got the answers I needed.
I felt compassion from the provider. She gave me great advice.
Easily available with wonderful providers.
Very Polite & helpful! It only took about 5 minutes for him to help me with my issue
The vet called me within five minutes. He was very kind, reassuring and informative.
Very pleased with this first experience. Problem resolved quickly.
Was reading the online manual and saw the link.
He answered all my questions and showed genuine concern for me.
Needed advice
I had an immigration question that I neededed answered in order to make the best decision to bring my fiancé to the state
On two different occasions application to the uscis was concerns $#*! to why the uscis denied my applications Judith was able to not only answer my question she also guided me to the best route to take to resolve my issue. Thanks a lot I recommend this service for anyone who needs legal advice
24/7 support
Two veterinarians addressed my question quickly and made helpful suggestions.
I needed solutions quickly on a Sunday morning when offices were closed.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28