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JustAnswer has a rating of 4.2 stars from 7,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
It is now hard to find camera shops if you get stuck with your camera, so this service is a great alternative. Very quick and not too pricy, and there is not limit on the time you have to take (as far as I understand).
I have asked many questions and have always received great advice! Thank you all for what you do! From something that I could have most likely found online to the harder questions that you really need advice on.
Gone to the tight place and then maybe I will get to play and not go through this again!//////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////
When I explained that I was 70+ the Computer Technician offered to lead me step by step through the process. Fortunately for him I didn't find that necessary. He was very courteous and made the whole process painless.
Tip for consumers:
I came through the ASUS product Site and at first didn't realize that I was dealing with another company.
You were a great help in activity my new phone. Thanks
Need help with my new phone.
The advice I received was invaluable and safety minded. Thanks again.
Waiting on the finished product undetermined ending December 2037?
Google encrypted
Joined and connected with a lawyer on the site, the advice I got was to google the answer myself. I realize for $89 I wasn't going to get much but I was hoping for a bit more than " conduct a generic internet search" and than find a local lawyer.
I had been having constant issues with my tv volume going up and down. I had my cable provider out, but they said it was my tv. I called the tv company, they blamed the cable provider. I was at my wits in when I noticed JustAnswer advertised. With great hesitation, I decided to email them. Within minutes, I had a response and a live person on the telephone. He was able to fix my problem within minutes. I am thrilled!
I've used this website for two different issues, both vets, one large animal, a goat, and one cat vet.
The goat situation was quite difficult and the vet, who worked with me was very qualified and helpful over quite a few days. She explained everything clearly with care and feelings for my milk goat. I couldn't have had better care if I had taken her to a vet in person.
The cat vet was just as helpful, although the situation was not as serious.
I will use this site every time I have a need they can fulfill.
Wonderful. He was knowledgeable, helpful, courteous
Because they could help
I got the idea and expert opinion against my situation.
I need help with my bearded dragon and I don't think I had a good veterinarian so I ask someone you seem to know a lot about it which I was happy about. I just feel so helpless but he gave me some ideas and I'm getting a second opinion so thank you again
Very specific repair steps! Guided me directly where needed.
Found some great info on the web.
Was very knowledgeable and patient with me which goes a long way.
Just a google search came up with JustAnswer.
Advise given to connect the sensor to weather station do not work.
Advise great. Product still fails to operated properly
Excellent and fast experience, all questions clearly answered.
Had health concerns.
Mark P was very helpful and prompt with his response. Very informative.
Found it online
He answers all questions and has a lot of experience.
Mr. Winston was very helpful and knowledgeable. He did not, however, help me resolve the problem, due to the problem being a bad main board, but he did help me get to the conclusion that the main board was bad.
Fixed my FB technical issues within minutes - fantastic! These days having to wait days and days for social media platforms to help with an issue just doesn't work - so for a few dollars my issue was fixed straight away. Thank you Rahul!
Our dog swollowed medications that were intended for my daughter. The veterinarian gave me helpful advice and a "what to do" list to successfully manage this accidental overdose. The vet also contacted me to check in regarding the condition of our dog.
Call not completed no resolution of tbl. Will use utube for news only on laptop. Roku/tv for all else.
Empty
Was set there by utube.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Just answer provided with good feedback to solve my problem. I followed their advice and I think the problem will come to a good resolution. I will give them 10 stars out of 10. The service was prompt and efficient.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Sara,
We're sorry for any frustration that you may have experienced in using the service. We would love to help you out.
If you send us your email address and additional information we're happy to take a look at your account and work to address any outstanding concerns!
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-805-5962 ext. 28