JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I needed to know what rights my son had about leaving NZ to settle in Australia when. He had children from a previous marriage. He doesn't want to bring the children with him. But I could not find an answe anywhere, and didn't have an unlimited amount of money to spend on visiting lawyers in person., but I received a very prompt answer from this site, and the reply was in language that I could understand. An up date, following advice given here, my son contacted a lawyer that told him that there was no way that his ex wife could stop him from leaving the country, it was good to get the advice here to start with as we weren't sure about going to a lawyer or if there was a chance for him. So, we are all happy, except the ex wife. Thank you
Wasnt sure what to expect from Jiffypop legal counsel, I couldn't get ahold of my program attorney and I needed to make an immediate decision that was convoluted enough to have me convinced that I was either right over the target, or about to get ripped off by a customer and just have to write it off, or go to jail. It was a heated situation, and I needed answers NOW! That's exactly what I got, at 8 o'clock at night! Highly recommended. For $5 I got advice that could potentially save me thousands down the road just by adding two little bullet points to my contract accompanied by some select legalise and I will be completely covered.
I never do stuff so rash to require in person representation so honestly, I'm thinking about firing my current attorney and just sticking with JA for making the hard and fast business decisions.
I paid the $5 to ask a question and did NOT know I was signing up for a $60 recurring membership fee. I was glad to pay the $59 to talk to an attorney that was clearly stated ahead, but not the $60. I canceled the membership next morning and ask for the membership refund and was told that I overlooked the information about the membership ship. I am very careful and it was not obvious that I was being charged a membership. The email and my credit card is how I found out after the fact. The refund was denied. This is a scam.
Tip for consumers:
I am only claiming scam on the membership fee. The quick call with the attorney confirmed my legal decision to file trespassing charges. However, I never agreed to a membership. The website needs to make it clear what you are signing up for.
They do not inform you that you are signing up for a membership and will be charged a fee later. They charge you an initial small fee (this doesn't make sense if you are also signing up for a membership, why would they charge the fee). Also, the answer I got was not helpful at all.
Hi S.P. I apologize for your experience and we'd like to look into this further. Would you please reach out to my team so we can find your account and make this right?
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I joined JustAnswer, because they offered $5.00 free trial and I understand there is monthy charge.of $60.00. I was going to cancel after just few days, because I was not too impressed with the service, but they charged me $60,00 anyway.
Hello Cindra,
We hear you and will be happy to resolve this concern.
Please reach out to us with the email address you used to set up an account so we can help you with a refund.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
Look up the bait and switch phrase and JustAnswer's picture should be there. They'll hit you for a $5 "join fee" and then, somewhere, somehow, add a $37 MONTHLY fee that they'll refuse to refund even when you reach a live voice to secure your money back (no luck so far, but I haven't given up). The chat was helpful until I realized I couldn't solve my problem without a technician (no one's fault there). The one-star rating here is only because there was no way to give it a zero or a minus.
Tip for consumers:
That joining required a monthly charge.
Hello Steve,
Thank you for reaching out and we're sorry to hear about your experience with the membership offered on the website. Please send me an email so we can assist you further. Be sure to reference your review here.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
Angela
JustAnswer Customer Care
AngelaWS@justanswer.com or 800-808-0645 ext. 28
We were desperate for help on Christmas night for our refrigerator and got it right away! Billy, the technician answered our cries for help. We tried everything he suggested. Not only did he diagnose the problem, he gave us the exact part and the price. We ordered the part we needed right away!
Hesham was my technician when my computer stopped sending and receiving emails. Since it is a business email address, it was imperative that it got back up and running. Hesham met the challenge, and had me up and going in no time. Professional, quick responding, and polite. Just Ask and Hesham Allowed me to get my invoices out on time. Thanks Hesham!
I was having trouble starting my car and searched the web for reasons for the problems based on the symptoms I was experiencing. I came across JustAnswer so I chatted with a mechanic who connected me with someone with experience with the model of car I have. The mechanic solved my problem immediately which saved me from having to pay to have the car towed to a mechanic to have them diagnose the problem.
Thanks to JustAnswer I was able to fix the problem myself and it saved me hundreds of dollars.
Fast and efficient customer svc. The Mech Eng did all the work.
No hassle, fast and efficient.
The Website directed me to Just Answer
I didn't get enough of an answer to make an intelligent decision.
It popped up out of the internet murk.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
The answer was quick and saves lot of time and very informative.
Just came across
I went to JustAnswer with a thermostat problem. Before I really got into a conversation, I figured out the problem for myself. The response was prompt and the conversations friendly. Unfortunately I did not need to continue the conversation to the end.
Excellent advice, thorough and courteous. Very helpful
This was my first time posting at this site. I like the fact that the site has a customer service 24/7 phone line with a live person to speak to me. I was dubious when I has to put in my credit card number, but when I got a live rep to talk to me, I got the trust.
The response was incredibly accurate and helpful highly recommended!
For legal advice
I wanted to speak to a veterinarian about problems I've been having with my 4 year old rottweiller as I've been struggling with medication and diet changes with him his entire life. The vet that answered me gave me a fresh perspective and because of the tests that he recommended be done on my PupCake I have hope that maybe I can relieve his suffering. I'm going to be taking him to a new vet and have the recommended tests run. This site gave me a new direction to go and that is much appreciated. It was also completed in a very short amount of time, no waiting for a response. Thank you, JustAnswer!
HEY, IV'E REALLY JUST STARTED WITH MICHAEL. LET US TALK AWHILE AND I'LL BE HAPPY TO GIVE YOU A BETTER ANSWER. OKAY?
I ASKED FOR ANSWERS AND I WAS TAKEN TO JUST ANSWER.
We went to this company seeking repair help for a freezer. Did not offer any help other than to call have us call a local repair technician. Which we have done.
We were a assessed a monthly bill for a membership we did not sign up for. Today I cancelled the membership and asked for a refund. I was told there would be no refund and they did cancel the membership. But like I said no refund.
Do not do business with this company. It is a rip off. Horrible company to do business with
Hello Kevin,
We're very sorry for any billing concerns that you have and to hear that you did not receive a satisfactory response from the Expert.
Please reach out to our Customer Care team at solutions@justanswer.com or at 1-800-905-0124 (6am to 9pm PST) and ask for our Admin Team.
We're more than happy to take a look at your account to see what happened and address any issues that you have. We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating.
Best regards,
JustAnswer Customer Care
Solutions@justanswer.com
Great - I received my answer within minutes. Excellent and accurate information.
Recommended by a friend and I knew JustAnswer is a reliable source
I received timely information and it was very helpful.
Fast and reliable answers
I worked with a few of the customer service representatives on some questions I had about my account. They were all polite and thoroughly answered my questions.
I also worked with a customer service supervisor named Adam Roesel. He went above and beyond in answering my questions and was very knowledgeable. Very professional and responded quickly to my questions.
Way to go Just Answer customer service. Thanks
Terrible site! I gave it 1 star because I couldn't rate it any lower. Very sketchy website. It is also very expensive! I signed up for unlimited plan and all of a sudden they said my account was canceled by a moderator and the guy on the phone could not answer my question and avoided it. I asked 2 questions and they were locked and they couldn't tell me why! STAY AWAY! This site is dangerous!
Put my mind at ease. I feel like I can get justice.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Jane,
We're sorry for any frustration that you may have experienced in using the service. We would love to help you out.
If you send us your email address and additional information we're happy to take a look at your account and work to address any outstanding concerns!
Best regards,
Angela,
JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28