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JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I replaced my sun visor and shorted a wire that ended up taking out my moonroof, electric seats, radio, and courtesy lights. I checked everything in the manual and all three fuse boxes. So I came across JustAnswer chatted and ten minutes later I was listening to my radio w/ my moonroof open. They had all the answers. Excellent service, Thank you all. Doug A Customer.
Absolutely fantastic. Dr. Jon was knowledgable, friendly, and explained things to me in a way i could understand. Going face to face with, say, four other doctors would not have helped. Only dr. Jon could! A remarkable doctor and person!
After paying $1.00 for a question that I didn't get answered I immediately canceled my subscription. Was sippose to have 5 days free but was still charged $46.00. Had to call company to receive a refund. Watch out for this company and their shady dealings.
Tip for consumers:
Just watch for charges if you cancel subscription.
Stumbled onto this site while searching for an answer to a problem with my car. I figured for a buck I'd try them. Never got an answer but when my credit card co called about a different matter I found I had been billed for THREE months of service I didn't use and didn't know I had. Called them to cancel and they said they couldn't find my account by my email and wanted my card #. Told them No and I wanted it cancelled. Got disconnected. Tried to call back and seemed to be blocked. Called on my cell and got a msg the account was closed. Don't know how they knew it was me as I never used my cell to contact them.
Tip for consumers:
The $1.00 is a come-on. Surprises may await.
Hello Norman,
We apologize for your experience and we definitely want to rectify this concern for you.
Please reach out to us with the email address you used to set up an account so we can look into your account and cancel the membership.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
Asked a pretty simple question for a modern mechanic. Had no answer fro over 24 hours then asked for refund. Then got free upgrade to PRIORITY another 24 hours past still no answer. Asked the same question on a free bmw forum got the answer i needed in 20 minutes. Annoying thing is the wouldve been fixed two days earlier without using this dis-service
This will be my second time using just answer website I just love it, this is my go to tool for everything I need and come against, very professional and right to the point, if u have not use this site trust me u will not be disappointed, thanks for the car advice and the legal advice the second time, everything work out in my favor, keep up the good work,#happycustomer
It's not $5 but $35. I canceled membership immediately and was still charged $35. Don't get scammed like I did. I had a veterinary question. The answer was take the dog to the vet if symptoms persist. NO WAY. I definitely needed to pay $35 for that sage advice. They're SCAMMERS!
Hello Mimma,
We don't intend for you to feel this way when using JustAnswer. Please reach out to my team so we can make this right for you.
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I tried JustAnswer for some help with my Roomba i7. Basically I paid $1 for someone to google possible solutions that I had already Googled and tried unsuccessfully. If you can effectively search the internet, this site seems to be a waste of a $1.
Hello Randy,
Thanks for getting in touch with us about this experience.
There are certainly a lot of free sources of information on the Internet, however, JustAnswer is not one of them. The Experts that work on the site have had their backgrounds, licensing, and experience verified by an independent 3rd party and work to try and help people solve problems remotely, saving you a trip to the shops or an even more costly minimum hourly rate from an Expert at a brick and mortar location.
We're sorry if you were surprised by the cost and we hope that you were able to find a resolution to your question from a free resource. If you do still need help, or need anything in the future, remember, we're here 24 hours a day with qualified Experts ready to assist.
If you've got any questions about the site, please don't hesitate to reach out to us. We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating.
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
I couldn't figure out why I couldn't get my headlight working, replaced the bulb, replaced connector. I talked with Paul who had all the information I needed, he sent me detailed drawings and gave me tips as to how to resolve my issue. I now know what the problem is.
Recently I moved house. Apparently the users manual for washing machine is still in a box in the garage.
I spent last weekend scrubbing the inside of my washing machine, only to open the lid later in the week to a thick dirty ring around the top of the tub. Obviously I somehow had to figure out where the filter was and how to access it so I could clean it. I tried Just answer. Within a few days I was given simple, clear, concise instructions on where the filter was and how to access it. Easy! And for only 21$. I even over paid this outfit and tht money has already been refunded. Count me as one happy customer!
What I needed fast. I am happy with my
Experience. I had photos ready and it helped
Needed professional help
I definitely brought the $5 access! This was a great avenue to go down.
In the middle of night I was able to touch base with a doctor who completely guided me with instructions to help my cat. I felt nervious & scaried to being washed with peace & serenity for my cat. Dont kno how i would of went back to sleep had it not be for this service. Thank you!
Life is good. These guys can find a needle in a hay stack. That is if you lost your needle!
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Able to resolve my problem, very good knowledge and patience dealing with a non tech customer.
Not aware of any other method to contact Juno
They reviewed my request and provided very important insights.
It was easy to connect & Kevin answered my question quickly.
I just needed an answer.
Dr. Sutton was very helpful, knowledgeable and pleasant to speak with.
Convenience.
Inamul Islam is a boss. The dude knows his stuff and he's nice when he's doing his thing. It took some time getting an agent assigned to my case; in fact by the time I was connected to Inamul Islam, I was ready to hang up. But his expertise saved the day.
I canceled my membership August 10,2022 and the bastards bill me again August 15,2022 after I canceled. I call they told me it was non refundable. And customer service person was just breathing on phone like she didn't know what hell she was doing. She couldn't explained not but it's non refundable.
Tip for consumers:
They will bill you after you cancel your membership. If you have money to throw away try them.
Hello Angela,
Thank you for reaching out to us and we appreciate you taking the time to share your experience.
Please reach out to us and reference your review here on SiteJabber so we can process your refund.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
Company said they would charge $1 for me to sign up, then as soon as I signed up, they charged my card for the $1 plus an additional $37. Then the advice they provided was worthless: "Hire a repairman." I never agreed to the $37 monthly fee, and immediately canceled this "service."
Tip for consumers:
Go elsewhere; avoid this company.
Hello Dr. Kurt,
Thank you for reaching out to us. We are very concerned about the experience you reported and would like to investigate. We have an Expert Quality Review Board that can review your conversation with the Expert and take appropriate action.
I have reached out to you privately on Trustpilot for your information so I can assist you. We look forward to your reply.
Best regards,
Angela
JustAnswer Customer Care
AngelaWS@justanswer.com or 800-808-0645 ext. 28
After being in a chat room with a so-called expert who kept cutting and pasting pieces of the manual (which I had already read), I was told I could speak with an expert for $26 dollars. I agreed, but was told there was no expert available. After getting no useful information at all, I was charged the $26 for the call that never happened, PLUS a $46/month membership fee that i was never informed about and never agreed to. I currently have a complaint with the California BBB and my credit card company. This is a scam. Stay away.
Hello John,
Thank you for reaching out to us about this. We're sorry for any frustration that you experienced.
If you never received the call that was offered then we can definitely issue a refund for the charge. As well, we can take a look at your membership status.
We've reached out to you privately to gather some more information about your account. We look forward to working with you to resolve your concerns.
Regards,
JustAnswer Customer Care
As a returning resident after 20 years abroad I needed some info on UK tax. I got my answer in easily understood detail in less than an hour.
Subscriber. Used it before.
Having already one great experience with JustAnswer a month ago, I had no hesitation to contact them again. This time is was about Social Security signup and Medicare Part A. About an hour and a half later I got the response. The manager at the local Social Security office was not able to answer the question for me. Thank you JustAnswer
Tip for consumers:
I would not hesitate to use the service again in the future.
I was having an issue with Second Life - I couldn't find my Advanced button. It was no longer on my tool bar. My expert was Alex Royce and he provided me with ways to get it back, It took a little time, but he was patient and courteous. We got my issue resolved!
JoAnne
I was a bit concerned because they seemed to want more than the $5.00, but when I asked for a refund they sent it to me, so that is why I said they are honest. I will probably use them again as a result of the fact that they did that, because my bank said they probably wouldn't refund the money they charged, but they did. It is just a bit confusing the way they do it though, and I would prefer it if they listed their charges up front rather than letting a prospective customer find out about it.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Mitzi,
I apologize that you had this experience with JustAnswer. If you don't see your refund, please reach out to my team so we can find your account to make this right.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35