JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Was No Help. So, I have to enter 100 $#*!ing characters. Was No Help. So, I have to enter 100 $#*!ing characters. Was No Help. So, I have to enter 100 $#*!ing characters. Was No Help. So, I have to enter 100 $#*!ing characters. Was No Help. So, I have to enter 100 $#*!ing characters. I pd 5 dollars for NO HELP!
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have been impressed with Just Answer. It's so easy to get an expert response. I've been connected with Veterinarians, Gardening, Email Outlook experts and ever connection was prompt and professional. Responses were thorough and each contact folllowed up to ensure my answer was received and met my needs. The Gardener even provided resources for me as a new Gardener myself this was super helpful and saved me hours of research. Highly recommend this service.
Ease of access and timely responses
After 6 long months of blood pressure issues and every Doctor being in a hurry to move on to the next patient, I read about Just Answer and decided to give it a try. The Doctor called me right back as soon as I joined and he was very knowledgeable, caring and compassionate. It was exactly what I needed at the time because I had questions I needed answered and wasn't able to get answers elsewhere. Thank you.
A breath of fresh air. A doctor finally really listened to me. He was caring and compassionate and right to the point and for once, I didn’t feel rushed. Well worth it!
I found it on the internet when I was trying to find answers for my meds I needed to take.
I was able to get my thermostat reconnected so that I could have my cooler functioning properly. Andre was super patient with me and new exactly what I needed to do to fix my issue. I appreciated having the option to speak on the phone or chat. The chat was helpful as I could send photos of my unit and get the help I needed quickly. Thank you
I was seeking answers to troubleshoot on my own and happened to come across JustAnswer
Very professional and very knowledgeable.and very empathetic
I had the most incredible experience with JustAnswer. They had a technician call me and he was able to solve I problem I had been struggling with for 2 hours on my own! This was outstanding service and suport!
Charged $43 when I signed up for the $5 option. This is BS. I'm not sure who I need to speak to at the company but you have my email information. Please contact me I need to cancel my membership. Is that 50 words
$5 I wanted one answer for one question. I was charged $43 complete BS
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Cheryl,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35
Honest and straight forward information provided by the assigned attorney.
Affordable legal option
I lost my find phone app. I went to the apps store to put it back. I ended up being charged. I went to google and was redirected to Just/Amswer. It turns out there are 2 icons the same in the apps store so with help from just/answer I had picked the wrong App.
They provided a link to my problem and hopefully I’ll get a refund.
Worked with me to fix' a schlage lock that had problem. The technician was very patient and helped me out
Directed by the company
Expert was great. Called me very quickly and you could tell he knew what he was talking about.
Have always had good success and the experts are friendly and knowledgeable.
Helpful. I learned some more things about my iPad. He was very patient
I was notified that I was the next of kin to my deceased relative's Estate from Canada. As it turns out the whole incident was an elaborate scam and would have cost me thousands of dollars in so called taxes for Canada or so I thought. Just answer connected me to a Senior Estate Attorney in Canada and she told me this whole thing was a scam.
Dino our technician was very patient, understanding, polite and ver knowledgeable. It was a pleasure speaking with him and he solved my problem.
I was just streaming the internet to see whether I was able to find a solution for my problem without having to call a technician to come to the house.
Had moved funds already taxed from an IRA that to a Roth IRA. When received statements later realized something was amiss. The referred contact at Just Answer knew just what form needed to be submitted to IRS and even sent me the off of it. Thanks to JA a much bigger problem down the road was averted. It wasn't a drawn out process to get the answer. It was accomplished in less than 20 minutes.
Happened to be researching for an answer and the link happened to show up. I was desperate for the answer to my issue so took a shot. Am glad I did!
Gave give an idea where to start to get something from Southwest
Where to start
No experience I want to cancel an order was yesterday coz i did mistake i make two order and the first one was Saturday the other one was Sunday and it's same item so i want to cancel the last order was yesterday it's three item i hope you get me well thank you
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Technician worked with me patiently providing appropriate wiring diagram and troubleshooting tips. Problem was located and fixed. Turned out to be only a blown fuse that GM chose not to label usefully. The time saved was worth every penny paid.
Once I left my house, I had no calls, text, no driving directions. Phone was basically useless.
Andrew worked to make sure I had info needed to try and fix problem. His follow up was great.
My carrier directed me to Just Answer.
Very good and easy too. Good job!that's all I can say.
I was rather pleased how fast he was responsive to my needs. Thank you for your assistance in getting me connected so I could do my homework.
This is a scam. I was falsely sent to this site when asking DMV for title information.
Refund charges to me and remove my imformation.
You will be refered to better business
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Please be aware that this site can only give you their opinion of what could be wrong with your pet.
They can not give you a definite diagnosis, nor can they prescribe any medications.
Save your $40.00, and put it toward a veterinarian visit, where they can actually check out your pet, do testing and find out what is really wrong with your pet. And if necessary prescribe medication.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Emerald,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35
He understood my problem. He quickly took care
Of my problem
I was charged $61.00. for a membership to JustAnswer.
This was to be $5 which was to be returned. I did not
authorize this acceptance of justAnswer. This information
was not communicated at all. The representative was finally
able to rectifyZZ
It was offered for the cost of $5.00 which was
Totally incorrect
I dropped one of my prescription pills on the floor. I just could not find it. JustAnswer gave me answers about that pill and affects on my dog. It is very helpful to have this at hand, especially when it is in the early morning. (Central time)
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28