• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.2%
Positive
3,255
Neutral
57
Negative
509
387
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How would you rate JustAnswer?
Top Positive Review

“Plugged Toilet”

Georgie F.
9/9/24

Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,651)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user dr577
1 review
0 helpful votes
  • Send Message
June 22nd, 2024

Was No Help. So, I have to enter 100 $#*!ing characters. Was No Help. So, I have to enter 100 $#*!ing characters. Was No Help. So, I have to enter 100 $#*!ing characters. Was No Help. So, I have to enter 100 $#*!ing characters. Was No Help. So, I have to enter 100 $#*!ing characters. I pd 5 dollars for NO HELP!

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user traceyt319
1 review
0 helpful votes
  • Send Message
June 16th, 2024
Verified purchase

I have been impressed with Just Answer. It's so easy to get an expert response. I've been connected with Veterinarians, Gardening, Email Outlook experts and ever connection was prompt and professional. Responses were thorough and each contact folllowed up to ensure my answer was received and met my needs. The Gardener even provided resources for me as a new Gardener myself this was super helpful and saved me hours of research. Highly recommend this service.

Reason I chose this business:

Ease of access and timely responses

Thumbnail of user cynthiap1806
1 review
0 helpful votes
  • Send Message
June 19th, 2024
Verified purchase

After 6 long months of blood pressure issues and every Doctor being in a hurry to move on to the next patient, I read about Just Answer and decided to give it a try. The Doctor called me right back as soon as I joined and he was very knowledgeable, caring and compassionate. It was exactly what I needed at the time because I had questions I needed answered and wasn't able to get answers elsewhere. Thank you.

A breath of fresh air. A doctor finally really listened to me. He was caring and compassionate and right to the point and for once, I didn’t feel rushed. Well worth it!

Reason I chose this business:

I found it on the internet when I was trying to find answers for my meds I needed to take.

Service
Thumbnail of user theresal433
2 reviews
0 helpful votes
  • Send Message
June 18th, 2024
Verified purchase

I was able to get my thermostat reconnected so that I could have my cooler functioning properly. Andre was super patient with me and new exactly what I needed to do to fix my issue. I appreciated having the option to speak on the phone or chat. The chat was helpful as I could send photos of my unit and get the help I needed quickly. Thank you

Reason I chose this business:

I was seeking answers to troubleshoot on my own and happened to come across JustAnswer

Thumbnail of user billp1354
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

Very professional and very knowledgeable.and very empathetic

Thumbnail of user sallyg414
1 review
0 helpful votes
  • Send Message
June 22nd, 2024
Verified purchase

I had the most incredible experience with JustAnswer. They had a technician call me and he was able to solve I problem I had been struggling with for 2 hours on my own! This was outstanding service and suport!

Service
Thumbnail of user cherylm2149
2 reviews
1 helpful vote
  • Send Message
June 17th, 2024
Verified purchase

Charged $43 when I signed up for the $5 option. This is BS. I'm not sure who I need to speak to at the company but you have my email information. Please contact me I need to cancel my membership. Is that 50 words

Reason I chose this business:

$5 I wanted one answer for one question. I was charged $43 complete BS

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Cheryl,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35

Thumbnail of user ivanv169
1 review
0 helpful votes
  • Send Message
September 8th, 2024
Verified purchase

Honest and straight forward information provided by the assigned attorney.

Reason I chose this business:

Affordable legal option

Thumbnail of user thomasi633
1 review
0 helpful votes
  • Send Message
June 23rd, 2024
Verified purchase

I lost my find phone app. I went to the apps store to put it back. I ended up being charged. I went to google and was redirected to Just/Amswer. It turns out there are 2 icons the same in the apps store so with help from just/answer I had picked the wrong App.

They provided a link to my problem and hopefully I’ll get a refund.

Service
Thumbnail of user uraths
1 review
0 helpful votes
  • Send Message
July 20th, 2024
Verified purchase

Worked with me to fix' a schlage lock that had problem. The technician was very patient and helped me out

Reason I chose this business:

Directed by the company

Thumbnail of user krisw265
1 review
0 helpful votes
  • Send Message
September 3rd, 2024
Verified purchase

Expert was great. Called me very quickly and you could tell he knew what he was talking about.

Reason I chose this business:

Have always had good success and the experts are friendly and knowledgeable.

Thumbnail of user shirleym1721
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase

Helpful. I learned some more things about my iPad. He was very patient

Thumbnail of user debras2496
1 review
0 helpful votes
  • Send Message
June 24th, 2024
Verified purchase

I was notified that I was the next of kin to my deceased relative's Estate from Canada. As it turns out the whole incident was an elaborate scam and would have cost me thousands of dollars in so called taxes for Canada or so I thought. Just answer connected me to a Senior Estate Attorney in Canada and she told me this whole thing was a scam.

Thumbnail of user lindac5740
1 review
0 helpful votes
  • Send Message
July 25th, 2024
Verified purchase

Dino our technician was very patient, understanding, polite and ver knowledgeable. It was a pleasure speaking with him and he solved my problem.

Reason I chose this business:

I was just streaming the internet to see whether I was able to find a solution for my problem without having to call a technician to come to the house.

Thumbnail of user michaelc10230
1 review
0 helpful votes
  • Send Message
June 18th, 2024
Verified purchase

Had moved funds already taxed from an IRA that to a Roth IRA. When received statements later realized something was amiss. The referred contact at Just Answer knew just what form needed to be submitted to IRS and even sent me the off of it. Thanks to JA a much bigger problem down the road was averted. It wasn't a drawn out process to get the answer. It was accomplished in less than 20 minutes.

Reason I chose this business:

Happened to be researching for an answer and the link happened to show up. I was desperate for the answer to my issue so took a shot. Am glad I did!

Thumbnail of user gregoryk659
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Gave give an idea where to start to get something from Southwest

Reason I chose this business:

Where to start

Thumbnail of user abubakars15
1 review
0 helpful votes
  • Send Message
June 27th, 2024
Verified purchase

No experience I want to cancel an order was yesterday coz i did mistake i make two order and the first one was Saturday the other one was Sunday and it's same item so i want to cancel the last order was yesterday it's three item i hope you get me well thank you

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user leed623
1 review
0 helpful votes
  • Send Message
June 11th, 2024
Verified purchase

Technician worked with me patiently providing appropriate wiring diagram and troubleshooting tips. Problem was located and fixed. Turned out to be only a blown fuse that GM chose not to label usefully. The time saved was worth every penny paid.

Thumbnail of user marief701
1 review
0 helpful votes
  • Send Message
September 2nd, 2024
Verified purchase

Once I left my house, I had no calls, text, no driving directions. Phone was basically useless.

Andrew worked to make sure I had info needed to try and fix problem. His follow up was great.

Reason I chose this business:

My carrier directed me to Just Answer.

Service
Thumbnail of user debl267
1 review
0 helpful votes
  • Send Message
September 2nd, 2024
Verified purchase

Very good and easy too. Good job!that's all I can say.

Thumbnail of user tricias290
1 review
0 helpful votes
  • Send Message
July 25th, 2024
Verified purchase

I was rather pleased how fast he was responsive to my needs. Thank you for your assistance in getting me connected so I could do my homework.

Service
Thumbnail of user kristines515
1 review
0 helpful votes
  • Send Message
July 8th, 2024
Verified purchase

This is a scam. I was falsely sent to this site when asking DMV for title information.
Refund charges to me and remove my imformation.
You will be refered to better business

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user emeraldt13
1 review
0 helpful votes
  • Send Message
June 18th, 2024
Verified purchase

Please be aware that this site can only give you their opinion of what could be wrong with your pet.
They can not give you a definite diagnosis, nor can they prescribe any medications.
Save your $40.00, and put it toward a veterinarian visit, where they can actually check out your pet, do testing and find out what is really wrong with your pet. And if necessary prescribe medication.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Emerald,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35

Thumbnail of user karynk51
1 review
0 helpful votes
  • Send Message
September 3rd, 2024
Verified purchase

He understood my problem. He quickly took care
Of my problem

I was charged $61.00. for a membership to JustAnswer.
This was to be $5 which was to be returned. I did not
authorize this acceptance of justAnswer. This information
was not communicated at all. The representative was finally
able to rectifyZZ

Reason I chose this business:

It was offered for the cost of $5.00 which was
Totally incorrect

Service
Thumbnail of user dawnk632
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

I dropped one of my prescription pills on the floor. I just could not find it. JustAnswer gave me answers about that pill and affects on my dog. It is very helpful to have this at hand, especially when it is in the early morning. (Central time)

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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