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JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I had an usual question about locating an owners manual for our motor home. Randall was very quick to respond and offered some good leads. Thanks
Hello, very bad site, one of their expert has deleted my data and no one is able to provide support, not recommended at all
Didn't talk to anyone... just chat online. Had no idea I would be signed up for a service I don't need and billed monthly. BEWARE of this site!
Hello,
We're sorry to hear about your experience on the site but we would like to turn this around for you.
Please reach out to us and reference your review here on SiteJabber so we can assist you with the cancellation.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
I was ripped off $86 in less than 24 hours which came as a hidden charge, this platform should be reported and taken down. It's a big scam.
Tip for consumers:
DO NOT USE IT!!!!! YOU WILL REGRET IT
Hello Kay,
Thank you for your review and we'd like to make this right for you.
Please reach out to us with the email address you used to set up an account so we can help you with your refund request.
We look forward to assisting you.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
Michelle restored my PC and now is better than ever. I've never seen a mouse move so quickly when she had control. Thanks Michelle.
It is 2; 00 a.m. so I can only say... She was great and I look forward to working with her in the future.
Very professional response, answered my questions and give me a number of actions to take. First time using the service and I was impressed.
I just want to check about some of my question and I got a brief answer. That was good enough for me. Thank you.
We used the lawyer answering service and it was quick and easy to understand. It's very convenient for a small business owner like me.
Just answer has been fantastic. They provide great solution oriented service at a very low cost. I am happy that I decided to use them.
Shawn
Tip for consumers:
Upload photos and be concise.
Products used:
BMW Technician/ Mechanic
This service was great! They responded quickly and were able to give me the best advice to help my red eared slider I've had for 12 years.
Don't let these folks get your money their return policy does not exist. They keep it and offer your a 25% discount on another question.
Tip for consumers:
Don't use this site is my tip
How else can busy, working people gain access to expert advice, than through such a service as this? Thank you for making this available.
Jamie was very well prepared for my question. His analysis and directions were spot on. Saved me hours and I would recommend him to any chevy owner.
Answered time
Ly good advice and information think guy gave me good info. Not fixed yet will post if all works out, thanks
While I was signed into my network at home, Cody helped me use iphone, laptop and router to finally retrieve my password.
Tip for consumers:
Smart, quick, flexible, clear IT service
In a matter of minutes my mechanic had solved my problem, cost $0.17 will use Just Answer again. Not too soon I hope.
I needed an answer to a legal question. My lawyer was Loren. He responded immediately with authority. My concerns and fears were allayed.
Flash player was not working correctly and I needed it to watch video. My consultant had me up and running in minutes. Thanks
I had questions. Got answers quickly and professionally from lawyer on the statutes in my state. Now I can decide what to do.
I was really stuck on some formatting issues in Word. JustAnswer got me the solutions quickly. Saved me from a very frustrating day!
I had a problem with an external hard drive. Good directions on how to trouble shoot the equipment. Helped me solve my problem.
The reassurance and help from experts at any time of the day or night is priceless thank you so much for this application!
There are so many strata details to know, you basically need a full-time lawyer at a moment's notice. And here is the solution.
Tip for consumers:
Its way quicker than getting an appointment then getting there, then getting home and realizing you have forgotten to ask something. With this this service you can stay home and do other stuff while waiting for the answer.
Products used:
legal knowledge
Breathtaking expertise. Never in a million years would we have solved our problem as we watched with relief, the troubleshooting process. Thank you.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Abid,
We're very sorry that you had such a difficult experience on the website. We would like to investigate to see what happened and to provide any assistance that we're able to. We're more than happy to take a look at your account to see what happened and address any issues that you have.
Please send me an email so we can assist you further. Be sure to reference your review here!
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
Angela
JustAnswer Customer Care
AngelaWS@justanswer.com or 800-808-0645 ext. 28