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JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
A few minutes with Tyler and problem solved. Only cost was charge for advice. Glad I didn't have to buy a new one
Needed answers about how to file taxes for a deceased person and what forms we needed they were very prompt in answering
I was very curious about a small but sticky legal situation, and Kristin R. Answered my question almost immediately. Very happy customer!
Unable to solve problem. Bought a new printer,. HP 2652 at Walmart. Will install shortly have cartridges left over from discarded printer
Paid $5 to ask a quick question, found out I didn't need it and then got charged $50! Don't give them your information! Its a scam to get money
I was told my Hummel figurine was worth $175 - $225. The reality is that those figurines are being sold for $11- $20.
Hello Terry, thank you for the feedback you have provided. Have you posted a reply for the Expert, explaining that you disagree with their appraisal and why? This would give the Expert a chance to explain how they came up with their appraisal amount and may help to explain any discrepancies. You could ask the Expert what they based their appraisal on, and ask them to explain why you are seeing figurines at much lower sale prices.
Experts several of them stayed for hours with me to resolve. The issue with my email problem. I am getting emails today,
I received an answer to my question in a very timely manner. It helped me make a good, sound decision. Thank you!
This is a fraud company. Just it steals your money.don't lost your money for anything
They be taken 68$ with my autorotation
Hello,
Thank you for your review and we'd like to make this right for you.
Please reach out to us and provide the email address you used for registration so we can process a cancellation.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
Don't even surf this site they get your credit card info and charge you every month al least 50 dollars a month
Hello Massimo,
We'd like to make this right for you.
Would you please reach out to my team so we can find your account?
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext. 35
Took $49 out of my CREDIT CARD account without my knowledge or authorization as well the information provided by the justanswer mechanic was 100% WRONG
Their refund policy is a FRAUD
Hello Don,
We don't intend for you to feel this way when using JustAnswer and I definitely want to rectify this concern for you.
Please reach out to us with the email address you used to set up an account so we can help you with your refund.
We look forward to assisting you.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
I have used it twice to get the provenance of sterling silverware. In both cases, I got an immediate and satisfying answer.
Scam site. Unclear with charging. No calls backs when they are promised. Silent monthly charging. Do not give them your card details
Tip for consumers:
Don't
Hello Louis,
Thank you for reaching out & I'm sorry to hear that you didn't receive the callback you were expecting.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
They will charge you a monthly membership fee although they say it is $1. Just don't sign up and loose your money.
Hello Shani,
Thank you for reaching out to us at JustAnswer & we're sorry for the confusion.
You may have accepted our monthly membership offer when you posted your question on our site. There are a few places the customer has to click in order to enroll in a membership plan. Please know that we do not enroll customers into the membership unless they accept our offer. The link below shows an example of the membership offer displayed during the posting process:
https://www.screencast.com/t/57zCVADE
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you.
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
The vet that answered my question was really helpful as well as very kind. I recommend this service for any pet lover.
$46 is a lot of money a
Month for nothing. Very hard to cancel. They keep on billing my credit card company
Hello Larry,
Thank you for getting in touch with us about this. We're sorry for any frustration that you experienced with the billing.
In order to cancel your membership or resolve any billing issues, you can access your billing details by logging into your account and navigating to the My Account page at https://my-secure.justanswer.com/managepearlunlimited
You can also always reach directly out to our Customer Care team from the contact Us page at https://www.justanswer.com/help/contact-us.
Please don't hesitate to reach out if you need any further assistance.
Regards,
JustAnswer Customer Care
Dr. Scott was kind, helpful and attentive. I was able to sleep after communicating with him.
Thank you for the concerted help!
I am so thankful for this site. I got answers to my questions and was happy in the way they were answered.
I've enjoyed finding out what my family's antiques are worth! From china cabinets to lamps to bedroom suites! Thanks Nora at JustAnswer!
I love Just Answer It has saved our dog
And answered some pharmacy questions we had! It was so easy to use
Mark was very helpful and I will tell every one that I know. Hes knows what he is talking about
Denis Fournier
I always have a good experience!
Thank you so much
Great
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Someone tried using a old card of mine for accessing this app. Im glad I looked it up.and this isn't right
Hello Becky,
We're sorry to hear about what happened. We would love to help you out.
If you send us your email address and additional information we're happy to take a look at your issue and work to address any outstanding concerns!
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-805-5962 ext. 28
I neeed some appraisals on artwork I purchased and I found out about the Just Ask Me site. The appraiser, Nora, that assisted me was very helpful and got back to me in a very timely manner.
Gave step by step instruction on how to track down my problem. The man knows his GM vehicles. He helped out a lot and cut my repair time in half.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Lauren,
We're sorry for the frustration that you have experienced in using the website. I would love to help you out.
If you send me your email address and additional information I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28