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JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Why would you charge my credit card $55. I'm afraid to go to there website for the fear of being charged just to sign in. Not happy with this site.
Took longer than expected but received great advise! Very happy. Thank you very much. Ill happily recommending that services to anyone!
I asked the question of Eric. His answer was short and very much on point. Reset was achieved with no problem
VERY knowledgeable doctors and didn't wast time answering. If there was a delay, they let you know. Very reasonable on charges.
I had a question about my Olympus camera; it got answered quickly. Two thumbs up! I have. No problems at all
Worst experience & customer service. They just want your money. Do not use them for anything! Waste of time and money.
Hello Cindy,
We don't intend for you to feel this way when using JustAnswer. Please reach out to us privately so we can find your account and look into this further.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Very helpful to talk to an expert about my motorcycle problems. Fast and friendly. I would definitely use their services again
Paid for one answer charged 50 pounds for fake membership, complete fraud. Do not use this site. They should be ashamed.
Tip for consumers:
Avoid
Hello Neil,
We are committed to doing right by our customers, so we would like to resolve this for you promptly. Please contact MegMK@justanswer.com or call 1-800-808-0645 ext. 55.
Best regards,
Meg at JustAnswer Customer Care
Very helpful and straight talking no nonsense I was very impressed at the speed with which a reply came thanks A++++++
$2.00 to join, okay….$40.00 to be told they can't give you an accurate appraisal. Don't waste your time or money!
Tip for consumers:
Don’t waste your time or money.
Hello Dale,
I'm so sorry to hear about your experience on the site & I would love to help you out.
We would like to investigate to see what happened and to provide any assistance that we're able to. We're more than happy to take a look at your account to see what happened and address any issues that you have.
Please send me an email so we can assist you further. Be sure to reference your review here!
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
Angela
JustAnswer Customer Care
AngelaWS@justanswer.com or 800-808-0645 ext. 28
I found it through my online research. I was pleased how effective and knowledgeable these people are in what they do
It works just fine. You might have to wait sometime for an answer, but they do guide us. They are helpful.
Answer was informative and quick. We used the site we were given in order to get a passport for our child.
Debra was very helpful. Answered all the questions I asked and she made a few suggestions. Was happy with my service
I was asked specific questions and was given tailored advice from a medical professional in less than 2 minutes. Amazing service.
Dustin S. Was fantastic help and I highly recommend this "JustAnswer", because if they can't help, you get a full refund.
Great service from a professional vet, with very fast replies. Most definitely worth the $5 and was very simple to use.
I have used JustAnswer for over a year now and have nothing but good things to about their service. Highly recommended.
Bot indicated $5 but charged $30 for the first month. 3 days later I asked who the appraiser is. They wanted to charge me again. Life is too short.
Tip for consumers:
AI very ineffectual
Hello,
I am very sorry for any inconvenience. JustAnswer primarily offers a membership plan when new customers post their questions on the website. I apologize for any frustration this may have caused.
If you send us your email address and additional information we're happy to take a look at your issue and work to address any outstanding concerns!
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-805-5962 ext. 28
Answered right away and with a caring and professional tone. Follow up was excellent.
My vet is closed Friday, Saturday and Sunday. My pet came down with a serious health issue on Friday.
I went on line to find a Vet to help.
My son fixed his refrigerator, we have repaired cars, got medical advice and attorney advice. All great, thanks a million.
This is great for all kinds of advice and info. Their experts respond quickly and provide concise and accurate information. I highly recommend.
I was asking too pay 58$ for phone conversation hard too cancel a membership didn't get an answer Not recommended
Hello Vadym,
Thank you for getting in touch with us about this. We're sorry to hear that you didn't find the service to be useful.
The phone call and remote support features are additional services that do come with additional fees, however they are completely optional. You can continue to chat with the Expert on the website for no additional charge for as long as is needed to resolve the problem.
We will reach out to you privately for more information about your account.
Regards,
JustAnswer Customer Care
You will never get tour refund or any response from customer service. They owe me and will not respond. Kevin
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hi Don,
Thanks for getting in touch with us about this, we're sorry for any frustration. It sounds like you may have used the site to post a question and that is likely what the charge is tied to.
We'd be happy to look into this for you and resolve any outstanding concerns. Please reach out to our Customer Care team by email at support@justanswer.com or by phone form the U.S. at 1-800-509-5721. We'll reach out to you by private message here as well and try to gather some relevant account information from you.
Regards,
JustAnswer Customer Care